Earlier, Verizon Wireless also ended its "New Every Two" program, which offered customers a credit of $30 to $100 towards a new phone. So will those carriers suffer customer churn? IDC doesn't think so.
Monday, January 31, 2011
Who wins and who loses when carriers tweak loyalty programs
Sprint announced it will change its Premier loyalty program starting April 1, 2011. In the past, loyal customers of ten years or more, or customers who paid at least $69.99 on an individual plan or $99.99 on a family plan each month were offered the ability to upgrade their handsets every 12 months, as well as other benefits and discounts.
Gary Kim was cited as a global "Power Mobile Influencer" by Forbes, ranked second in the world for coverage of the mobile business, and as a "top 10" telecom analyst. He is a member of Mensa, the international organization for people with IQs in the top two percent.
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