Weak Economy, Not Cord-Cutting, Drives US Pay-TV Subscriber Decline by 167,000 in the Second Quarter

The number of U.S. households buying multichannel video entertainment services fell in the second quarter for the first time (down 167,000 subscribers across all platforms). What remains unclear is whether the unusual decline is just an anomoly, or the beginning of a pattern. And even if some sort of pattern develops, does it portend some change in demand for the product, or simply financial stress which is causing consumers to temporarily suspend their purchases?

Though nobody can be sure, analysts at In-Stat argue that the decline is caused by the poor economy.

"There are several reasons behind the quarterly subscriber loss," says Mike Paxton, Principal Analyst. "While growing availability of over-the-top Internet video is spurring talk of mass 'cord-cutting,' this decline is not about cancelling pay TV in favor of Internet video."

"The main driver of these subscriber declines is the struggling U.S. economy and high unemployment," Paxton argues. If that is the case, some forecasters might ultimately project a return to growth. If high unemployment is causing the defections, a return to normal levels of employment should bring customers back.

There are a couple of issues, though. If forecasts of a return to "normal" employment (defined as pre-2008 levels) are correct, we might not see a full restoration of underlying job conditions until 2012 or later. That will mean a period of some years until anybody can really assess what is happening.

The other issue is that the attractiveness of alternatives will increase over time, though most observers probably do not believe alternate channels will make sense for another three to five years.

The point is that we might be in for a few, or several years where subscriber growth in the multichannel video business will be quite constrained, then face a period where demand might well be shaped by adoption of alternatives.

Either way, it now appears that multichannel video entertainment is at the point fixed-voice services reached in 2000 or 2001, depending on which data source one wishes to use: namely a historic high-water mark. After 2001, all data suggests, the number of fixed-line voice subscribers has steadily fallen.

Whether we have reached such a clear turning point for video is not yet clear, and will be difficult to assess because overall economic conditions will keep pressure on the business for a few to several years. The other unknown is the suitability of alternate consumption modes.

Weak Economy, Not Cord-Cutting, Drives US Pay-TV Subscriber Decline by 167,000 in the Second Quarter of 2010, Says In-Stat:

Apple, as Usual, Provides the Exception to the "Openness" Rule

There is little question but that the "Internet" is not as "open" as it used to be, with countries putting up the equivalent of firewalls, with the growth of opt-in communities and use of mobile and other apps that are not actually "open" in the old sense of the term.

Whether the end user value obtained from the variety of different Web experiences is better or worse is a matter of interpretation. Apple has been a salient exception to the "open" trend. But Apple's achievements also illustrate the fact that "closed" approaches to user experience sometimes are embraced by end users.

Power Users Prefer "Customization," Others Prefer "Personalization" of News

There is a difference between "power users" and "typical" users when it comes to the ability to tailor news to their own interests. Power users want the ability to active shape and control delivered news items, while typical users want the software to do that for them, without requiring effort on the user's part.


There is a major push toward customization in the marketplace because designers assume that more customization is better, but our research shows that only some users prefer customization," said S. Shyam Sundar, distinguished professor of communications, whose research with Sampada S. Marathe of the Media Effects Laboratory in the University's College of Communications appears in the July issue of "Human Communication Research."

For purposes of the study, researchers defined "customization" as a more proactive, highly user-driven practice, and "personalization" as having the system tailor content for users without active user input.

In the first study, the researchers discovered that power users -- those having higher levels of comfort with technology and interest in controlling their experiences -- found their visits to an online news site more enjoyable when they could customize the search process by defining search parameters or making changes to a website's settings themselves.

Conversely, "non-power users" -- those less comfortable with technology -- enjoyed personalized experiences the most. Under those parameters, the site shaped the news it provided without any overt control by the users themselves. It offered news based on user behaviors while browsing and searching during a previous visit.

"Power users like to control their information universe," Sundar said. "So they like news when they customize it themselves. But regular or ordinary users of the Internet like it better when the system configures the news for them.

The follow-up study indicated that power users might prefer customization out of a concern for their privacy. As part of that second study, users were notified that the news site they visited either "may use" or "will not use" their browsing information to provide services they requested. This subtle difference in notification resulted in dramatic changes in user behaviors.

Specifically, in the high privacy environment, power users were more willing to cede control and have information tailored for them because they trusted the site and appreciated the convenience. In a lower privacy setting, those same users wanted more control.

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Most Users Don't Like Ads, but iPad Owners are More Receptive

A new study by Nielsen suggests iPad users, who tend to skew younger and male, are the most receptive to advertising, compared to other smartphone users. Keep in mind the findings are relative. By inference, 65 percent of iPad owners do not enjoy ads on their iPads. Some 82 percent of iPhone users do not enjoy ads, while 83 percent of all connected device owners do not like ads.

10 'Innovation Principles' for success in a disrupted telco marketplace

Taking care of a firm's biggest-spending, most-profitable customers is a rational strategy for virtually any company in any industry, and the telecom business is no exception.

But there's a downside to success. When a business model works well, there is resistance to change, and sometimes change is needed.

Analysts at Telco 2.0 point out that one way to jumpstart innovation is to focus on "unattractive" customers. By that they mean a focus on why some customers or segments have proven difficult to serve at reasonable margins, or which have not so far generated enough gross revenue.

That will not be an instinctive reaction, as competitors typically will have incentives to launch attacks at a firm's best customers, leading an incumbent to focus even more attention on the "best" customers.

On the other hand, attackers also have incentives to attack those customer segments that are not well served by incumbents. Short-haul or discount airlines have proven troublesome for incumbent airlines, for example.

The point, say analysts at Telco 2.0, is to seriously examine why a particular customer segment cannot be served at a reasonable profit, and retool the delivery system so a reasonable profit can be made.

10 'Innovation Principles' for success in a disrupted (Telco) marketplace

Waxman Net Neutrality Bill Goes Nowhere

Rep. Henry Waxman (D-Calif.) now says his net neutrality bill is effectively dead after Rep. Joe Barton (R-Tex.) declined to support the legislation, the Washington Post reports.

The draft also would have prohibited the FCC from imposing regulations on broadband Internet access service or any component of the service under Title II of the Communications Act, except when a broadband Internet access provider prefers to do so.



The rules would have applied to all consumer broadband connections, wired and wireless.

The short draft basically codified the existing "Internet freedoms" rules the FCC has bee using, without apparently adding language that prohibits application of quality-of-service features to consumer broadband access.

The rules would prohibit service providers from blocking lawful content, applications, or services, or prohibit the use of non-harmful devices, subject to reasonable network management. Service providers do not object to those rules.

The draft language also would have allowed reasonable network management practices, specifically saying that such practices  "shall not be construed to be unjustly or unreasonably discriminatory."

The draft language did not elaborate on whether enhanced services or other quality of service features are permissible. The language focused on "minimum" standards of behavior, but did  not specifically address whether consumers have the right to buy services that offer expedited or quality-assured delivery.

Video Cord Cutting Threat is Overblown, Analyst Says

Some have noted a recent upsurge in investor interest in online video services, while others note a potential valuations bubble developing. You probably have to count BTIG analyst Richard Greenfield in the skeptical camp.

"The concept of being a so-called 'cord-cutter' sounds cool (leveraging technology) and,or,rebellious (fighting the entrenched multichannel video system)," BTIG analyst Richard Greenfield says. "But cool and rebellious do not necessarily translate into action."

While we are concerned about the long-term potential of "over-the-top" video, it is not a major threat to the cable and satellite industries over the next three to five years, he argues.

"Rather than blame the obvious headwinds, including a U.S. economy with housing going nowhere fast, high unemployment and consumer discretionary income falling, investors seem to have convinced themselves that concerned video cord cutting is becoming a real threat to the multichannel video entertainment industry.

At a high level, just about everybody would say the pressure is growing. Where observers disagree is about the immediate prospects. Greenfield says a survey of 1,300 consumers suggests the threat is overblown, at the moment.

Of the 1,200-plus subjects that subscribed to multichannel TV service, 37 percent say they have considered dropping their cable, satellite or telecom video service.

But when the 434 potential "cord-cutters" were asked if they would actually drop their subscriptions if it meant losing live sports events, missing out on live reality TV results shows and missing some of their favorite programming entirely (such as "True Blood" or "Weeds"), only 96 people (less than eight percent) would still consider dropping their service.

That would be in keeping with recent data on video churn, which suggests behavior at the one percent or two percent a year level.

But adjusting for the young-skewing, Web savvy survey panel, he concluded that "actual cord cutting risk is well below five percent.

Such surveys do not account for the reluctance of content owners to mess up their own revenue streams by making valuable content available in ways that damage current revenue streams. People might like the idea of buying and watching only what they want. But content owners are not going to allow that.

The desire to "cut the cord" might be there, but people will not be able to act on the impulse and still see what they want.

But some attitudes and values uiiWhat does a cord cutter look like? They are younger, watch less TV and are less likely to get HBO or Showtime, according to Greenfield.

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