"Why Go To the Office?" is a New Question for Many Business Leaders

A key takeaway from a Microsoft-sponsored study of global work patterns suggests a new challenge:  Leaders must establish the why, when, and how of the office,” says Microsoft. “This means defining the purpose of in-person collaboration, creating team agreements on when to come together in person, defining hybrid meeting etiquette, and rethinking how space can play a supporting role.”

source: Microsoft 

That’s different from pre-pandemic work modes where “going to work” was simply accepted as the way work gets done. 

Social capital also is an issue. Social capital refers to network of personal relationships within an organization or external to it that are helpful in achieving organization objectives. Social capital matters because it includes the shared sense of goals and belonging; culture and values that participants share. 

The point is that social capital helps organizations achieve their goals by increasing trust and willingness to help others; reducing organizational friction. As with friendships, social capital has to be built and cultivated. 

One aspect of enforced remote work such as we have experienced during the Covid pandemic is the inability to create new social capital as easily. We are, in a real sense, working off of social capital already created. 

And the supposition most of us likely share is that it is much harder to create new social capital when people are not in proximity, interacting face to face and building trust. 

Rebuilding social capital looks different in a hybrid world. With 51 percent of hybrid workers considering a shift to full remote work in the year ahead, companies cannot rely solely on the office to recoup the social capital we’ve lost over the past two years, says Microsoft.

Forty-three percent of leaders say relationship-building is the greatest challenge of having employees work in a hybrid or remote environment.

“We are not the Same People Who Went Home to Work in Early 2020," Microsoft Says

“We are not the same people who went home to work in early 2020,” a new report from Microsoft says. So there could be implications for suppliers in the connectivity and computing industries. 

Most obviously, if Microsoft is right, collaboration “at a distance” will be a permanent reality. That has implications for application usage, bandwidth requirements (volume and location) and the value of “realism” for remote interactions. Business tools able to use artificial reality (and therefore artificial intelligence) to create a more realistic interaction should arrive. 

But much hinges on worker choices about work venues. More than half of presently “remote” workers are considering spending some time in their offices. But more than half of those who presently work partly in the office also are considering shifting to remote work. 

If one assumes there are far more employees presently remote, then the possibility of work venues shifting back to offices is substantial. In that case the “remote computing, apps and connectivity” trends will ameliorate somewhat. 

source: Microsoft 

Business processes will have to be recrafted on the assumption that virtually 100 percent of the workforce will be remote at least some of the time. So “zero trust” security will become common and necessary. 

Facing widespread resistance to “returning to the office full time,” organizations are likely to continue to pursue “hybrid work arrangements” on a permanent basis, which implies a more-distributed communications, computing and applications environment. 

source: Microsoft 

The study of 31,000 people in 31 countries includes data from Microsoft 365 and LinkedIn finds a strong employee resistance to returning to the office full time. If managers are unable to overcome that resistance, all manner of computing and communications patterns will remain more distributed. 

Mobile service providers might find that capacity upgrade requirements in urban areas and along commuting corridors are lessened. Less foot traffic “downtown” will create financial hazards and closures for many small businesses, reducing small business communications and computing demand. 

Bandwidth demand could shift outward to suburban areas, as well, with the potential for a permanent shift of demand from mobile to fixed networks, as workers at home offload to Wi-Fi. 

Overall, cloud-based applications would seem to be in permanently-higher demand as well, if higher amounts of remote work now are a permanent reality. 

How Few Competitors Still Provide Competitive Benefits?

As a practical matter, policy debates about how to sustain competition in the mobility business while also sustaining the supply of services often focuses on whether the number of suppliers should be consolidated from four to three. 

Most of us forget how complicated the early mobile “phone” business was, and how much asset rearrangement produced the current pattern. Consider the changes between 2005 and 2015, alone. 

source: Fierce Wireless 

Over a longer period of time, the asset reshuffling was even more complex. 

source: Deadzones 

In the fixed networks business the dilemma is whether two viable facilities-based contestants can support themselves over the long term, or whether the only choice is a monopoly wholesale provider with retail competition. 

It’s complicated. Some 25 years ago, U.S. policymakers believed that two national mobile operators were providing too little in the way of competitive benefits, leading to the granting of additional spectrum to enable a third national competitor. 

Then market dynamics changed and a four-leader market developed, though a duopoly remained at the top of the market. With the merger of Sprint and T-Mobile, a three-supplier pattern now holds, though support for a fourth national provider (Dish Network) also was part of the deal-making around the merger. 

In the fixed network market, however, just two competitors have provided genuine innovation and competitive benefits for consumers, perhaps assisted in part by the use of different infrastructure solutions. U.S. cable operators found ways to boost internet access speeds faster, and cheaper, than telcos could, leading to an installed base share as high as 70 percent. 

Like the U.S. mobile industry, the fixed networks business was once more fragmented than at present. The AT&T breakup in 1984 resulted in eight large suppliers, AT&T in long distance and manufacturing and seven regional access companies. 

source: Hoot and Hollah 

These days, cable operators have emerged as key competitors for the remaining telcos, both in the fixed networks business and now are emerging as contestants in the mobility segment as well. 

source: The Wall Street Journal 

Where the wholesale, single-network framework has been used, competition has indeed developed as well, though one might argue that facilities-based competition tends to result in higher rates of innovation. 

In the wholesale framework every retailer has access to the same products, purchased wholesale at the same prices. There is some room for differentiation of offers, but not much based on infrastructure features. 

One certainty remains: a capital-intensive business such as “network access” tends to feature just a few providers. Periodic efforts to increase the number of suppliers always seems to result in reconsolidation. 

It remains to be seen how much consolidation can happen while still providing competitive benefits.

One Small Story; Many Big Ones

Our uncle Ralph Ahn was a chronicler of the lives of second-generation Korean Americans in the Los Angeles area. They, in turn, were mostly the children of the first generation that arrived in 1903 to 1905. More than that, Ralph was such a good friend to our mom. 

I cannot actually think of anything "extraordinary" that our second, third, fourth or fifth generations actually "achieved," save to give their children a better life. They will go unnamed, as most Americans will also do. 

What stands out, however, is the extraordinary fortitude it took our grandfathers to leave everything they had known to risk life a hemisphere away. My grandfathers--and those of others in the early community--arrived to work on pineapple and sugar cane plantations in Hawaii or Mexico. 

Grandpa Chung was 15, traveling with his younger brother and no parents. I do not recall that he ever saw his parents again. I don't recall that he worried about his "identity." He had much bigger problems to deal with. 

This is his arrival document.

His story is the story of so many other immigrants to the United States. Their stories--some more similar, some less so--help me think of us as "one." E pluribus unum: out of many, one. 

And that, perhaps, is the story. 

5G Uptake Actually is Not Low: the S Curve Still Holds

It is not hard to find critics citing slow 5G uptake as a problem. It might be more accurate to say 5G adoption is slower in some markets than in others. 

Though we are not yet at peak 4G in every market--4G subscriptions are growing in Latin America, Asia Pacific, CIS, MENA and Sub-Saharan Africa--we likely are past peak 4G in China, Europe and North America, according to GSMA estimates. 

source: GSMA 

Right now, by an old rule of thumb, 5G already has reached the point where consumer adoption has reached and passed a key inflection point. Generally speaking, once any popular consumer technology or product reaches 10 percent of households, the mass market begins to adopt as well. 

source: GSMA 

Consumer uptake in most markets has yet to reach the point where consumer adoption accelerates. So we can expect to see “5G has failed” storylines for some time. Not until consumer take rates approach 10 percent will we see an adoption inflection point for 5G. 

That is the pattern for virtually all successful consumer product innovations. 

source: GSMA 

source: LikeFolio 

Is Edge Computing Really "More Sustainable" Than Remote Cloud Computing?

Edge computing is coming for any number of reasons, including some we do not necessarily and routinely tout, such as support for compute-intensive operations such as artificial reality and other forms of extended reality; real-time process control or any applications that require ultra-low latency. 

Consider power efficiency and footprint. 

“Even with 5G right now, which is a little more power-efficient and has a lot more programmability of the network, from a sustainability point of view, it is impossible to continue transmitting everything to the cloud,” says Stacey Shulman, Intel VP, network and edge computing. 

The actual benefit remains to be verified. Some argue that hyperscale computing facilities and instances are inherently more efficient than small distributed instances. But that only accounts for power consumption per million cycles, and not the full footprint. 

source: Benjamin Davy 

Also, some use cases might require local computing, and the footprint simply must be optimized. The cost of a computing instance or its environmental impact is arguably always secondary to the value of the function: keeping cars from crashing and injuring people, for example, when operating autonomously. 

And different processing tasks consumer different amounts of power.  Still, it has been argued that power consumption does not scale linearly with the volume of computing instances.  

If one considers applications that require the use of artificial intelligence in real time, “here’s a lot of data that can’t go straight to the cloud,” she notes. 

Some analyses already suggest that bandwidth cost savings are a benefit of edge processing. Power footprint might well wind up as among the key benefits of edge computing, Shulman argues. 

Some argue edge computing should be more efficient. But the total impact has to include operating the communications infrastructure, adjust for the types of workloads and utilization of server resources, for example.  

In the past, precisely the opposite argument has been made. AWS has argued that 

remote cloud computing is more efficient, and has a smaller footprint, than “premises” computing at the edge. 

As always with identifying the precise impact of any activity or product, the analysis is complicated and requires many assumptions. 

source: Benjamin Davy 

source: Benjamin Davy

So far, modeling has focused on computing footprint at hyperscale data centers. We do not have enough data, yet, on edge computing instances, except to the extent that we can assume minimum and maximum power consumption for a single physical server or virtualized workloads run on a shared server. 

The full footprint then will hinge on other inputs. Some might also include any substitution effects, where using edge computing reduces the footprint of other activities that are displaced or lessened. 

source: Ericsson 

The point is that we still are not sure how edge computing will wind up, when compared to remote cloud computing,  in terms of carbon and other greenhouse gas footprint.

Uneven Telecom Impact (Still) from Covid

The key metric for Covid-19 infections is debatable. Is it "new cases" or "hospitalizations" or something else? Does it matter which variant is causing most of the new activity? 

source: Google News

Nor is there actually scientific or political consensus on policies to combat the outbreaks. And no less than in any other sector of the global economy, Covid affects connectivity end user demand and supply chains. 

We are not yet done with Covid, it appears. 

source: Global Data