Telco FTTH Assault Will Intensify

The growing rule of thumb for telcos pondering fiber-to-home upgrades is whether the business model works, especially in a context where internet access is the mainstay of the business, and a major support for what remains of the voice business, is the take rate. 

The consensus is that when take rates are about 40 percent, the FTTH upgrade is worth doing. That might also have been the case in years past, but many telcos had enough leverage (debt) that priority for available cash flow had to be debt reduction, rather than network upgrades. 

source: S&P Global 

Now that most telcos have deleveraged themselves, more cash flow is available for other purposes, including network investment. This is true not only for AT&T, but for other fixed network providers as well. 

This is perhaps most obvious in the cases of Windstream and Frontier Communications, for example. Lumen Technologies has divested about half its largely-rural fixed network assets, though some would note this actually will reduce free cash flow, albeit allowing Lumen to concentrate on a footprint that is smaller and better suited to FTTH business cases. 

source: S&P Global 

The potential big change is market share possibly to be gained by AT&T. Frontier Communications arguably will be a significant potential source of net account additions as well. 

source: S&P Global 

Between FTTH and DSL Lies Fixed Wireless

We might all agree that telcos would prefer to build their next-generation networks on fiber to the home. We might also agree that the business case remains difficult in perhaps half of all locations. 

For that reason, 5G fixed wireless has gained traction in some quarters, and might be increasingly attractive to others if fixed wireless traction is gotten. 

AT&T now has about 15 million homes reachable with its fiber to home facilities, with plans to expand to about 30 million locations by about 2025. All together, AT&T’s fixed network passes about 60 million locations, however. 

So the business model--as presently constituted--does not seem attractive for FTTH in about half the total fixed network passings, at the moment. Whether AT&T believes fixed wireless will be important in that regard is less than certain. Up to this point, AT&T has not been as bullish on fixed wireless as Verizon or T-Mobile. 

But AT&T does have national 5G assets that could underpin a wider move to fixed wireless, even if executives do not prefer that strategy at the moment. 

Other major operators without 5G assets would have to rely on partner agreements before such a strategy would make sense. 

Lumen Technologies has about 15 million homes in its access network footprint,  2.5 million of which are passed by the fiber-to-home network. So less than 17 percent of locations presently are deemed feasible for FTTH. 

With 21 million locations served by the access network, that implies about six million business locations. Perhaps more important, Lumen now has about 97 percent of all U.S. enterprises within a five-millisecond latency range. 

After partnering with T-Mobile for 5G access, Lumen argues it can span “the last 100 feet” of the access network in that manner. 

One area where AT&T should be able to improve is FTTH take rates, which have been at about 35 percent of marketable locations, and might now be up to 37 percent, at the end of the third quarter 2021. 

On the other hand, it appears that take rates for new FTTH accounts might in most cases--80 percent according to AT&T CEO John Stankey--be market share taken from another provider. If that continues, it is reasonable to suggest that AT&T could eventually reach 50 percent share of the installed base, up from the 30 percent or so share it has gotten over the last decade or two. 

At the moment, AT&T’s rule of thumb is that unless 40 percent share is possible, new FTTH does not make sense.

Verizon and T-Mobile, on the other hand, are much more bullish on fixed wireless, for reasons related to their present revenue models. T-Mobile has had zero share of the home broadband market, so fixed wireless offers an opportunity for top-line revenue growth that by shifting just a few percent of market share could generate billions in new revenue. 

Verizon now says it will pass 15 million homes with its fixed wireless services, using both 4G and 5G, while total fixed wireless accounts at the end of the third quarter 2021 were 150,000, of which 55,000 were added in the third quarter alone. 

In the past Verizon has talked about a fixed wireless footprint of about 50 million homes as a planned-for goal as the C-band assets are turned up, possibly by the end of 2021. 

Most of that coverage will occur in areas outside the Verizon fixed network territory. At the moment, about half the Verizon fixed wireless customers represent new accounts, while half are existing Verizon customers. 

“I would say, there are probably, roughly, half and half,” said Hans Vestberg, Verizon CEO. “Half meaning coming from our existing base and half we're taking from other suppliers.”

Significantly, Verizon also reports that fixed wireless average revenue per user is “similar” to a mobility account. That suggests that most of the installed base is on 4G or lower-speed 5G at the moment, and also suggestive of pricing suggesting that most customers also use Verizon for mobility service ($40 a month for Verizon mobility customers, $60 for non-customers). 

Some of us would expect ARPU to begin climbing as more of the customer base adds services using millimeter wave and mid-band spectrum. The pricing for those plans runs from $50 a month (Verizon mobility customers) up to $70 a month (non-mobile subscribers). 

As will be the case for 5G generally, Verizon fixed wireless might come in three flavors. Some customers might only be able to buy 4G versions, which are the most speed-constrained, and generally topping out somewhere between 25 Mbps and 50 Mbps. 

Most customers will be able to buy mid-band 5G fixed wireless, which likely will be able to support the 100 Mbps to 200 Mbps services most households buy at the moment. Some lesser percentage of locations will be able to buy the wireline-equivalent millimeter wave services operating up to a gigabit per second or so. 

Over the last year, though the fiber-to-home footprint grew by 500,000 locations, the fixed wireless footprint added 11.6 million locations. 

In fact, fixed wireless now accounts for about 41 percent of Verizon’s home broadband passings. 

source: Verizon 

It remains to be seen how many customer accounts will be driven by fixed wireless, to be sure. In the past, many observers have suggested fixed wireless suppliers can get take rates in the 15 percent to 20 percent range.

In a saturated market, those gains largely represent market share taken from another supplier. So the market share implications are quite significant, representing a change between 30 percent to 40 percent in overall share. 

The expansion of millimeter radio and C-band radio assets will be important. Roughly half the U.S. home broadband base has been content to buy service in the 100 Mbps to 200 Mbps range. 

C-band will help boost fixed wireless into those ranges, while millimeter wave will enable speeds approaching the top tier of consumer demand (gigabit service).  

Such lower-speed home broadband might appeal to customers content to purchase service operating at the lower ranges of bandwidths at or below 50 Mbps. That still represents 10.5 percent of the market, according to Openvault. 

Notably, the third quarter 2021 earnings report was the first ever when Verizon actually began reporting fixed wireless subscriber growth. That is normally an indication that a firm believes it has an attractive story to tell, with volume growth expected. 

Fixed Wireless Finally Becomes a Material Financial Matter for Verizon

Fixed wireless has been touted as a possible strategic enabler in the U.S. home broadband business, and it does now appear deployments at scale, with customer gains large enough to note on earnings calls, has begun. Verizon and T-Mobile are the leading firms to watch, as both firms have the most to gain from widespread fixed wireless deployments.

The implications for the home broadband market are highly significant. T-Mobile has had zero share of that market, while Verizon has been sharply limited by its limited footprint outside its New England and Mid-Atlantic states focus.

Since the U.S. home broadband market is nearly saturated, most account gains by any provider will come at the expense of an existing provider. That, in turn, is important because fixed wireless is one platform telcos can use to reverse a 20-year pattern of cable operators leading in installed base and market share.

In addtion to stepped-up fiber-to-home activity, fixed wireless is a primary tool that could change the U.S. home broadband installed base from a 70 percent cable lead to a more-balanced 50-50 market, with cable and telcos each eventually holding about half the installed base share.

Since home broadband now is the foundation service for any fixed network services provider, such a shift would be highly significant.

Verizon now says it will pass 15 million homes with its fixed wireless services, using both 4G and 5G, while total fixed wireless accounts at the end of the third quarter 2021 were 150,000, of which 55,000 were added in the third quarter alone. 

In the past Verizon has talked about a fixed wireless footprint of about 50 million homes as a planned-for goal as the C-band assets are turned up, possibly by the end of 2021. 

Most of that coverage will occur in areas outside the Verizon fixed network territory. At the moment, about half the Verizon fixed wireless customers represent new accounts, while half are existing Verizon customers. 

“I would say, there are probably, roughly, half and half,” said Hans Vestberg, Verizon CEO. “Half meaning coming from our existing base and half we're taking from other suppliers.”

Significantly, Verizon also reports that fixed wireless average revenue per user is “similar” to a mobility account. That suggests that most of the installed base is on 4G or lower-speed 5G at the moment, and also suggestive of pricing suggesting that most customers also use Verizon for mobility service ($40 a month for Verizon mobility customers, $60 for non-customers). 

Some of us would expect ARPU to begin climbing as more of the customer base adds services using millimeter wave and mid-band spectrum. The pricing for those plans runs from $50 a month (Verizon mobility customers) up to $70 a month (non-mobile subscribers). 

As will be the case for 5G generally, Verizon fixed wireless might come in three flavors. Some customers might only be able to buy 4G versions, which are the most speed-constrained, and generally topping out somewhere between 25 Mbps and 50 Mbps. 

Most customers will be able to buy mid-band 5G fixed wireless, which likely will be able to support the 100 Mbps to 200 Mbps services most households buy at the moment. Some lesser percentage of locations will be able to buy the wireline-equivalent millimeter wave services operating up to a gigabit per second or so. 

Over the last year, though the fiber-to-home footprint grew by 500,000 locations, the fixed wireless footprint added 11.6 million locations. 

In fact, fixed wireless now accounts for about 41 percent of Verizon’s home broadband passings. 

source: Verizon 

It remains to be seen how many customer accounts will be driven by fixed wireless, to be sure. In the past, many observers have suggested fixed wireless suppliers can get take rates in the 15 percent to 20 percent range.

In a saturated market, those gains largely represent market share taken from another supplier. So the market share implications are quite significant, representing a change between 30 percent to 40 percent in overall share. 

The expansion of millimeter radio and C-band radio assets will be important. Roughly half the U.S. home broadband base has been content to buy service in the 100 Mbps to 200 Mbps range. 

C-band will help boost fixed wireless into those ranges, while millimeter wave will enable speeds approaching the top tier of consumer demand (gigabit service).  

Such lower-speed home broadband might appeal to customers content to purchase service operating at the lower ranges of bandwidths at or below 50 Mbps. That still represents 10.5 percent of the market, according to Openvault. 

Notably, the third quarter 2021 earnings report was the first ever when Verizon actually began reporting fixed wireless subscriber growth. That is normally an indication that a firm believes it has an attractive story to tell, with volume growth expected. 

To my knowledge, T-Mobile has not reported its fixed wireless account figures. In light of Verizon's reporting, T-Mobile might soon have to respond.

"Asset Light" Still Does Not Solve Big Problems in the Access Business

Many might lament that the access networks business would be a lot easier if only access networks did not cost so much.

So a reasonable and long-term argument can be made for divesting some fixed assets in the asset-heavy connectivity business, especially those that seemingly offer no business model advantages. Cell tower ownership is among those categories of things. Though essential for the mobile business, little strategic advantage can be gained from owning tower assets. 

At the other end of the spectrum, ownership of scarce fixed network assets has traditionally been deemed a source of business advantage. Such assets are quite expensive to replicate, and therefore form a competitive moat against new competitors. 

So business advantage, to the extent it can be created, then changes if an asset light approach is possible.

The paradox seems to be that the “asset light” approach works better for some business opportunities and entities than others. Asset light works fabulously for application providers, who then get access to potential users without the burden of investing in access networks. 

The problem is that the access business itself remains stubbornly dependent on capital-intensive networks, especially in the case of “fixed” services. Mobile businesses, based simply on the number of deployed infrastructures, are inherently more asset light than cabled networks. 

source: EY 

Of course, all that arguably changes when regulators decide to implement wholesale-based access regimes. By allowing network access, at mandated prices, to all retailers, the scarcity value of the access network is diminished, and advantage must be sought in other areas such as product packaging and marketing skill. 

Since the whole purpose of competition policy is to create supplier incentives to improve product quality and quantity while reducing retail prices, we might as well recognize that lower prices in the core access business are somewhat inevitable. The corollaries are pressures on gross revenue and profit margins as well. 

A competition policy that leads to higher prices, reduced quality and quantity would be deemed a failure. 

All that leads to constant pressure on firm leaders to seek new ways of reducing capital investment and operating costs. And many advocate an “asset light” approach that reduces need to invest in physical networks. 

McKinsey 

In practice, that has meant reliance on one wholesale network and retail competition all using the single network. The mobile virtual network operator business strategy likewise is built on leased access to existing networks. 

One might say this is akin to the “fabless” approach to the microchip businesses, where an entity designs a chipset, but then outsources its manufacturing to a third party. In that analogy, high value is earned by embedded intellectual property. 

The issue for access providers is that it is quite hard to create similar embedded value if relying on a wholesale access and asset-light approach. By definition, differentiation is hard to achieve when every competitor uses the same network, with the same capabilities, at common prices. 

So the “secret sauce,” to the extent it can be created, has to rest elsewhere. The search for enduring value “elsewhere” explains much access provider activity.

Fixed Wireless Becomes a Big Deal for Verizon in Just One Year

Fixed wireless has become a hugely-important means for Verizon to expand its home broadband footprint. Over the last year, though the fiber to home footprint grew by 500,000 locations, the fixed wireless footprint added 11.6 million locations. 

In fact, fixed wireless now accounts for about 41 percent of Verizon’s home broadband passings.  

source: Verizon 

It remains to be seen how many customer accounts will be driven by fixed wireless, to be sure. But that big an increase in footprint--mostly outside its fixed network footprint--in just a year is significant. 

Unless the marketing bundle and packaging are completely inept (and that does not seem the case), Verizon is going to start gaining market share in its fixed wireless areas. In the past, many observers have suggested fixed wireless suppliers can get take rates in the 15 percent to 20 percent range.

In a saturated market, those gains largely represent market share taken from another supplier. So the market share implications are quite significant, representing a change between 30 percent to 40 percent in overall share. 

The expansion of millimeter radio and C-band radio assets will be important. Roughly half the U.S. home broadband base has been content to buy service in the 100 Mbps to 200 Mbps range. C-band will help boost fixed wireless into those ranges, while millimeter wave will enable speeds approaching the top tier of consumer demand (gigabit service).  

Even where not yet available, services using 4G can support access at speeds between 25 Mbps and 50 Mbps.

Such lower-speed home broadband might appeal to customers content to purchase service operating at the lower ranges of bandwidths at or below 50 Mbps. That still represents 10.5 percent of the market, according to Openvault. 

Combined with marketing by T-Mobile, we are going to get a good test of fixed wireless as a major platform for home broadband services in the U.S. market.

AI Impact on Outcomes Might be Hard to Measure

Quantifying the earnings impact of artificial intelligence is going to be as difficult as other relatively indirect measurements of information technology impact. Survey respondents almost always report that applied AI boosted revenue or sales, while reducing costs. 

Eventually, when there is enough deployment to study, we might find that, in some cases, AI has not measurably affected earnings, revenue or profits, at least in some cases. In at least some cases, we might even find that those metrics have gotten worse.

The reason is that the actual business impact of new information technology often is hard to assess, even if people think it is helping. When asked, managers almost always say they think AI has helped reduce costs and boost outcomes.

source: McKinsey 

Of course, those opinions often cannot be precisely verified. Even when cost decreases or revenue increases occur, there always are other independent variables in operation. For that reason, correlation is not necessarily causation. 

In fact, the impact of new information technology always has been difficult to measure--and sometimes even detect--over the last 50 years. This productivity paradox has been seen in IT since the 1970s, as global productivity growth has slowed, despite an increasing application of technology in the economy overall, starting especially in the 1980s. 

 

Basically, the paradox is that the official statistics have not borne out the productivity improvements expected from new technology.

 

Before investment in IT became widespread, the expected return on investment in terms of productivity was three percent to four percent, in line with what was seen in mechanization and automation of the farm and factory sectors.

When IT was applied over two decades from 1970 to 1990, the normal return on investment was only one percent. Also, the Solow productivity paradox suggests that applied technology can boost--or lower--productivity. Though perhaps shocking, it appears that technology adoption productivity impact can be negative.  

This productivity paradox is not new. Information technology investments did not measurably help improve white collar job productivity for decades. In fact, it can be argued that researchers have failed to measure any improvement in productivity. So some might argue nearly all the investment has been wasted.

Some now argue there is a lag between the massive introduction of new information technology and measurable productivity results, and that this lag might conceivably take a decade or two decades to emerge.

We might expect similar degrees of unclarity as artificial intelligence is applied in heavy doses. 

source: McKinsey 

Output and value added are the traditional concerns, but it is hard to estimate the actual incremental impact of new information technology. 

It is even harder in any industry where most of the output is “a service” that is hard to measure in a traditional output per unit of input way. Some say “value” and “impact” also matter, but those are squishy outcomes similarly hard to quantify. 

Services are, almost by definition, intangible. It often is nearly impossible to measure “quality” in relation to “price” in advance of purchase. Think about hiring any realtor, lawyer or consultant: “quality” cannot be measured until the actual service is consumed. 

And even then, especially for any infrequently-used service, there is no way to directly compare performance or value compared to other alternatives. 

“Productivity is lower in services because they tend to be less standardized than goods and some of them have to be delivered in person,” researchers at the Organization for Economic Cooperation and Development have said. 

That services often are heterogeneous and ambiguous, requiring interaction between people, is a good way of characterizing the problem of measurement. 

The ability to standardize is often a precondition for applying IT to business processes. And some services must be delivered--or typically are delivered--”in person.” That makes scale efficiencies challenging. 

Services often are not fungible in the same way that physical objects are. 

To complicate matters, many services used today are supplied at no direct cost to the end user. While we might try to quantify productivity at the supplier level, there is not a direct financial measure related to end user consumption, as that is “free.”

For public organizations, the challenges are equally great. No single agency can claim credit for producing health, education, national defense, justice or environmental protection outcomes, for example. Those outcomes depend on many things outside the control of any single agency, or group of agencies. 

So we often resort to counting activities, occurrences or events, as the ultimate outcomes cannot be quantified. The issue, of course, is that knowing “how many” is not the same thing as “how good” or “how valuable?”

Knowledge work poses additional issues. Desired outcomes have even less routine content, higher capital intensity and higher “research and development” intensity.

Does Creativity Suffer Because of Enforced Remote Work?

It remains unclear how well productivity, collaboration or creativity have held up during the enforced “work from home” policies. Knowledge workers who largely work alone likely have fared the best. Work outputs based on collaboration and teamwork arguably have suffered the most. 

source: Lucidspark 

It is possible that up to 60 percent of remote workers who had not been used to doing so experienced a producitvity drop, at least as they would define it. Up to 40 percent believe the at-home work made them more productive, though again this is based on self reports.

source: Lucidspark 

The point--assuming the self reports are accurate--is that enforced remote work might harm productivity, collaboration and creativity if it remains the only option for office and knowledge workers. The consensus is that hybrid approaches will eliminate some of that impact.

But it remains unclear how productivity, creativity and collaboration will hold up, depending on how the hybrid work pattern unfolds.