One Bucket for Voice and Broadband

One of the reasons unified communications, unified messaging, unified services, fixed mobile convergence, mashups and other similar concepts are so confusing is partly because there are lots of different ways they can be implemented, and because they highlight different ways software usage and communications are changing.

In some future incarnation, users who pay money for services will be able to invoke various identities and roles when using those services and features, with some sort of analogy to "multiple service, single log in" rather than "single service, single sign-on."

In other words, where today users might have to log in serially to multiple services they want to use, in the future they might be able to log in once, but use different features, devices and network services depending on their "roles" and "identities," while the network itself figures out all the details of authentication and security.

In the nearer term, it might be more common to find that customers buy a service, such as "voice and messaging" or "broadband access," and then be able to use any number of access networks or devices as part of the one service. Think of a single bucket of usage that can be used for "calling," "messaging" or Web surfing, for example.

Instead of buying separate 3G wireless service, digital subscriber line and then Wi-Fi hotspot service, a user might be able to buy "broadband" and use all the various modalities. The same sort of concept might hold for "calling," where mobile, fixed or PC-mediated, TV-mediated, game console or some other format is used.

AT&T is pushing that way, for example. Having a large internal customer base, or "community" if you like, it can leverage assets and relationships in a fairly broad way. All AT&T voice customers, for example, are one huge calling community.

In the meantime, lots of changes on lots of fronts will keep happening, pushing almost inexorably toward a future where features are made available not on a location or device or number level, but at a authenticated user level. Beyond that lies the ability to invoke features based on an identity or role.

Java: 100 Percent Open Source

Sun Microsystems says Java will be made 100 percent open source. Sun began moving that direction in 2006 and now will hope the change prompts much more development on the Linux platform.

The move does not finally the answer the question of how some companies can make money "selling" things other people offer "for free." Still, the move will provide more examples of how "for fee" businesses and services are built on "free" or "open" platforms.

One of the obvious developments so far is that "open" is one business model, "free" another. Platforms can be "open" to innovation without using a "free to end user" business model. On the other hand, "free" platforms can sometimes create huge ecosystems of "for fee" devices, services and software that leverage a widely-used "free" platform.

Mobiles: Slowdown Possible

Mobile shipments are shaping up to be softer in the second quarter, says ABI Research Vice President Jake Saunders. "Year on year, the first quarter of 2008 was up 13.7 percent, but the second quarter of 2008 is likely to be softer than in previous years."

Shipment volumes in the developed markets have softened slightly due to the credit crisis, but emerging markets such as Asia-Pacific, South America, and the Middle East/Africa are delivering growth rate percentages in the mid-20sn he says.

Nokia increased its share to 39.9 percent while Samsung and LG were also net winners with 16 percent and 8.4 percent, respectively, he adds.

Motorola continued to lose market share (falling 2.6 percent) to 9.5 percent, while Sony Ericsson lost market share (down to 7.7 percent).

But a new class of mobile device: MIDs (Mobile Internet Devices). MIDs made their debut last year, and some might consider them contenders of a new sort.

ABI Research expects 2008 to top out at 1.28 billion devices shipped – a 12 percent increase year over year. But the firm also warns there could be exposure to the downside.

Spam Not an Issue?

Ferris Research wonders why there isn't more interest in spam problems on the part of the media. One reason might be that ISPs, application providers and security suites are doing a pretty good job these days.

One observation: mission creep is an issue lots of organizations face. Attention gets paid on new problems that sooner or later get solved. Then organizations or companies have to find some new problem to solve or they are out of business.

Maybe spam is that sort of problem.

Teens: 60% Have Mobiles, 70% Have PCs

Six in ten teens (59 percent) now have a desktop or laptop computer and 71 percent own mobile phones, up from 45 percent in 2004 and 63 percentin 2006, says the Pew Internet and American Life Project.

Overall, more than four in ten teens (45 percent) personally have both a computer and a cell phone with cell phone (81 percent) and computer (65 percent) ownership being
particularly high among older teens.

iPhone Boosts Wireless Data Revenue

The iPhone clearly is boosting AT&T Wireless data revenues, which increased 57 percent increase year-over-year in its most-recent quarter.

Wireless revenue for the first quarter of 2008 was $11.8 billion, with wireless data revenue contributing $2.3 billion, or 22 percent, of that total, compared with 16 percent in the same period last year.

Internet access, email, and messaging overall are the drivers. And there's no doubt smart phones are key. Smart phone users generate twice the data revenue of typical phone users.

iPhone average revenue per user is more than $90, AT&T executives say.

BT's 90 Day Cycles Startle People

BT now operates on 90-day development cycles for applications, including the time needed to prepare a business case, says Dave Axam, BT director of transformation. In some cases, as you would suspect, more than a single cycle might be required for a single project.

But that sort of speed seemed to startle many delegates at the MetaSwitch Forum, many of whom are independent telcos, rural cooperatives, competitive local exchange carriers, cable companies and other associated with those ecosystems.

But Axam says BT is serious about that sort of adaptation to a world running "at Google speed." He was given the assignment of launching voice over IP for BT "in three months." Axam says he discovered early on that Session Initiation Protocol is a bit like English--one has to know which variant of the dialect is being used--and that has taught BT much about the pitfalls of relying exclusively on such "standards."

All of that seemed to provoke some anxiety on the part of delegates, who may well have been wondering how well they'll fare in a world that requires innovation at that sort of speed, with the relationships and assets such speed would seem to require. BT, after all, created a developer community, a software development kit, feedback, response and interaction capabilities as part of the overall effort.

"But one of the hardest things is the commercial wrap," says Axam. That means the ability to intgrate new applications, many with some sort of tie to the Web, with the rest of BT's services.

One delegate, who seemed to agree with the characterization of where things were headed, nevertheless expressed the obvious point that "I don't think we are going to be putting together third-party developer groups" to do this sort of thing.

Anxiety? Yes, for many reasons. The integration of Web with telephony, the increasing importance of software-mediated experiences, the growing technological complexity of the business overall and the different assets required, may well be disadvantages for whole classes of competitors, even as the trends favor larger, wealthier companies.

All of that simply creates new opportunities for aggregators of applications, though. Still, as another delegate put it, "I'm not sure how comfortable I am with putting my widget on an iGoogle page."

But that might be a more viable avenue than trying to "force" customers to a service provider portal, as beneficial as that might be for the service provider.

Qwest Readies 20 Mbps Access Service

Qwest appears to be very close to launching a 20 Mbps downstream, 896 kbps upstream access service called Qwest Connect Platinum, available on a "naked" basis without the requirement for buying a voice line at the same time, and costing $109.99 a month.

The consumer portal now seems to be working just fine, so enter your street address or phone number, if you use landline service and are a Qwest customer, to find out what sorts of speeds really are available at your location. In my case, for example, my connection back to the central office appears to be long enough as to preclude getting 20 Mbps. About 5 Mbps is all Qwest actually can deliver to my location in Denver.

And Qwest does not seem to among those service providers who want to "throttle" use of bandwidth, as the Qwest Web site emphasizes using the service for "watching full-length movies online, multi-player Internet games, multitasking with multiple Internet applications and networking computers.

Signing a two-year contract locks in that price "for life."

It's Still All About Wireless and Wireline...

Despite gaining 148,000 net new U-verse TV customers in the most-recent quarter, and total net video connections of 264,000, including DirecTV and Dish Network accounts. Broadband access revenues were up 13.2 percent year over year.

Total high-speed Internet connections, which include DSL and satellite broadband services, increased by 491,000, and AT&T ended the quarter with 14.6 million broadband connections, up 13.9 percent over the year-earlier period.

However, AT&T’s wireline disconnect rate for the quarter of 10 percent, compared to 9.4 percent probably is the highest in that company's history.

Broadband someday will represent a bigger percentage of total revenue. But right now, the only services that can really "move the needle" for a company this large is wireless and wireline voice accounts.

AT&T: Different Quarter, Same Story

Once again, wireless drove performance during AT&T's most recent quarter. Revenue grew a healthy 22 percent in the first quarter, but wireline voice service revenue fell 7.1 percent to $9.7 billion, while wireless revenue increased 17.1 percent to $10.6 billion. Data revenue grew six percent to $6.2 billion. Slower data growth will be a problem if wireless does not continue its upward climb.

IP-Based Surveillance Market: Take a Look

The market for IP-based video surveillance equipment grew about 50 percent in 2007, say researchers at MultiMedia Intelligence. It's a new market, so equipment sales will not knock your socks off: $500 million worldwide. But that's a comparative growth rate 400 percent higher than for traditional cameras and other gear to support video surveillance. And IP gear tends to be smaller and cheaper, so more equipment is bought, even at lower aggregate sales volumes.

The important thing to note is that many of those cameras are connected to live monitoring centers. That's another IP trunking revenue stream.

Also, keep in mind that high-defintion plasma displays are starting to show up in more retail and professional settings than one has seen in the past. Video, in short, is starting to become an immersive medium, not confined to traditional TV screens. That's going to represent lots more opportunities for services, applications and gear.

All those screens have to be installed and configured, for example. That's going to increase the amount of work available to multimedia "home theater" installers, for example. And since some increasing number of those video screens are going to be networked, a new type of application for traditional value added resellers to support as well. That's not to mention video services and bandwidth sales.

Skype Revamps Unlimited Calling Plans

Jim Courtney at Skype Journal says Skype has revamped all of its Skype Pro plans by creating flat rate unlimited (fair use of 10,000 minutes a month) international calling plans covering landline numbers in 35 countries, plus mobile numbers in some countries.

Among the notable changes are the cheaper calling plans for users who call between the United States and Mexico, elimination of connection fees and greater plan simplicity.

The plans do not require a contract. Users can buy plans covering calling to Canada and the United States; Canada, the United States and Mexio; or 32 countries plus Canada, the United States and Mexico.

Users also can upgrade their plans on a temporary basis. All plans include voice mail.

For users in Canada and U.S. the three plans:cost $2.95, $5.95 and $9.95 a month. European user plans cost €2.95 per month for calls within a single country, unlimited calling within 20 European countries for €3.95 per month and unlimited calling to 35 countries for €8.95 a month.

Similar plans are available for users in Asia, Brazil and the rest of the world.

Web TV Passes Legacy TV in Australia

Nielsen Online reports that, for the first time, Australians are spending more time online than they were watching TV. Nielsen Online says users are watching an average of 13.7 hours a week watching Internet TV compared with 13.3 hours of legacy TV.

Roy Morgan claims that the difference is because it used a representative cross-sample of the Australian population, including heavy, medium, light and non-Internet users, while the Nielsen data was based on an online panel that didn't cover all Australians.

UGC: No Business Model?

eMarketer projects that the number of US User-Generated Content creators will rise to 108 million in 2012, from 77 million in 2007.

But, despite the projected growth in the numbers of content creators, the monetization of user-generated media has not materialized, eMarketer suggests.

Retail models have not caught on, either, and advertisers are reluctant to attach their brands to content that is, by its nature, unpredictable, eMarketer says.

Well, what did you expect? Is there a business model, beyond connections, for email or chat or talking? People create because they can, and they want to. Service providers will make some money providing the ability to do so. There might be a bit of advertising for email or chat apps.

But for the most part, user-generated content will not generally lead to a business model for its creators. UGC is not really a "medium." It is communications. Some UGC will be monetized, just as some independent films wind up getting commercial success. It happens. But i won't be common.

iPhone Keyboards, Bigger Screens?

As much as Apple's iPhone has surfaced latent demand for new mobile Web behaviors, the next rounds of development will have to tackle more prosaic issues: proliferating the product line to better address market segments: heavier texters who like keys and larger screens for users who really want to use the device as a notebook substitute.

There is every likelihood, in other words, that the iconic iPhone form factor will diversify, the way iPods have, with models optimized for particular use cases.

Industry sources told Times Online that the device will have a "radically different" appearance to the current device, which has a 4.5 inch screen and slick, aluminium backing. Among the possibilities are flip version, which would enable the screen to be larger, and a sliding model with a regular qwerty keyboard - as opposed to a touchscreen one.

The Financial Times even thinks Apple will within a year or so change distribution deals, abandoning single-carrier franchises as early as June 2009 in the U.S. market and October 2009 in the U.K. market.

That of course likely will lead to a change in revenue streams, from revenue-sharing payments to transactions and Internet advertising. That would be a fairly abrupt shift of income stream, but a necessary step to build greater device handset volumes and ad potential.