So That's Why Internet Access Vaporized Yesterday

Workaround to Sudden Loss of Internet Access Problem

Date Published : 8 July 2008

Date Last Revised : 9 July 2008

Overview : Microsoft Update KB951748 is known to cause loss of internet access for ZoneAlarm users on Windows XP/2000. Windows Vista users are not affected.

Impact : Sudden loss of internet access

Platforms Affected : ZoneAlarm Free, ZoneAlarm Pro, ZoneAlarm AntiVirus, ZoneAlarm Anti-Spyware, and ZoneAlarm Security Suite

Where in Media Ecosystem does Google Sit?

There's absolutely no doubt that tier one communications service provider executives "fear" Google more than they fear competition from cable operators. For the most part, the concern is that Google (and other Web contestants) have the ability to "suck the air out of the room" as far as creating value for end users that translates into revenue and creates business models.

Nor is there much doubt that communications and media are ceasing to be two distinct businesses, already overlapping and in some cases destined to merge. Add in consumer electronics and you have a volatile and unstable business environment.

Volatile in many ways because traditional industry and segment boundaries are being erased. There's little argument to be made that Google is part of the media ecosystem, for example.

The tough part is figuring out the extent to which Google itself has become media. It's a hard question to answer because Google now has operations in the ad placement business (Web, newspapers, radio), which makes it part of the classic "ad agency" business, owns YouTube, which makes it part of the video business, and blog hosting, which makes it a distribution channel, akin to a magazine, radio or TV station or programing network.

If the definition of "media" is content supported in whole or part by advertising, then search now is "media." Where Google has stretched our notions is that it is a "non-traditional" form of media and also is part of the "advertising agency" business: it creates media and also places the ads.

That's the broader problem service providers grapple with as well. It is hard to see how far network-based businesses can move in the direction of becoming media. It is hard to foretell how much "over the top" distribution will displace any existing distribution method and business model. And it is hard to estimate how network services providers will be able to create new revenue out of relationships with Web-based services and applications.

The monetization issues Google is having with YouTube, and the relatively small sums it now generates in the newspaper and radio ad placement business, mirror the steps network service providers also are taking to capture space in adjacent markets such as video distribution.

This is more like a 10-year process than a five-year process, one suspects. And though advertising today represents a relatively small proportion of cable operator revenues, at about four percent of total revenue.

You might wonder why cable operators now are spending so much time on targeted advertising efforts, then. The thinking is that global ad spending is going to keep shifting, towards the Internet and mobile formats. Of the current $510 billion spent on advertising, there is general consensus that newspaper share, 15.9 percent or about $132 billion, is highly vulnerable, as share has been shrinking for more than a couple of decades. The other big bucket of spending is television, which gets 37.6 percent of all ad spending, or about $192 billion.

Cable operators now are thinking they can grow a new ad format by taking share from newspaper and other TV media. As TV and newspapers between them represent $324 billion, or 64 percent of all advertising, you can see the attraction.

To the extent that network service providers more familiar with voice and data also are in the entertainment video game, and also have the same targeting opportunities as cable operators do, it is fairly easy to predict growth in targeted ad capabilities at some point.

Google is media. So, ultimately are telcos, in their roles as video and Internet service providers. the only issue is how much in that direction telcos will move.

Madison River, Comcast

So what does "Madison River" have in common with "Comcast"? Both might wind up being examples of Internet service providers formally punished for blocking Internet traffic.

There are reports Federal Communications Commission Chairman Kevin Martin will recommend that Comcast be fined for previous traffic-shaping practices that delayed peer-to-peer traffic. The vote is scheduled for Aug. 1, 2008.

87% U.K. Multi-Channel Video Penetration

Multi-channel video entertainment service penetration in the U.K. hit 87.2 percent in March 2008, Ofcom, the U.K. communications regulator, reports. To the extent there are differences between the U.S. and U.K. markets, it is the greater market share held by satellite services in the U.K. market, compared to the U.S., where cable is a more-important factor.

RCN Will Boost Access to 50 Mbps

RCN Corp. plans to boost its consumer cable modem service up to 50 Mbps "by the end of next year," Jeff Baumgartner, Cable Digital News editor says. RCN CEO Peter Aquino promises RCN will remain competitive with Verizon, Time Warner or any other contestant in its markets.

Midband Ethernet to Grow 120% through 2011

Infonetics says worldwide Ethernet service revenue sequentially grew 33 percent to $12.5 billion in 2007, and IP MPLS VPN service revenue grew 20 percent to $13 billion.

Service revenue for mid-band Ethernet, which includes the 1-10 Mbps and 10 Mbps to 50 Mbps speed bands, will jump 120 percent from 2007 to 2011, Infonetics predicts.

Hazards of Connected Life

One of the hazards of modern life is the stability of one's broadband access infrastructure. Circuits and services go down, from time to time. For some of us, that means acting as our own personal system integrators, creating fail-safe mechanisms.

As sometimes happens, my Covad T1 line died yesterday morning, an apparent software corruption to my Windows operating system caused one of my PCs to crash, necessitating restoring the machine to an earlier software load, and requiring me now to ignore all messages to install the latest upgrade to the operating system.

Today the cable connection was fluttering in and out of service. So while the T1 was down and the primary PC inoperable, I reverted to the backup PC and the backup broadband connection (Verizon 3G).

Comcast got the connection restored without me having to call in a trouble ticket and Covad's tech support has been superb, as usual. One never wants to have a service go down, and this isn't the first time the T1 has died. What matters is how fast service gets restored, and how attentive tech support is. On that score, Covad continues to rank as the single best service provider I've ever had.

Experiencing problems isn't unusual these days. Having a service provider respond promptly, expeditiously and with great courtesy is the key. Well, that and making sure you have a way to keep working while things get sorted out.

Update: the technician was unable to get the third Cisco router to work, so we are switching to a Netopia router instead. He says he isn't sure what the issue is, but the Netopia works, and the Cisco box does not.