Not every organization can rely on newer unified communications tools such as Slack or Microsoft Teams, especially organizations that are loosely-coupled and require frequent and essential communications across national boundaries and firms.
In such instances, as odd as it might seem, whatever platforms are used for internal communications, external communications might have to default to the lowest common denominator, as participants cannot be sure every contact uses a particular framework.
Other entities might not be able to rely as much as “chat” and “messaging” as there are legal requirements about archiving communications.
Organizations that have extensive, routine and mission-critical communication needs across national boundaries might have to rely on email as the lowest common denominator message format, especially when the communications are heavily inter-domain or inter-firm.
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