Cell Phone Recycling: 10 to 34%

During the fourth quarter of 2007, U.S. consumers buying new mobile handsets recycled their old phones at double the rate that they did in the third quarter. Still, that's just 9.4 percent of devices, says iSuppli Corp.

But recycling behavior might be higher than that, if all sources of reuse are considered, and if respondents are being truthful. Considering phones given to friends or family members, donated to a charity or returned to a phone retailer, about 39 percent of phones are recycled or reused.

The easiest way to recycle a phone is simply to take it to your provider's retail store. In most cases they'll supply you with a postage-paid mailing envelope, which you then drop in a postal box. Some Best Buy outlets have permanent recycling bins for PC batteries, ink cartridges and mobile devices (phones or personal digital assistants).

About 36.8 percent of respondents polled by iSuppli simply stick the old phones in a closet or drawer. That presumably means the devices later are tossed into the trash, which is where they shouldn't be.

About 15.5 percent of U.S. consumers gave away their old mobile handsets to a family member or friend. Another 8.5 percent of consumers donated their handsets to charities.

About 5.7 percent said they returned their old phones to the retailers where they originally bought them. Some 3.1 percent sold their old phones.

The U.S. Environmental Protection Agency (EPA) estimates Americans discard 125 million phones each year, creating 65,000 tons of waste.

So Maybe Verizon is Bidding Against Itself

After round 40 of the Federal Communications Commission's auction of 700 MHz airwaves, Verizon might be bidding against itself, in a sense. Observers say it is possible for Verizon to bid directly on each of the eight regional allocations that make up the national C block. And if any contestant has the highest bid in a region, it wins the spectrum even if some other entity has the highest overall bid for the entire C block.

In this scenario Verizon would simply have to ensure that its regional bids were high enough to top the amount any other player submitted for the entire national spectrum. Clever.

FCC Auction: Who's Bidding on C Block?

At the end of round 39 of the Federal Communications Commission's auction of the national C block of 700 MHz spectrum, it appears at least two entities continue to bid.

The top bid now is a bit over $4.83 billion, up from the prior high of $4.7 billion at the end of round 38. Some of us think Google has halted its bidding, and most of us think Verizon Communications intends to win the C block. So if all that is true, at least one other company continues to bid against Verizon. Curious.

It's hard to picture at&t bidding for C block spectrum, as observers have predicted it would focus on filling in holes in its 700 MHz spectrum by bidding on local chunks of the B block.

AOL to Cleave Access from Ads

So it looks as though AOL will be split, separating out the Internet access business from the emerging advertising business. The thinking is that it will be easier to do something with each of the assets that isn't so easy right now. Presumably a buyer such as Google might want to pick up AOL's portal for the ad business.

But what can be done with the access assets? Even though AOL lost 3.8 million subscribers in 2007, it still has something on the order of 9.3 million U.S. subscribers.

EarthLink has something of a similar problem. It has a declining customer base but still has 4.2 million access customers.

The issue is what sort of buyer might exist for the Internet access customers AOL and EarthLink now are serving. Most of them are dial-up customers and are likely prospects for broadband upgrades. But the customer base is scattered all over the U.S. market.

So any potential acquirer would want a ubiquitous broadband access footprint (cable modem, wireless or Digital Subscriber Line). Only the leading wireless providers have any real shot at national coverage. Verizon, at&t or Comcast would have immediate coverage issues. Smaller ISPs might want to buy, but can't raise the money.

Does anybody have a rational business plan for rolling up the EarthLink and AOL access bases? Not one we've heard so far, even assuming all the other assets are cleanly separated.

at&t to Add 80 Cities to 3G Network

at&t Wireless will extend its third-generation (3G) wireless broadband network to more than 80 additional cities in the United States this year. About 270 communities already have 3G service available.

Most major metro areas already are covered, but you'd be surprised at the number of suburban communities even around the major markets that only have the slower EDGE data network. That's one reason, aside from battery life, that the Apple iPhone initially was available only in an EDGE network version.

By the end of the year, nearly 350 leading U.S. markets will be served by the 3G network, including all of the top 100 U.S. cities. The 3G initiative requires the building of more than 1,500 additional cell sites.

The at&t 3G network now delivers typical downlink speeds ranging between 600 and 1,400 kilobits per second, as well as uplink speeds ranging from 500 and 800 kilobits per second, though the network is not yet completely equipped for the higher upstream capacity at all sites.

People often underestimate how long it takes for a national network to be created, even if it is a wireless network. Back in the regulated days of telecom, for example, a sizable telecom company would expect to upgrade or replace only about 10 percent of total plant in any single year.

So access plant changed slowest, though switch replacements could occur more quickly. And it isn't just "physical" networks that have to be built. A large carrier might operate 50 to 100 "logical" networks, as each separate service often required its own hardware, software, provisioning and billing systems.

Likewise, consider that Verizon Wireless has invested $300 million in 2007 to enhance its networks in Maryland, Washington, D.C., and Virginia alone, largely related to broadband upgrades, spending $6.5 billion investment nationwide.

"Reliable wireless networks are not built overnight," says Tami Erwin, Verizon Wireless regional president.

From an at&t Wireless perspective, it will take a year to light 80 communities, using 1,500 towers, to create a 3G network in those areas. And there will be more work next year.

Verizon, at&t Take Different Approaches to Bandwidth Caps

For an industry that in decades past has tended to move in lockstep, it is refreshing to see an ever-increasing divergence in strategies and marketing positions. Consider the matter of bandwidth caps and content filtering.

at&t has decided to filter non-authorized content on its broadband access networks. The move is an attempt to reduce the peer-to-peer bandwidth load on its networks.

Verizon, on the other hand, doesn't want to do so and says it will not. Many policy advocates will cheer that stance.

One might credit Verizon's decision to move to a fiber-to-home network for that laudable move. Simply, Verizon has a lot more headroom than at&t will to support today's heavy users, and ultimately, heavier use by nearly all users as more video moves to Internet delivery.

Beyond the policy stance differences, and the customer goodwill Verizon will garner, the notable difference stems from fundamental decisions each carrier has made. Verizon made a risky bet in the face of nearly-universal investor opposition. at&t took a less-risky path that was rewarded by investors.

But each of those decisions now has repercussions in other areas where technology now conditions the marketing decisions each company can make. I've said it before and will say it again: Verizon did the right thing sticking to its FiOS program, in the face of intense financial community pressure.

In the years to come, that technology and financial decision is going to give Verizon many options other contestants may not have.

AMPS Network Shutdown May Affect Security Systems

On Feb. 18 at&t and Verizon will be shutting down their analog AMPS mobile networks. Not many mobile voice users still are on any of those networks, but some home security systems could be. By some estimates, as many as one million homes use wireless AMPS networks as the communication link.

LaserShield Systems says its LaserShield Instant Security System will solve the problem, using either the GSM network, a high-speed Internet access connection or a standard analog phone line if that is available.

A cellular adapter plugs into the rear of the master LaserShield Unit if a GSM network is the communications link, while a separate adapter is plugged into a broadband router if that is the communications link.

The LaserShield $199.95 security system includes a master alarm unit, a wireless motion detector and two keychain remotes. The wireless adapter costs $229.99. The broadband adapter costs $129.99.

The monitoring service costs $19.95 a month for dial-up and $29.95 a month for cellphone or digital phone service with no long-term contracts.

One wonders how many home security providers would not already have notified their customers of the impending change, though, giving customers time to make other arrangements that preserve the business relationship.

Japanese Study: Mobile Phones Don't Cause Cancer

Using a mobile phone does not increase your risk of brain cancer, according to a new Japanese study that is the first to consider the effects of radiation on different parts of the brain, Reuters news service reports.

That is good news for many of us who rely on them quite a lot.

Scientists at Tokyo Women's Medical University compared phone use in 322 brain cancer patients with 683 healthy people and found that regularly using a mobile did not significantly affect the likelihood of getting brain cancer.

"We found no association between mobile phone use and cancer, providing more evidence to suggest they don't cause brain cancer," says Naohito Yamaguchi, research team leader. The findings are published in the British Journal of Cancer.

Telcos, CLECs, Cable Among Top Ethernet Providers

You might not be surprised that at&t, Verizon and Qwest are among leading incumbent carriers providing Ethernet services to U.S. organizations and businesses. But Time Warner Telecom and Cogent also are among the top six providers, and two cable companies are among the top seven providers, according to Vertical Systems Group.

More than forty other companies are also delivering retail Ethernet services to business customers in the U.S.

at&t is the market leader with a 22 percent share at year-end 2007, based on ports in service. Verizon is second with a 17 percent port share, followed by Time Warner Telecom with 13 percent of U.S. active ports.

Cox Communications is fourth overall with a 10 percent port share, followed by Cogent with seven percent of ports and Qwest with six percent of ports. Time Warner Cable has five percent share.

Other notable providers offering Business Ethernet Services in the U.S. include AboveNet, American Fiber Systems, Alpheus Communications, American Telesis, Arialink, Balticore, Bright House Networks, Charter Business, CIFNet, Cincinnati Bell, Comcast Business, Embarq, Expedient, Exponential-e, Fibernet Telecom Group, FiberTower, Global Crossing, Integra, IP Networks, Level 3, LS Networks, Masergy, Met-Net, Neopolitan Networks, NTELOS, Optimum Lightpath, Orange Business, Paetec, RCN, Savvis, Spirit Telecom, Sprint, SuddenLink, Surewest, US Signal, Veroxity, Virtela, Windstream, XO and Yipes (Reliance Communications).

More Competition in Small Business VoIP Market

Small business VoIP providers face a challenging year where competition in the small business space is heating up. Speakeasy, for example, has introduced a voice trunk replacement service called Integrated Voice, using a per-person pricing plan, available nationally and seemingly pitched to the sort of business that otherwise might buy a Cbeyond service.

Cable operators also are aggressively pitching their own small business VoIP services. Oddly enough, it is Comcast and Time Warner that arguably can claim better national name recognition that any of the other business VoIP specialists. And name recognition has been a problem up to this point, in the small business VoIP market.

The Best Buy-owned company is targeting smaller businesses with two to 12 phone lines that also want to keep their existing on-premises handsets and phone switch, and which also have a need for broadband Internet access.

Pricing begins at just $19.95 per line or user, with long distance charges of 2.9 cents a minute.

The phone line trunk replacement service combines voice and data services over a T-1 or high-speed DSL Internet connection, where bandwidth is dynamically allocated between voice and data. Speakeasy says the service will run over any existing broadband connection, but also sells the Speakeasy T1 and 15 Mbps Digital Subscriber Line service as well, the advantage being that Speakeasy can provide quality of service mechanisms if its own access is used.

fring Launches Mobile Web and IM Initiative

fring has launched of a new version of its mobile phone application that allows anyone with a compatible handset to talk, chat, and interact with other fring users on their mobile phones. Originally launched as a way to talk using VoIP, fring now is making an effort to use VoIP as a way of creating and enhancing IM-based mobile social networking.

As such, it hopes to become a mobile Internet service and community, enabling users to talk, chat and interact with other fring users in the context of their online IM communities, from their mobile phones.

fring’s new file transfer feature allows fring users to swap music tracks, pictures, video clips and other files between each other, from mobile to mobile and mobile to PC quickly and reliably without the need for multimedia message service, cable, Bluetooth, or infrared connections. And because its fring, the connection is made via the phones’ mobile Internet capability, using the already paid for data plan, so there’s no extra cost.

fring users now conduct voice sessions over the mobile phone’s data service channel, using instant messaging in place of text messaging, for example, using fring, Skype, MSN Messenger, Google Talk, ICQ, Twitter, Yahoo! and AIM.

The new fring version has enhanced chat features including new real-time displays alerting the user of new incoming chat, real time typing indication and easier navigation between different chat windows, making for rich PC-style interaction.

fring users also can activate the fringME! Web services feature, making themselves contactable from any PC-based Web page, blog, home page, email, MySpace or Facebook pages (the Facebook capability will be available soon).

fringME! also allows fring users with GPS-enabled handsets to choose whether to have their real-time location displayed via a pop-up GoogleMap.

Mobile service providers probably are ambivalent about the new features. On one hand, fring will stimulate demand for data plan purchases. On the other hand, fring also will supplant and replace some amount of text messaging, at some point.

Wireless Prices Lower, Usage Higher

Since 2006, U.S. mobile users have been paying dramatically lower prices, and therefore talking more, than users in Western Europe and Japan, the latest Federal Communications Commission data indicates.

And though there may be other areas where work must be done, access, usage and price no longer are problems. Nearly 90 percent of potential users have access to four or more different providers. Some 95.5 percent have access to at least three providers. Fully 99 percent of people have access to at least two different providers. And 99.8 percent of potential users have access to at least one provider. That includes people living in rural areas where service is more limited.

Approximately 99.3 percent of the U.S. population living in rural counties have one or more different operators offering mobile telephone service in the census. Nearly 57 percent of the population lives in areas with at least five competing operators.

On average U.S. mobile subscribers paid about seven cents per minute for mobile voice calls in December 2006 based on an estimate of average revenue per minute. Prices declined 85 percent from 47 cents in December 1994 to seven cents in December 2005.

In Western Europe revenue per minute averaged 20 cents in the last quarter of 2006, while in Japan users paid an average of 26 cents a minute.

U.S. mobile subscribers lead the world in average voice usage by a wide margin, with Western European subscribers averaging 150 minutes and Japanese subscribers averaging 145 minutes, compared to an average of over 700 minutes in the U.S. market.

Lower prices also have other effects of concern to wired service providers. If wireless use does not cost too much more than tethered calling, lots of users will simply abandon use of wirelines in their lives as consumers.

During the second half of 2006, 11.8 percent of U.S. adults lived in households with only wireless phones, up from 7.8 percent in the second half of 2005, and triple the percentage (3.5 percent) in the second half of 2003.

About one in four adults aged 18 to 24 years lived in households with only
wireless telephones, and nearly 30 percent of adults aged 25-29 years lived in wireless-only households.

Sky Dayton Leaves Helio

Given that Sky Dayton now has resigned as chief executive of Helio, the wireless joint venture between SK Telecom and Earthlink, one has to conclude that Dayton, at least, thinks the end is near. Shutting Helio down is a possibility, though not the only possibility. Earthlink itself is for sale and it is possible Dayton sees the larger transaction coming.

Earthlink clearly wants out of the Helio venture, but SK Telecom clearly believes in the business, hoping only to replicate the success it has had in its home market. The issue rests with SK Telecom, as the Korean firm recently invested $70 million in Helio and now has voting control of the venture.

Maybe Earthlink executives have found a way to reorganize the firm in a self-sustaining way. If so, it almost certainly would have concluded that it must stop investing in the muni Wi-Fi and Helio ventures.

Another Cable Cut in Persian Gulf

What are the odds four undersea cables are cut in a single week? Whatever those odds, it has happened. First two cables snap off Egypt. Then a separate cable in the Persian Gulf, and now yet another Middle East cable.

In the latest incident, an undersea telecoms cable linking Qatar to the United Arab Emirates was damaged, disrupting services, telecommunications provider Qtel has reported.
The cable was damaged between the Qatari island of Haloul and the UAE island of Das. The cause of the damage is not yet known.

Qtel's loss of capacity seems to be disrupting voice capacity more than Internet services. Qtel says it was operating at 40 percent over the weekend because alternative cables exist. Nevertheless, disruption to Internet and telephone services in the Gulf state is likely to continue for 10 another days or so.

Not since the December 2006 earthquake off Taiwan have so many cables been taken out of service almost at once.

Google: Microsoft "Troubling Questions"

Google is doing what it can to annoy Microsoft. Reportedly it has contacted Yahoo about potential help fending off a Microsoft takeover bid. And it certainly is going to raise antitrust and other competitive issues it hopes will be addressed by regulatory bodies.

"Microsoft's hostile bid for Yahoo! raises troubling questions," says David Drummond, SVP and Chief Legal Officer. "Could Microsoft now attempt to exert the same sort of inappropriate and illegal influence over the Internet that it did with the PC?"

"Could the acquisition of Yahoo! allow Microsoft, despite its legacy of serious legal and regulatory offenses, to extend unfair practices from browsers and operating systems to the Internet?" he asks.

"Could a combination of the two take advantage of a PC software monopoly to unfairly limit the ability of consumers to freely access competitors' email, IM, and web-based services?"

Mobile IS Voice

Enterprises and consumers still spend lots of money on voice services delivered over some sort of wired connection, including "plain old telephone service" as well as newer replacement services such as cable-provided "digital voice" (voice over IP) or hosted business phone services.

But wireless is where the action is moving. And while lots of different approaches to integrating wireless and wireline access are being tested and deployed, it's hard to escape the conclusion that wireless increasingly is the dominant way people "do voice," even when some amount of talking shifts to PC-to-PC format.

There will be lots more integration of features and call delivery between wireless and wired modes, to be sure. But there will be an equally large amount of wireless substitution as well, even in the enterprise customer segments.

France is Leading W. Europe VoIP

The three largest VoIP providers in Western Europe are French: Orange, Neuf Cegetel and Free. According to InfoCom's most recent report on IP-based voice, Orange also is active in the Netherlands, Spain and the United Kingdom.

All in all Orange had 3.57 million VoIP customers in these four countries at the end of June 2007 and was the largest provider of IP voice services that are a replacement for analog telephone service, with a 14 percent market share. Neuf Cegetel and Free (Iliad group) follow. BT ranks fourth while and United Internet ranks fifth.

Skype leads for PC-to-PC VoIP share, though MSN or Yahoo! each get significant usage as well. Generally speaking, consumers do not use Skype, Google or MSN VoIP services as their main phone line in place of their traditional telephone line, InfoCom analysts say.

Cable Cuts Highlight Opportunity

Several recent undersea cable cuts that interfered with Internet connections in India and the Middle East might ultimately focus attention on other ways to get call center and business process outsourcing handled. By some reports 20 to 25 percent of outsourced call centers initially were unable to do any work at all while many had only 50 percent of capacity once restoration work began and traffic was rerouted.

At some point, at least some providers and some customers will conclude that if the price is equivalent, it makes more sense to base call centers and other business process outsourcing operations on shore. The issue is how to operate them more efficiently.

Perhaps there is a role here for IP voice interconnections. Though other costs are less malleable, it ought to be possible to create highly-distributed call overflow mechanisms using "voice over private network" IP connections in ways that allow economical call center operations in lots of rural areas that are more protected from cable cuts.

Will Yahoo Get Another Offer?

Will a Yahoo white knight emerge? Financial blogger Henry Blodget thinks it is possible. Now that Microsoft's bid has put Yahoo into play, there's speculation that Yahoo will try to escape Microsoft's clutches by turning to a private equity firm. Observers recently have doubted that any public company would be able to justify buying Yahoo. Apparently the growing size of private equity deals now makes even a private buyout conceivable. Look for more Yahoo layoffs if that happens.

Yahoo still gets lots of traffic, but is not growing revenue as fast as Google, as this data from 2007 illustrates.

Enterprise Software: Negative 1st Quarter

If you buy enterprise software, you most likely will be spending less, or no more, than you did last year. For what it says is the first time in years, a ChangeWave member survey shows negative growth for enterprise software spending for the first quarter of 2008.

Better than 22 percent of members polled now say their company will spend less for software over the next 90 days compared to the previous 90 days.

For the time being, that will put some discretionary buying plans on hold, while some providers might do better by touting lower upfront cost or lower recurring cost or both. That ought to be good for providers of Web-based software as a service providers.

Does iPhone Hurt BlackBerry?

If Changewave Alliance members are an accurate reflection of broader market trends, sales of Apple iPhones do not hurt sales of Research in Motion BlackBerries, Curves and Pearls. Since January 2007, it appears the percentages of new phone buyers who plan to buy either an iPhone or RIM device have increased fairly steadily, with Apple retaining a slight edge in buying intention.

Of course, things could change once poll respondents actually go to the retail outlet to buy. But the poll suggests that the iPhone is not hurting RIM's handset sales. Instead, sales of smart phones seem to get a boost. Among brands, it most likely it is Motorola devices that are taking a hit.

FLAG Telecom Loses Undersea Cable

As a reminder of how important undersea cable redundancy is, FLAG Telecom has lost a cable of its own in Persian Gulf. FLAG, a wholly-owned subsidiary of India's number two mobile operator Reliance Communications, says its Falcon cable was reported cut at 0559 GMT, 56 kms (35 miles) from Dubai on a segment between the United Arab Emirates and Oman.

Tata Restores Service

Tata Communications (VSNL) has restored a majority of its IP connectivity into the Middle East and North Africa region within 24 hours of the Egypt cable breakdown on Jan. 30, when the SEA-ME-WE 4 and other undersea cables were severed off the coast of Alexandria, Egypt.

These cables serve as the principal Internet connections between the Middle East and westward on to Europe and North America. They also connect the Indian subcontinent and South East Asia.

"VSNL is proud of the team effort that united the company’s network and operations teams across three continents to execute an ambitious recovery plan in 24 hours," says Radwan Mousalli, Tata managing director. "Our cable layout and design allowed us to survive a double cable failure as well as develop enough capacity eastward across the Pacific for the internet to reach North America and Europe."

Indian Company Slashes Voice Rates

India's State-run communications company MTNL has slashed international call rates to one Rupee per minute (about three cents) for its Voice Over Internet Protocol customers to about 100 countries such as Saudi Arabia, Pakistan, Japan, Malaysia and Kuwait.

The call rates to the United States, the United Kingdom, Canada, Australia, Singapore and Hong Kong are already stand at one Rupee (3 cents) a minute. For countries to which the calling rates were at Rs 6 (18 cents), 8 (24 cents) and 12 (36 cents) have now been reduced to Rs 4 (12 cents), 6 (18 cents) and Rs 8 (24 cents) per minute respectively.

For countries where call rates were Rs 2 (6 cents) and Rs 3 (9 cents) per minute, the rates have been reduced to one Re (3 cents) per minute.

The issue now is how market forces will work to lower mobile-initiated or terminated calls, as that's where the future lies in India, China and other markets.

Search, Social Networking Both Slow

Retailers are fond of blaming sales slowness on "the weather." It might have been too warm when they were trying to sell coats, or too cold when they were trying to sell swim suits.

Sometimes the sluggishness is more protracted and worrisome, as some suspect might be behind Google's fourth-quarter revenue growth figures.

To be sure, growth has been decelerating for some time, as the law of large numbers kicks in: it just is mathematically harder to sustain high percentage growth off a large base, compared to a small base.

But some observers also detect a slowing of use by established social networkers as well as a slowing of new adherents. In part, that might be the law of large numbers starting to kick in as well. The other issue is how soon saturation is reached for the current generation of social networking sites.

Users with high interest joined early. Later users presumably have less intense interest. Something else might be happening as well. People discover over time which tools are really useful and which are less useful. As users experiment with the various sites, they probably are settling in to more established patterns of use. Instead of meandering among a number of sites, users will discover over time that one or two sites make the most sense, and will gradually cease using the others.

Saturation is an issue in every market.

How Microsoft-Yahoo Stacks Up with Google

Erick Schonfeld, TechCrunch do-editor, lays out the revamped Microsoft this way, back of the envelope: Google stacks up at $15.6 billion in annual revenue, compared to $65 billion annual for Microsoft combined with Yahoo. Microsoft winds up earning a $38.3 billion annual gross profit, compared to Google's $9.9 billion. Still, ask yourself who you'd rather be: Google or Microsoft-Yahoo?

Why Microsoft Wants to Buy Yahoo

Putting the assets together boosts combined search market share to 36 percent, compared to Google's 53 percent, giving Microsoft-Yahoo a fighting chance to compete in a market that will not support any other serious contenders for leadership.
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Roughly the same logic holds for other Internet applications where the three companies compete, or might like to. Microsoft is a contestant in the MP3 music player business and never has been able to challenge Apple. Maybe the Yahoo assets somehow can help Microsoft do better in the music or video download markets.

As you would expect, Microsoft argues there are significant benefits of scale in advertising platform economics, capital costs for search index build-out and in research and development that it will benefit from.

True, though part of the broader problem is the sheer range of competencies the companies require, the markets they participate in, the media types they support and the ecosystems each has to find a way to fit into. The problem is that the places Microsoft might potentially have to compete are so diverse.

There's ad placement, blogging platforms, collaboration, software development, mapping, location services, mobility, peer-to-peer distribution, photo sharing, social networking, communications, video, enterprise applications and analytics, for example.

Search is the obvious place Microsoft gains mass. One cannot yet forecast how well the Yahoo assets will help in all the other areas.

There's danger of another sort here for Microsoft as well. Never before as Microsoft made such a large organization. And there's a cultural issue as well. Though it never is easy to integrate two or more companies, there's an additional problem here. Yahoo has become a lehargic company that can't seem to innovate, and can't seem to move fast even when it knows where it wants to go.

Microsoft, on the other hand, no longer is a fast-moving company, either. In the Web services area, it has shown no ability to seize market share and momentum sufficient to wrest leadership from Apple or Google or Amazon, for example. In fact, it is precisely frustration with Microsoft's inability to seize leadership that prompts the "buy share" strategy.

Putting two slow moving or arguably ineffective companies together does not seem a recipe for reinvigorating innovation within either of the two former companies. Sure, it buys Microsoft market share in the search market. Whether Microsoft will be able to do anything with its new assets is the question.

Microsoft's desktop and office productivity software businesses remain formidable. It simply isn't clear whether those assets help Microsoft so much in the ad-driven search business.

at&t Wireless Outage

In case you are having trouble sending and receiving email on your at&t Wireless smart phone, or are unable to get connected using your data card, there is a wireless network outage affecting at&t Wireless users in the Midwest and Southeast.

Magnitude of Nextel Blunder

In its most-recent 8K filing with the Securities and Exchange Commission, Sprint Nextel Corp. says it may have to write off the full value of the $31 billion worth of "goodwill" carried on its books as an asset related to the Nextel acquisition. The move will not affect Sprint Nextel's cash balance or future cash flows but will affect the company's statement of assets.

One way of looking at the impact of the overpayment is to analyze the former Nextel's contribution to Sprint Nextel's overall business. In the most-recent quarter, Sprint Nextel reported $8.04 billion worth of service revenues, of which the former Nextel business contributed 35 percent, or about $2.6 billion. On an annualized basis, call that $10.3 billion of gross revenue.

Sprint's profit margin on wireless services is about 32.4 percent. So call the former Nextel profit as $3.3 billion a year. The magnitude of the overpayment is 9.4 times the annual profit from owning the business.

Sprint Made a $31 Billion Mistake Buying Nextel

In its most-recent 8K filing with the Securities and Exchange Commission, Sprint Nextel Corp. says it may have to write off the full value of the $31 billion worth of "goodwill" carried on its books as an asset related to the Nextel acquisition. The move will not afect Sprint Nextel's cash balance or future cash flows but will affect the company's statement of assets.

The coming write down essentially means Sprint overpaid $31 billion to acquire Nextel. Blunders of that magnitude often are enough to spell the end of independent life for any corporation that makes such a sizable mistake.

C Block Hits Threshold for Open Access

The C Block of 700-MHz frequencies today hit the minimum amount required to trigger the "open access" provisions Google had been so anxious to foster. So now we have to wait and see who ultimately wins the spectrum. At this point, Google's minimum business objectives have been met.

Taiwan Earthquake Just a Year Ago

And speaking of cable cuts that massively disrupt global communications, it was just over a year ago, in December 2006, when an earthquake took out a number of Pacific cables.

Those cable cuts took out much voice and Internet communications in many parts of Asia, as well as 60 percent of capacity between Asia and the United States.

The 2006 Hengchun earthquake occurred on December 26, 2006 at 12:25 UTC (20:25 local time), with an epicenter off the southwest coast of Taiwan, approximately 22.8 km west southwest of Hengchun, Pingtung County, Taiwan, with an exact hypocenter 21.9 km deep in the Luzon Strait ( [show location on an interactive map] 21.89° N 120.56° E), which connects the South China Sea with the Philippine Sea.

Cable Cuts Not That Rare

In the winter of 2000, Telstra, Australia's biggest Internet service provider had a cable cut of its own on Nov. 19, when its Internet backbone cable, sitting in less than 100 feet of seawater about 40 miles off Singapore, was damaged by unknown causes.

Telstra at that time relied on the cable, known as SEA-ME-WE 3 (for Southeast Asia, Middle East and Western Europe) for more than 60 percent of its Internet transmission capacity.

About 23,600 miles long, the cable connected 33 countries, touching places as diverse as Singapore, Malaysia, Thailand, India, Saudi Arabia, Egypt, Djibouti, Turkey, Greece, Italy, Portugal, France and the U.K.

WiMAX: Ultimate Role Unclear

Clearwire touts its vision of the future as mobile Internet. But so far, its customer base is a replacement for dial-up, cable modem or Digital Subscriber Line service. Just four percent of its customers appear to substituting a mobile service for WiMAX.

That isn't to say the customer base and apparent value proposition will remain as it currently is. WiMAX someday may compete more directly for the broadband-equipped mobile customer base.

That isn't the case today, where Clearwire seems to be competing with cable and telco fixed broadband services. At some point, the mobility play is supposed to have Clearwire and WiMAX competing more robustly for the data card and smart mobile phone customer. But lots of challenges remain.

WiMAX might someday primarily be a platform for mobile broadband. In Sprint's case, it might primarily be the next-generation replacement for 3G broadband. If the former winds up being the case, cost control will be more important. If the latter, feature richness will be more important.

The reason cost control is more important for a mobile broadband network is that the revenue sources will be less robust, on a "dollar for bit" basis, compared to networks that make lots of revenue from voice and texting services, which are highly efficient, on a "revenue for bit" basis.

Advertising also is more important if mobile broadband winds up being the primary attraction for WiMAX users. That suggests content access is more important than communications, and that in turn means media, and media always means advertising.

Cable Cut Disrupts India Call Centers

Cable cuts that damaged two undersea Internet cables off Egypt's coast now are disrupting call centers in India, the Wall Street Journal reports. Reportedly, about half of India's Internet bandwidth now is disrupted, and voice traffic to the United States and Europe also are affected.

It could take a week or two to fix the cables, in part because of bad weather, some executives say.

Users in India, Egypt, Qatar, Saudi Arabia, the United Arab Emirates, Kuwait and Bahrain are affected by the outages.

Observers think an anchor might have snagged the cables. At least that's what Flag Telecom Group Ltd. now believes. The incident took place 8.3 kilometers (5.2 miles) from Alexandria beach in northern Egypt.

Emirates Integrated Telecommunications Co., the United Arab Emirates' second-biggest mobile-phone company, is working with the cable operators, Flag Telecom and SEA-ME-WE 4, to find out why the cables were cut and to determine when service can be restored.

The outage is a reminder that physical infrastructure, however mundane, underlies all of modern computing and communications. It's also a reminder that if your business or life depends on Internet-based communications, commerce and content, you need a diversity strategy. It costs more money. But so does inability to do your work.

Amazon Elastic Compute Cloud: Heavy Use

A growing computing architectural theme is the move of functions out of proprietary data centers and "into the cloud," a return in some ways to the days of time sharing as a computing architecture. So it is that 330,000 or so developers have registered to use Amazon Web Services, up more than 30,000 from the prior quarter.

And those users are driving traffic and compute cycles. Amazon Elastic Compute Cloud (EC2) and Amazon Simple Storage Service (S3) consumed more bandwidth in fourth quarter 2007 than was consumed in the same period by all of Amazon.com's global Web sites combined.

At some point, the availability of cloud computing resources is going to fundamentally alter the tradtional "build versus buy" equation that has had enterprises and other large entities building and maintaining their own data centers. At some point the computing framework used by smaller entities and individuals is going to change as well.

At some point, one has to wonder whether communications and computing, increasingly intertwined, might also be thought about in different ways.

To the extent that servers, air conditioning, power, space and communications are the underpinning for applications, and to the extent that enterprises and individuals typically only care about infrastructure to the extent that it enables use of applications, one is lead to ponder the notion of outsourcing of infrastructure.

To what extent must even a large provider "own" its own conduits, routes, physical media, servers and software of an infrastructure sort? To what extent can those things be sourced more extensively on a "buy" basis rather than a "build" basis? In how many more use cases will it make sense to source wholesale capabilities from other providers instead of building, owning and operating facilities?

To the extent that it is the "computing" that matters, not the "computers," one also might ask whether it is the "communications" rather than the "network" that matters.

Margin, Churn Improvement at 8x8

Revenues from Packet8 Virtual Office hosted business phone service now contribute 48 percent of total 8x8 revenues, up one percent from the previous quarter. Virtual Office revenue grew eight percent over the prior quarter. That's important given 8x8's intention to focus on business customers, even as it fills out its revenue with consumer customers.

In the consumer segment, revenue was flat, and declined by three percent year over year. So the consumer business appears stable.

During the December quarter, 8x8 gross margins were 65 percent, an improvement 8x8 attributes to improved scale. Overall service margins rose to 70 percent. Packet8 Virtual Office service margins increased to an all time high of 83 percent, an impressive figure rivaling the sort of return an efficient provider gets from far-simpler T1 services.

Broadband Buckets: Way to Avoid Packet Discrimination

Many years ago, wireless and wireline minutes of use were sold on a metered basis. These days voice and texting are sold by the bucket. There's now more experimentation with that sort of model for broadband access as well.

It might seem odd, but changing the way broadband access is priced at retail, using a model similar to wireless minutes of use and texting, might be beneficial for end users, not simply for Internet Service Providers.

The reason is that if a user wants to buy a bigger bucket to move more packets for peer-to-peer video, the user is happier and so is the provider, who is able to match revenue with use of network resources.

That's arguably a better solution that having ISPs deploy sniffing and packet inspection capabilities so they can inspect all packets (as happy as some solution providers would be to sell all that capability).

Since deep packet inspection has to impose some overhead and latency, the user's applications arguably should work better as well (also avoiding privacy concerns). If any user is found to be shipping around video bits in violation of copyright, there are other remedies.

That's the way enterprises and businesses buy bandwidth, by the way. They pay more money but have unrestricted right to use the bandwidth they've purchased. Pricing consumer access in the same way wireless text and voice now can be bought would allow users to make their own choices about what applications they want to use, and how much.

It isn't metered usage in any way more objectionable than buckets of minutes or texting are. And it might allow ISPs to avoid the DPI effort.

Cable Cuts Take Internet Down

Two international submarine cables in the Mediterranean Sea were damaged on Jan. 30, causing significant disruptions to Internet and phone traffic in Egypt, Saudi Arabia, India and all of the Gulf states.

The two damaged cables are the FLAG Europe-Asia cable, operated by FLAG Telecom, and SeaMeWe-4 (South East Asia-Middle East-Western Europe-4), a consortium cable owned jointly by fifteen telecommunications companies. These two cables account for the majority of international communications capacity between Europe and the Middle East.

The two cable cuts leave the older SeaMeWe-3 system as the only cable in service connecting Europe to the Middle East via Egypt.

The cable cuts have reduced the amount of available capacity on this direct route to Europe by 75 percent (620 Gbps). Until service is restored, many carriers in Egypt and the Middle East must now route their European traffic around the globe, through South East Asia and across the Pacific and Atlantic oceans, or use satellite transport to some extent.

Global capacity executives are watching to see whether a new boost in undersea capacity on some routes across the Pacific will disrupt trans-Pacific pricing. Some also have expressed concern that new routes between Europe and India might have the same effect. The latest undersea cable disruption shows how important multiple and diverse routes have become, though.

What is Dell Planning?

If you go to the Dell Web site and try to buy a Dell Axim, a Windows Mobile-powered personal digital assistant, you can't. So maybe Dell simply is coming out with a new version of the device.

Still, 3GSM happens in February. And 3GSM is the place you'd want to be at if announcing anything important in the wireless space.

Of course, the Axim was a PDA, not a phone. But 3GSM is a phone show. And many of us stopped using our Palms some time ago when our smart phones provided all that functionality inside the phone itself.

If Dell were to introduce a mobile, 3GSM is where they'd want to do it.

Lower European Mobile Data, Texting Prices

Ofcom Chief Executive Ed Richards is lobbying European Commission telecom regulators to slash the allowed prices of international text messaging and mobile Internet access, says Jonathan Prynn, Evening Standard reporter. It appears Richards has in mind prices lower than currently offered by mobile operator O2. O2 charges £3 for one megabyte of data transferred.

So it appears Richards seeks prices significantly lower than the £4.11 per megabyte level that tends to be the average now. European mobile carriers probably will hope to stave off such regulation by voluntarily dropping their tariffs in time for an announcement at Mobile World Congress meeting in February.

The moves would be good for consumers, and obviously financially damaging for carriers. As always is the case, the lower tariffs also would make it harder for upstart competitors to grow their companies by undercutting the high tariffs.

Sprint WiMAX "Functional Separation"?

With new reports out that Sprint might try to resurrect its failed alliance with Clearwire, this time perhaps with new minority investors (Intel, Google and Best Buy), one wonders whether Sprint ought to do what wireless operators are doing elsewhere and create a separate transmission company from which it can buy wholesale capacity.

Functionally separating retail operations and network functions might make sense in this case, given the other pressing demands for capital Sprint also faces. It isn't clear that Sprint derives significant competitive advantage from retaining ownership of the transmission facilities.

Best Buy might also be more inclined to invest in the new WiMAX network if such wholesale access were built into the investment agreements, as Best Buy might want to brand its own services.

Google is more interested in fostering an open networks environment and might not be that interested in any sort of Google-branded service. But wholesale access might be interesting if Google wants to experiment with applications that require such access, and wants to do so in a "real world" environment.

Ethernet Keeps Growing

Ethernet continues to gain a more prominent role in networking capabilities being deployed by service providers in North America, Europe, and Asia Pacific, with most carriers reporting 90 to 100 percent increases in Ethernet traffic for the past two years, according to analysts at Infonetics Research. IP and MPLS traffic has grown 70 to 80 percent over the same period, Infonetics says.

A new optical transport layer also will emerge, Infonetics believes. This new layer will be a fused Ethernet-WDM packet transport with circuit-like capabilities via Ethernet transport tunnels, also known as COE, or connection oriented Ethernet. That means more adoption of T-MPLS and PBT, Infonetics believes.

There was a time when some argued that "connectionless" protocols such as IP would replace "connection oriented" protocols such as time division multiplex, SONET and asynchronous transfer mode. As it turns out, there's a reason why connection-oriented protocols, or at least protocols that emulate connections, are important. Some traffic types, especially video and voice, are susceptible to impairments that can arise when connectionless protocols are used.

Value-Based Pricing

Communications services in the past have been priced based on usage (minutes or distance, for example). These days, there's a greater range of retail pricing, including flat fee for buckets of usage, for example.

But with the advent of IP-delivered video services, service and application providers have a chance to price services in a more natural "value to me" basis. If one looks simply at retail pricing and "bandwidth consumed," text messages "cost" the most based on bandwidth consumed, with voice second. Video and Internet services "cost" very little on a "bandwidth consumed" basis.

But that isn't the point. Text, voice and other communications applications are valued one way; video entertainment or simple Web access another way. In other words, in the communications space, "cost" is not the same thing as "price."

Target and Wal-Mart sell some products as loss leaders to get traffic into the store, so people buy lots of other products with varying profit margins. Communications services aren't any different. Some have have margins for providers, others have slim margins. The key, though, is value to the end user, not "bandwidth consumed."

Text messages "cost" very little, as the network to enable sending and receiving them is a sunk cost. But cost isn't price. Users demonstrate by their behavior that they value text messaging highly, on a "bandwidth consumed" basis. If one letter of a text message requires one byte, then sending or receving 6,553 messages consumes about a megabyte of data.

So a 160-character or smaller message might "cost" 10 to 15 cents. So a megabyte worth of text messaging represents as much as $655 to $983 for domestic usage. International messages obviously "cost" more.

A month's unlimited usage of entertainment video might cost $50, consuming more than a megabyte in a single second of use.

The point is that the retail price of any particular message or service has little to do with the actual "cost" of providing it, any more than the "price" of perfume, luxury automobiles, shoes or applications.

"Price" for a video service has to be vastly lower, on a "bandwidth consumed" basis, than texting, instant messaging or voice. That has little to do with user-perceived value, though.

Nokia Gets Cross Platform Support

Nokia has acquired Trolltech, a development platform for applications that can run on the Internet, accessed from a PC or a mobile phone. That might mean support for applications that run across operating systems, for example. The acquisition illustrates a couple of trends.

Mobiles need to acquire the ability to run Web applications, and need to do so in ways that are similar to the use of those apps on a PC, so users don't have to relearn a behavior. Cross-platform support also means Nokia can benefit from the huge numbers of developers working in the C, Flash, Java and other environments, for example.

Sloooow 700 MHz Auction Pace

The high bid on the national 700 MHz spectrum block stood at about $3.4 billion on Tuesday. Bidding is proceeding slowly and about all we know is that it will go higher until the minimum to compell an open network framework is reached. Google has pledged to bid at least that much and we have no reason to think it will not. Another billion and some odd to go until that point is reached, though.

Competitive Cable Developing Too Slowly?

One year after the passage of a law designed to ease the entry into the cable market of competitive providers in Michigan, only 110 of 2,000 communities in the state have a choice of cable providers, according to Multichannel News.

That is to be expected. Cable choice requires construction of brand new networks, not just the granting of a franchise. That takes immense amounts of capital and time, as well. A single new network in a single community can take three years or more to build, if there are no competing demands on construction and installation resources.

And there is history to consider. New video service providers have been attempting to so just this sort of thing for several decades, using a variety of methods, of which the most successful so far has been the use of direct broadcast satellite. There have been scattered regional efforts to duplicate cable networks, but overbuilders have not been notably successful, in large part because it is difficult to justify building a network that gets less than 30 percent penetration, which is what overbuilders largely have been able to attain.

Voice and cable modem services have helped the business case, but overbuilding remains a challenging financial proposition, and few expect widespread new competition in the terrestrial space from any other than incumbent local telephone companies.

The point is that nobody should be surprised nothing much has happened in just a year. New ubiquitous broadband networks take time to build, as well as lots of capital. If it were easy, lots of people would be doing it.

T-Mobile USA: Strong Quarter

Of the four largest U.S. mobile carriers, all but Sprint seem to be posting strong gains. T-Mobile USA says it had added 857,000 net new customers during its most-recent quarter. Average revenue per user also was up to $53 in the quarter, rom $52 in the third quarter of 2006.

Operating income was up 15.1 percent compared to the same quarter of 2006, while churn was down to 2.0 percent from 2.3 percent in the third quarter of 2006.

Contract customer net additions in the third quarter of 2007 made up 65 percent of customer growth, down from 80 percent in the second quarter of 2007 and 96 percent in the third quarter of 2006. Prepaid additions are the reason.

Contract customers represented 84 percent of T-Mobile USA's installed base.

Blended churn, including both contract and prepaid customers, was 2.9 percent in the third quarter of 2007, up from 2.7 percent in the second quarter of 2007 and down from three percent in the third quarter of 2006.

Blended ARPU was $53 in the third quarter of 2007, the same as the second quarter of 2007 and up from $52 in the third quarter of 2006.

Contract ARPU was $57 in the third quarter of 2007, the same as in the second quarter of 2007 and up from $56 in the third quarter of 2006, driven by increasing data services revenues.

Data services revenues were $666 million in the third quarter of 2007, representing 15.4 percent of blended ARPU, or $8.10 per customer, compared to 14.7 percent of blended ARPU, or $7.80 per customer in the second quarter of 2007, and 11.3 percent of blended ARPU, or $5.90 per customer in third quarter of 2006.

Text messaging still is the most significant driver increasing data ARPU. The total number of short message service and multimedia messaging service messages increased to almost 21 billion in the third quarter of 2007, compared to 18 billion in the second quarter of 2007 and 10 billion in the third quarter of 2006.

SureWest Sells Wireless Assets

SureWest Wireless is being bought by Verizon Wireless for $69 million in cash. SureWest Wireless holds spectrum licences covering 3.8 million people in the Sacramento area and had around 50,000 subscribers at the end of September 2007.

SureWest, which operates triple play services in Roseville, Calif. and Kansas City, seems to have decided that mass market wireless is a scale business inefficiently operated by a purely local operator. Also, now that SureWest operates in more than one geography, it is unable to offer the same set of services in Kansas City that it now offers in Roseville, complicating the firm's marketing efforts.

Necessity often is the mother of invention, and SureWest seems now to be betting its future on broadband services, not wireless and broadband. In similar fashion, Qwest has decided to take a similar posture, having outsourced its wireless offerings to Sprint and its video entertainment to DirecTV.

It's worth keeping in mind: business strategies appropriate for scale players do not often make as much sense--if sense at all--for niche players. It is less a matter of what one would like to do and more a matter of what one practically can do.

Is FiOS a Different Product?

Verizon says it has 8.2 million broadband access subscribers. During the fourth quarter, Verizon added 245,000 net new FiOS Internet customers and 19,000 net DSL subscribers. So here's the question: is T1 (1.54 Mbps) a different product from a DS3 (45 Mbps) connection? Is T1 a different product from an asymmetrical cable modem or Digital Subscriber Line service? I suspect most people who create and deliver such services would say "yes."

So if a customer buys a FiOS fiber to home service, is that a different product than the alternative it replaces? If Verizon added just 19,000 DSL subs and an order of magnitude more FiOS subs, what does that suggest? Right now it is hard to tell what it means, as Verizon does not appear to be providing detail on DSL penetration as distinct from FiOS Internet.

So far, Verizon says it has 21 percent FiOS Internet penetration where it can sell the service.
Presumably that includes virtually all of the DSL subs who converted over to FiOS. At the end of March 2007 Verizon said it had overall broadband penetration of about 16.8 percent.

So it is conceivable that FiOS availability boosts broadband access penetration by something slightly less than four percent of marketable homes, as well as garnering 16 percent of homes as video subscribers.

For the moment, FiOS Internet appears largely to be a substitute for DSL. That should change over time, as nearly all major market consumers in Verizon's footprint have a chance to buy Ethernet services ranging from 10 to 50 Mbps. It's hard to imagine that not emerging as a differentiated product.