Tuesday, March 1, 2011

CEOs Want Better Sales Forces

Few enterprises likely have sales forces the non-sales executives believe are outperforming others in the same industry. But Forrester Research CEO George Colony says big changes could be coming. "Complete overhaul" is the phrase Colony uses to describe what CEOs are saying they plan. “We have the wrong people" is the other key phrase he uses.

Precisely what can be done is not so clear, but it appears the skills many sales forces now possess are increasingly mismatched with the needs of the sales process, which has to feature more collaboration, higher touch and a generally smarter approach. The mantra of "solution selling" gets constantly repeated. But it appears the strategy still is not widespread enough.

One area that seems ripe for change is technology support. Sales personnel say they have better consumer tools than they have available at work.

"More creativity” also is something CEOS say they want to see more of over the next five years. Part of the solution might be better skills, and better tools. But it is hard to escape the notion that what is needed is "different people."

BroadCloud Video Now Available

BroadSoft has announced commercial availability of "BroadCloud Video," a high-definition, always available, video conferencing service that business users can connect to from a variety of desktop and room telepresence environments.

It is the first BroadCloud Unified Communications service to be made commercially available following the company’s announcement of the BroadCloud cloud-based, hosted infrastructure platform in 2010. 

Mobile Payments: "Biggest Opportunity of a Lifetime"

Consultant David Shropfer, The Luciano Group partner, says mobile payments represent the largest single opportunity for consumers to save money that is likely to occur in your lifetime or mine."

podcast here

Facebook to Pass Yahoo in Display Ads by End of 2011

Display advertising might not be the only way Facebook creates a revenue model, but it certainly appears to be a growing source of such support. Today, Facebook is close to overtaking Yahoo as a site for display advertising, and is expected by eMarketer to pass Yahoo by the end of 2011. By 2012 Google also will pass Yahoo in display advertising volume.
 

Online Video Might Not Save You Money

There is a widespread notion that a shift from today's packaged, linear video entertainment service to new on-demand, Internet-delivered alternatives will save consumers money. In principle, one can envision ways that could happen. But it is almost impossible to see how those alternative payment schemes could work without the cooperation of the firms that own the content. And that's the rub.

If one assumes, or hopes for, a world where a user can buy and watch only the shows that user wishes to watch, one has to assume that the content owners would agree to supply it. That, in turn, assumes the money those content firms now make from the existing order is not disrupted.

It is hard to see rational executives willingly making that choice. In a market-driven scenario, one would argue, alternative suppliers with lower cost structures could create enough competition that this would happen. It is hard, at the moment, to see where such competition would arise.

Of course, there is supply, and there is demand. If enough consumers decide linear programming is not interesting or valuable, pressure equivalent to new competitors will be created. But that means end users--lots of them--will literally have to stop watching linear video. So far, there is precious little evidence of that sort of refusal.

Nor is there any appetite on the part of the larger distributors to help. Comcast, for understandable reasons, says it has no intention of making its programming available to non-subscribers. So while the utility of linear video one already has paid for will get a boost from Comcast's extension of viewing rights to new devices, there will be no cost savings. Users will still have to buy the full linear packages to get the online or mobile viewing rights.

But that arguably is a secondary issue. The content owners are key. They will have all the incentives they need to make linear content available directly to end users if they do not risk losing the revenue they now make from licensing their content. The amount of money end users collectively could save is the difference between the revenue content owners now make and what they would make under new distribution arrangements, less any avoided costs the current distribution channels now impose.

Basically, that works out to the actual wholesale cost of program rights, less the costs of administering a direct-to-end user system, at pricing levels and end user volume that allow content owners to make at least as much money as they now do, less the "overhead" imposed by use of cable, satellite or telco distribution mechanisms.

Are there potential incentives even for the cable, satellite and telco distributors? Possibly. If video distributors themselves can replace the value of their "video" services in some other way, such as by raising broadband access fees, then a revenue-neutral shift could happen.

The issue is that consumers might want something different. They might want a revenue "not neutral" solution that allows them to watch what they want, and save money.

In the absence of a significant shift of demand (people simply deciding they can live without linear video), it is hard to see how end users wind up saving much money in the shift to online viewing.

Cloud Computing Hinges on Trust

With the caveat that most things in life depend to a very large extent on trust, a recent attack on a Vodafone data center and Google's inadvertent erasure of some user emails raise the recurring question all cloud application providers will face: "can we trust you?"

In the case of Vodafone service, the first issue was simply continuity of service, but also some issues about privacy and security since it was not immediately obvious what equipment was stolen from the data center. In Google's case, the issue primarily was destruction of user data.

Those issues will remain as more applications move into a "cloud" environment. Not that trust is an unusual requirement for daily life. We all assume that the paper currency in our wallets will be accepted, without question, as a medium of exchange. But the whole ecosystem hinges fundamentally on trust. You assume the milk you buy at your grocery store is in fact, milk, and is, in fact, safe to drink. But there are trust levels embedded at every stage of the ecosystem that delivers you milk.

Trust is not an unusual or rare requirement for any functioning ecosystem. Trust is, in fact, foundational for any ecosystem that links buyers and sellers, users and creators, of any sort.

Mobile Traffic Patterns Shifting Toward Landline Norms

There is a telling statistic in Cisco's latest Visual Networking Index, namely that as the mobile broadband users have rapidly grown, the usage pattern rapidly has assumed the familiar pattern seen in the fixed-line part of the business.

Consider heavy usage patterns. The top one percent of mobile data subscribers generate over 20 percent of mobile data traffic, down from 30 percent just a year ago. That 29-point swing in just 12 months suggests that as more "typical" users adopt mobile broadband, they bring behaviors much different from those of early mobile broadband adopters, namely less-intensive consumption.

Cisco also reports that mobile data traffic over the last year also now matches the 1:20 ratio that has been true of fixed networks for several years (one percent of users generate or consume 20 percent of total transferred bytes).

Similarly, the top 10 percent of mobile data subscribers now generate approximately 60 percent of mobile data traffic, down from 70 percent at the beginning of the year.

All of those instances of "reversion toward the mean" are driven by the broader adoption by "typical" users of smartphone service. That noted, average smartphone usage doubled in 2010. The average amount of traffic per smartphone in 2010 was 79 Mbytes per month, up from 35 Mbytes per month in 2009.

Whatever the Eventual Impact, Telecom Execs Say They are Investing in AI

With the caveat that early reported interests, tests, trials and investments in new technology such as artificial intelligence--especially t...