Showing posts sorted by date for query GPT. Sort by relevance Show all posts
Showing posts sorted by date for query GPT. Sort by relevance Show all posts

Saturday, September 14, 2024

Can AI Improve Mobile Account Churn Detection and Enable Better Retention Efforts?

The high-performance server market illustrates an important principle in the computing markets, which is that a sufficiently-important function or appliance with high price tags creates incentives for a few big end users to shift some procurement to “do it yourself” alternatives. 


In high-performance server markets, for example, a few big end users might already have about 20 percent share. In 2023, for example, the U.S. commercial value of such products was about $53 billion annually, if we included the value of the DIY production as well as commercial sales. 


Supplier

Share (%)

Dell

25-30

HP Enterprise

20-25

Lenovo

10-15

Supermicro

5-10

Other Vendors ( IBM, Fujitsu)

15-20

DIY Solutions


Meta

5-7

Google

5-7

Other Major End Users (Amazon, Microsoft)

10-15


In the AI chip business, possibly 15 percent to 20 percent of total market share is held by DIY suppliers including Meta, Google, Amazon and Microsoft, for example. 


Supplier

Market Share (%)

NVIDIA

50-60

Intel

10-15

AMD

10-15

Google (TPU)

5-10

Other Traditional Vendors (e.g., Qualcomm, MediaTek)

5-10

DIY Solutions


Meta

5-7

Google

5-7

Other Major End Users (e.g., Amazon, Microsoft)

5-10


One might note the same trend in the area of generative AI models, where a few “end users” also are suppliers of models. 


Supplier

Share (%)

OpenAI (GPT-4, GPT-3.5)

30-35

Google (PaLM 2, LaMDA)

20-25

Meta (LLaMA)

10-15

Other Major Vendors (e.g., Anthropic, Cohere)

10-15

DIY Solutions


Meta

5-7

Google

5-7

Other Major End Users (e.g., Amazon, Microsoft)

5-10

Wednesday, September 11, 2024

Generative AI is Mostly Enhancement, Not Disruption, in Most Instances

It is a reasonable enough assumption that an AI-enhanced Alexa will represent an incremental enhancement rather than a disruptive change, at least at first.  And perhaps the same might be said for AI-enhanced search, social media, advertising, e-commerce customer service or virtually any other process that underlines a business model. 


In most cases, generative artificial intelligence will be used to upgrade or enhance existing apps and use cases. 


Perhaps of more interest are ways GenAI might be used to support entirely new use cases, such as AI-driven or automated art generators, music composers, and story writers. Of course, some might argue that AI-generated art is an extension of existing computer-generated graphics functions.


Generative AI might also be used to accelerate and automate drug discovery by generating new molecular structures and predicting their properties.


GenAI also can be used to generate realistic gaming environments, characters, and storylines.


So far, there is not widespread agreement on whether GenAI can be a platform for entirely-new use cases with new business models. 


A related question is whether third-party models or in-house models will drive such developments. 


Many use cases already are being built on third-party models. Siri using a platform provided by Anthropic’s Claude provides an example. The use of third-party platforms rather than in-house models is a choice most firms likely will be making, and for reasons similar to their use of any important technology. 


Core firm competence almost never lies in the area of operating system, computing appliance or platform development. Also, time-to-market concerns plus performance make “build your own” approaches either too time-consuming or too expensive or both. 


Most firms have no interest in building their own chips, operating systems, core apps, computing hardware, networks or AI models. But lots of firms might have interest in customizing existing third party models for a particular industry business process. 


Firm

Model Licensed

Use Case or Application

Apple

OpenAI's GPT-3

Siri Enhancements, Text Analysis

Amazon

Anthropic's Claude

Customer Service, Product Recommendations

Microsoft

OpenAI's GPT-3

Bing Chat, Office Suite Enhancements

Meta

Llama 2 (open-source)

Research, Product Development

Salesforce

OpenAI's GPT-3

Customer Relationship Management, Salesforce Einstein

Snapchat

OpenAI's GPT-3

AI-powered Lenses, Chatbot Features

Spotify

OpenAI's GPT-3

Music Recommendations, Podcast Summaries

Tuesday, September 10, 2024

Mobile Generative AI Will Be a Huge Driver of Usage

Eventually, the leading generative artificial intelligence apps used by consumers will winnow down from hundreds to a few, though many platforms will likely find niche uses in some industries, market segments, job functions and use cases.


One important difference could arise in the mobile domain, compared to larger-screen use cases, and the reason is simply the huge amount of interactive app usage that now happens on mobile devices, compared to all other screens. 


User Type

Mobile Devices

PCs

Consumers

5-6 hours/day

2-3 hours/day

Business Professionals

3-4 hours/day

5-6 hours/day


Perhaps more important is the amount of data consumed on mobile platforms. While it might be difficult to directly correlate “value” with “data volume,” data consumption is connected with usage volume. Generally speaking, the volume of consumer data used on mobile devices is twice as much as on PCs, for example. 


User Type

Mobile Devices

PCs

Consumers

10-20 GB/month

5-10 GB/month

Business Professionals

20-30 GB/month

10-20 GB/month


That usage is then correlated with the volume of advertising spending on mobile and PC platforms. 


Among the big shifts in U.S. advertising spending in the internet era is not simply the growth of share taken by digital media, but also the share taken by mobile venues, which already are as much as 65 percent of all digital media advertising. 


Venue

Spending 

(Billions USD)

Market Share (%)

Digital

233.4

56.7

Television

73.7

17.9

Radio

21.9

5.3

Out-of-Home

19.5

4.7

Print

15.6

3.8

Other

12.7

3.1


source: Statista, Seeking Alpha 


That suggests a huge opportunity for generative AI  use cases on mobiles, as well, assuming that GenAI winds up being a core functionality of most highly-used consumer-facing apps. 

source: Andreessen Horowitz 


source: Andreessen Horowitz 


And to the extent that the costs of GenAI usage for app and experience providers matters, open source models should, over time, increase their share of the market. Already, in mid-2024, enterprise user /.,mnbvcz+net promoter scores for open source GenAI models have rapidly approached those of proprietary models. 

source: Andreessen Horowitz 


As always for new markets, early market share often is not predictive of developed or mature market leadership. Eventual leaders often are not among the early leaders. Also, definitions of “active” users might vary. Some might include users who have accessed a model only once; others will have varying levels of persistent usage that are minimums for the purpose of defining active users. 


Model

Estimated Active Users

OpenAI (GPT-4, GPT-3.5)

100+ million

Google (LaMDA, PaLM, Gemini))

50+ million

Meta (LLaMA)

30+ million

Microsoft (Azure OpenAI Service)

20+ million

Stability AI (Stable Diffusion)

10+ million

Midjourney

10+ million


The term "active user" can include:

  • Frequency of Use: How often a user interacts with the AI model. This could be measured by the number of prompts or requests submitted within a specific timeframe (e.g., daily, weekly, monthly).

  • Duration of Use: The amount of time a user spends interacting with the AI model during a session or over a period.

  • Type of Interaction: The nature of the user's interactions, such as text prompts, image generation requests, or code completion.

  • Conversion Rate: The percentage of users who take a desired action, such as creating an account, subscribing to a premium service, or sharing content.

  • Engagement Metrics: Measures of user engagement, such as click-through rates, time spent on the platform, and social sharing.


For OpenAI, “active users” are typically defined as those who have interacted with the model within a specific timeframe, such as the past month or year.


Google's definition of "active user" considers frequency of use and engagement metrics. Meta's definition of "active user" might be similar to its definitions for other products, focusing on user engagement and interaction.


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