Telcos are in the middle of industry organizations that have set up generative AI teams with budgets. And telcos are fairly close to the all-industry average, in that regard. The point is that, on many measures, telcos are not “industry leaders” when it comes to some forms of innovation, but are not laggards, either.
AI already is in widespread use across many industries. Common uses already include:
Customer service: AI chatbots are now widely used to answer customer questions and resolve issues. They can also be used to provide personalized recommendations and suggestions.
Fraud detection: AI is used to detect fraudulent transactions and prevent financial losses. This is done by analyzing large amounts of data to identify patterns that are indicative of fraud.
Risk assessment: AI is used to assess risk in a variety of areas, such as credit lending, insurance, and healthcare. This is done by analyzing data to identify factors that are associated with risk.
Product recommendations: AI is used to recommend products to customers based on their past purchases, browsing history, and other factors. This can help businesses increase sales and improve customer satisfaction.
Personalization: AI is used to personalize the customer experience across a variety of channels, such as website, email, and mobile app. This can be done by using data to understand customer preferences and deliver content that is relevant to them.
Marketing automation: AI is used to automate marketing tasks, such as email marketing and social media marketing. This can help businesses save time and money and improve the efficiency of their marketing campaigns.
Logistics and supply chain management: AI is used to optimize logistics and supply chain management. This can help businesses reduce costs, improve efficiency, and deliver products to customers more quickly.
Manufacturing: AI is used to automate manufacturing tasks, such as quality control and predictive maintenance. This can help businesses improve efficiency and productivity.
Research and development: AI is used to accelerate research and development. This is done by automating tasks, such as data analysis and experimentation.
And though connectivity networks routinely are referred to as "capital intensive", telco networks are in the middle of industries in terms of debt usage, compared to equity, earnings, revenue or cash flow. .
Similarly, the connectivity business is neither the “worst” nor the “best” industry where it comes to revenue growth or profitability.
But connectivity is among the “best” industries where it comes to the effective use of capital, using either the return on capital employed (ROCE) or return on invested capital (ROIC) methods.
Perhaps being “in the middle of the pack” on many measures is not the “best” position. But neither is it the “worst.”
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