Tuesday, October 1, 2019

U.K. Connectivity Service Providers Score Poortly for Customer Service

Telecom service providers tend to score among the worst U.S. industries for customer satisfaction. Apparently, things are similar in the United Kingdom.  U.K. consumer product reviewer Which? Found that three of the five firms ranked worst for customer service in 2019 are connectivity service providers.

Mobile provider 02 did rank in the top half, however. 


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