Tuesday, September 8, 2015

Call Drops a Problem, But Billing and Broadband Seem to be Bigger Issues in India

About 6.5 percent of consumer complaints filed with the National Consumer Helpline in India in July and August of 2015 suggest call drop and network issues are problems for users of India mobile services.

But complaints about slow or “not working” Internet access represented an even bigger source of complaints. And billing issues were commonly reported irritations as well.


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Why 99.999 Percent Availability is Not Possible Anymore

Our user experience of applications, devices and networks is far from the “five nines” standards (99.999 percent availability ) telcos used ...