Technology forecasts can be notoriously incorred, but on timing and adoption. Consider video calling, something that consumers do fairly regularly now.
Despite the many predictions about video calling, that use case was not a mass market and routine use case until recently, when the Covid pandemic forced people to start using it.
AT&T, for example, demonstrated Picturephone at the 1964 World’s Fair, but adoption never happened.
Not until the Covid pandemic forced people to work from home and students to learn from home was there mass adoption of video calling services such as Zoom.
A recent survey of user behavior in 2021, however, shows that video calling follows only instant messaging and voice calling as an activity on a mobile phone.
source: GSMA Intelligence
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