Telcommuting Downside

Telecommuting may boost morale for telecommuters, but it can have the opposite effect on those left behind in the office, according to Professor Timothy Golden, a management professor at Rensselaer Polytechnic Institute.

"Those who do not telecommute are more likely to be dissatisfied with their job and leave the company, says Golden. Golden's research suggests that their co-workers tend to find the workplace less enjoyable, have fewer emotional ties to co-workers and generally feel less obligated to the organization.

About 37 percent of U.S.-based and international companies now offer flexible work arrangements, with the number of those programs growing at a rate of 11 percent per year, according to the Society of Human Resource Management.

With a greater prevalence of telecommuters in a work unit, he said, non-telecommuters find it less personally fulfilling to do their work.

Greater face-to-face contact between co-workers when all employees are in the office and granting greater job autonomy can help, Golden argues.

He studied a sample of 240 professional employees from a medium-sized company.

Consumer Electronics Trumps Other Retail Sales

It doesn't appear to have been a good Christmas selling season, as this graphic by the Wall Street Journal illustrates.

But Best Buy says its December sales were up 1.5 percent over last year, compared to an increase of about seven percent in the 2006 over 2005 comparison. The company says the slower growth rate is due where the post-Thanksgiving week data was recorded. This year, that key week fell into the November numbers, instead of in the December reporting period.

Best Buy affirmed its 2008 guidance, suggested the company really did have stronger sales than it might appear. The contrast in sales might point to the increasing importance of consumer electronics as a component of discretionary spending.

That would accord with increasing broadband and mobile penetration, plus continuing interest in high-definition and flat screen TV displays, gaming, digital audio and even personal computers.

Over the past decade, for example, the percentage of disposable income now going to communications and electronic entertainment goods has been rising in virtually all North American, Far Eastern and European regions.

iGoogle for Mobiles Now Live

If you are the sort of user who uses iGoogle, and you put Real Simple Syndication feeds on the iGoogle page, this is helpful. Also, Google has authored a number of its other applications, including Docs and Spreadsheets, the RSS reader, Picassa, Gmail, Google News and even the basic search function in ways that are compatible with a mobile screen. Very nice.

Business Phone Systems: Still Lots of TDM

After dipping one percent in the previous quarter, enterprise telephony equipment manufacturers saw an 11 percent jump in worldwide sales in the third quarter of 2007 to reach $2.6 billion, according to Infonetics Research. But IP-based phone systems did not get all the growth. In fact, Infonetics researchers say the rate of growth in the legacy time division multiplex segment actually outpaced that of the IP PBX segment.


In fact, hybrid PBX systems account for 64 percent of all PBX and key system line shipments worldwide. Pure IP lines account for 18 percent of shipments while TDM lines represent 17 percent of total.

It looks like lots of buyers still are hedging their bets or have reasons to support TDM systems even as they migrate to IP.

Mobile VoIP Proliferates

One wonders how long mobile carriers will wait before launching their own lower-cost global calling plans. At some point they will. The only issue is how much market share they are willing to tolerate losing to VoIP providers before they counterattack. Raketu is the latest contestant in the business calling space, by virtue of its compatibility with RIM BlackBerry devices.

What is emerging now is the IP equivalent of "over the top long distance" calling plans that used to be prevalent in the U.S. market. Under such plans, created in large part for reasons of regulatory compliance, users selected one provider for local calling and then another provider for long distance. At one point, one could not select one's local voice carrier for that purpose.

So you see the business effect: a regulatory framework creates an entire "long distance calling" business. It lasts for a while, as competition knocks prices way down. Then, at some point, regulators decide markets are competitive enough to allow the local phone companies back into long distance.

And then the independent long distance industry collapses.

VoIP over mobile, indeed VoIP itself, is headed for such a day of reckoning, at least for that portion of its use as a substitute for landline or wireless calling. Nobody knows when the day will come. It might come carrier by carrier. But at some point, mobile and wired service providers are going to reach a point where it makes sense to offer much-lower global calling from their existing services and devices.

That isn't to say independents will not gain share and build businesses in the short term. Nor is it to say VoIP features embedded into other experiences are likewise susceptible to telco repositioning and pricing. It is to say that past telco responses to regulatory and technologiccal change offer some obvious clues about what they will do in the future.

As scale players, they tend to ignore new threats and markets until some critical mass or clear strategic interest emerges. Then they move, and fairly quickly. They'll do so again.

Raketu Launches VoIP over BlackBerry

Raketu has launched a new peer-to-peer VoIP application designed to run on Research in Motion Blackberries. The app furthermore is intended to be used by enterprise, small and mid-sized business users.

Raketu does not require a client download and is accessed from the BlackBerry's Web browser at www.BlackBerry.raketu.com.

The application obviously will make most sense for business users who need to send and receive text messages from international locations, as well as users who need voice communications in a global context.

FiOS Best, Says Consumer Reports

The February issue of Consumer Reports features a survey of broadband access providers, and names the Verizon FiOS service, best for reliability and performance for its Internet, television, and telephone services.

Better cable companies include Cox, Bright House and Wow, the survey indicates.

For Internet service offered through a cable company, Wow, Cincinnati Bell and Bright House also did well in the survey. Verizon's DSL Internet service was rated "average" for value, reliability and support, but scores for performance were lagging, according to Consumer Reports.