U.K., U.S. Consumers Like Mobile Service More than Fixed Internet, Video or Voice

U.K. consumer complaints suggest that, overall, people are much happier with mobile service than they are with fixed network service.

U.K. consumers are roughly twice as unhappy with fixed network service disruptions than they are unhappy with mobile service disruptions.

They are nearly that unhappy with fixed network service quality, compared to mobile service quality.

Customer satisfaction trends are similar in the U.S. market, where satisfaction with Internet access and video entertainment service (and fixed voice service) is lower than satisfaction with mobile service.

source: ACSI

source: ACSI

source: ACSI

source: Ofcom