Justice Department tries to force Google to Hand Over User Data

U.S. citizens no longer trust their government, polls suggest. A recent national survey by the Pew Research Center for the People & the Press found that 53 percent of respondents think the federal government threatens their own personal rights and freedoms. 

Just 28 percent of respondents surveyed by the Pew Research Center rate the federal government in Washington favorably. That is down five points from a year ago and the lowest level of trust percentage ever in a Pew Research Center survey.

A new lawsuit illustrates why the lack of trust exists. The U.S. Justice Department lawsuit, filed April 22, 2013, attempts to force Google to comply with Federal Bureau of Investigation demands for confidential user data. 

The FBI uses so-called National Security Letters, a secret electronic data-gathering technique that does not need a judge's approval and recently was declared unconstitutional in an unrelated court case.

NSLs  supposed are used only in national security investigations, not routine criminal probes, and there's no upper limit on the amount of data a single NSL can demand. Also, any recipient of an NSL, which do not require warrants, also make criminal the act of revealing that an NSL was issued. 

50 Mbps Services Dropping to About $1 to $1.60 Per Mbps Per Month?

Cable ONE says it has eliminated fixed usage caps for its high speed Internet access plans, and instead suggests that its plans assume a 300 GB maximum on monthly usage on its 50 Mbps plans. The 50 Mbps plan sells for $50 a month (before the taxes and fees) when bundled with voice service. 

Cable ONE also is launching new 60 Mbps and 70 Mbps plans, though pricing was not immediately made public. 

One might conclude that the dropping of the usage cap and the expansion of speeds is, at least indirectly, a response to Google Fiber. In 2010, for example, 50 Mbps service in the U.S. market cost about $145 a month, or nearly $3 per Mbps of access speed. 

The latest Cable ONE offer pegs bandwidth at $1 for each Mbps of access speed, when access service is bundled with a voice plan. 

Verizon FiOS likewise now is available, on a promotional basis, for about $1.20 per Mbps of speed for about a year, on contract, with second-year prices of about $1.60 per Mbps of speed. 

Line's "Chat" Revenue Model: Stickers and Messaging to Followers

"Monetization" is a very big deal for most Internet app firms, and a reasonably big deal for any would-be Internet access provider, simply because any entity requires a sustainable revenue model of some sort to stay in business and create new features. 

Line, the Taiwan-based messaging provider, now appears to be generating revenue by selling businesses access to Line users. 

A company buying a Line corporate account can send buy plans allowing sending of 15 messages or 30 messages a month to its followers. For those who select a limit of 15 messages, the cost would range from NTD 150,000 ($5014) – for up to a maximum of 100,000 fans – to NTD 450,000 ($15,047) – for more than 600,000 fans. 

The developing adage that if a user is not paying for a service, then the user is the product, applies to Line and many other application providers. 

But Line might make more money selling sponsor "stickers." For example, a firm might pay NTD 1 million ($33,438) for the right to develop eight stickers available for download for one month and which users can use up to six months.

Line's "Chat" Revenue Model: Stickers and Messaging to Followers

"Monetization" is a very big deal for most Internet app firms, and a reasonably big deal for any would-be Internet access provider, simply because any entity requires a sustainable revenue model of some sort to stay in business and create new features. 

Line, the Taiwan-based messaging provider, now appears to be generating revenue by selling businesses access to Line users. 

A company buying a Line corporate account can send buy plans allowing sending of 15 messages or 30 messages a month to its followers. For those who select a limit of 15 messages, the cost would range from NTD 150,000 ($5014) – for up to a maximum of 100,000 fans – to NTD 450,000 ($15,047) – for more than 600,000 fans. 

The developing adage that if a user is not paying for a service, then the user is the product, applies to Line and many other application providers. 

But Line might make more money selling sponsor "stickers." For example, a firm might pay NTD 1 million ($33,438) for the right to develop eight stickers available for download for one month and which users can use up to six months.

How Tim Cook Sees Apple's Values

It is a given that Apple is different, post Steve Jobs. Equity prices aren't everything, but Apple's stock price suggests investors are uncertain about the company's prospects, with Tim Cook as CEO. The comparison is unfair, in many ways. 

Some of us would argue that although it largely is true "nobody is indispensable," it is not always true. Steve Jobs was an extremely unusual CEO. So would there be a regression to the mean, in terms of CEO "potential impact?" Almost certainly. 

The issue is how well Apple can manage its future without Steve Jobs. In that regard, Cook argues that Apple will in the future have to rely on many contributions, with teams--and teamwork--more important than in the past. 

That likely would be the only logical answer no matter who was running Apple. 

Mobile PCs are Driving Mobile Data Consumption

During 2013, overall mobile data traffic is expected to continue the trend of doubling each year, Ericsson predicts, driven in most regions except North America by mobile-connected PCs.

On average, a mobile PC generates approximately five times more traffic than a smart phone.

By the end of 2012, an average mobile PC generated approximately 2.5 GB per month, versus 450 MB per month produced by the average smartphone.

By the end of 2018, an average a mobile PC will generate around 11 GB per month and a smart phone around 2 GB.

Video traffic on mobile networks and is expected to grow by around 60 percent annually up until the end of 2018, by which point it is forecast to account for around half of total global traffic, according to the latest Ericsson estimates.

About 50 percent of all mobile phones sold in the first quarter of 2013 were smartphones, resulting in a doubling of mobile data traffic between 2012 and 2013,  also says.

EU Digital Commissioner wants 2014 Single Telecoms Market

Neelie Kroes, Europe’s digital commissioner, wants to unify the EU telecom market by the spring of 2014, including provisions that would end all roaming charges across national borders within the EU. But there are two distinct potential revenue implications.

Ending roaming charges will put pressure on mobile service provider top line revenue. But a single telecom market also should help clear the way for continent-wide consolidation of service providers, moves that should strengthen revenue and also allow operating cost economies.

The issue is whether a faster end to roaming charges is balanced with greater freedom to consolidate assets.

The European Commission has already restricted how much operators in Europe can charge for roaming, and the EC also has made clear its intention to seek further changes. In that sense, the end of roaming charges will be a negative for mobile service provider top line revenue.

Current and proposed retail price caps (excluding VAT)
	1st July 2012	1st July 2013	1st July 2014
Data (per MB)	70 cents	45 cents	20 cents
Voice calls made (per minute)	29 cents	24 cents	19 cents
Voice calls received (per minute)	8 cents	7 cents	5 cents
SMS (per SMS)	9 cents	8 cents	6 cents

As an example, the existing price caps, in place since July 2012, allow a maximum of

70 cents per Megabyte when using the Internet whilst travelling abroad.

In July 2009, use of a megabyte worth of data would have cost more than € 4. So the cost of roaming use of the Internet was cut about 600 percent or more, in some cases.

Charges will continue to fall down to 19 cents per minute for calls and 20 cents per MB for internet access by 2014.

Given the financial pain lower wholesale roaming rates have been causing for European service providers, and the certainty that revenue will continue to fall further, an end to all roaming charges might not seem a welcome change.

Vodafone, for example, says international roaming in Europe accounts for around three percent of group revenue. And you can assume profit margins are very high, as there is almost no cost to generate the roaming revenue.

Vodafone furthermore generates around 11 percent of group earnings before interest, taxes, depreciation and amortization from European roaming, according to Bernstein Research.

But there is another potential change if the EU really can move to a single telecom market framework, namely that cross-border operations, and presumably cross-border mergers and acquisitions, will allow carriers to gain the scale they believe they need to make investments and slice operating costs.

On the other hand, European service providers have broadly called for relaxation of antitrust rules, to allow for much more consolidation in the market.

With more than 1,200 fixed network operators and almost 100 mobile networks, most operating with less than optimal economies of scale, operators argue it is not possible to create viable long-term businesses unless cross-border acquisitions and mergers are permitted and even encouraged.

Part of the impetus for reform is a perceived need to create a more-encouraging climate for investment in next generation networks. That is more controversial than might first seem to be the case.

One of the problems with the wholesale framework used in Europe is that network owners do not have high incentives to upgrade their networks. At least, that is the underlying carrier argument.

Where service providers leasing wholesale capacity often have profit margins in the 20-percent range, few network operators who provide that access have profit margins much exceeding 10 percent, if they make money at all.

As was the case in the United States, European service providers have complained that mandatory wholesale provisions with high discounts for wholesale customers make high-risk investments in next generation networks unappetizing.

So the call for an expedited move to a single telecom market conceivably would allow service providers more freedom to acquire assets and create fewer, but larger, suppliers.

Somewhat ironically, restricting mobile service provider revenues (lowering and then ending roaming charges) to gain a consumer advantage also creates a greater need for service providers to consolidate, which might create more market power, which some would argue necessarily means consumers lose advantage.

But consolidation now seems inevitable, as the underlying economics of the fixed network business worsen, while the mobile business also faces more challenging economics. 

"Bulking up" to remove overhead costs and gain customer and revenue scale is a proven way for contestants to increase operating results and obtain growth in mature or declining markets.

Under those conditions, regulators have to pay as much attention to spurring investment as to ensuring robust competition.

Dish Really Doesn't Want to Buy Sprint, Grubman Argues

Jack Grubman, the once-influential telecom equity analyst who now is banned from the business, remains an astute observer of the U.S. telecom business. Count Grubman among those who believes Dish Network really does not want to own Sprint or Clearwire. "[Ergen] wants to agitate … to get a network access deal from Sprint," the founder of consultancy firm Magee Group said. 

In effect, the Dish Network bids for Clearwire and Sprint really are bargaining chips intended to convince Sprint and Softbank to work with Dish Network as it creates a new national Long Term Evolution network.

Grubman does not seem to believe the Dish Network gamble will ultimately result in the upstart taking significant share from the market leaders, or even continuing to exist as a going concern. 

"For someone who made his name covering the 1990s explosion in the telecommunications sector, the "strategic logic" behind Dish Network's bid for Sprint Nextel brings back bad memories," Grubman said.  

"A newly formed, highly leveraged company promising to take market share from more established competitors with stronger, less leveraged balance sheets is a movie I have seen before. Trust me, it ends badly," Grubman said. 

Veterans of all the various disruptions within the U.S. telecommunications business might tend to agree that there is very little precedent, at least so far, for a true upstart to take market leadership, on a sustained basis, from the leaders. 

Equity value will not be created. But at least so far, no challenger has managed to upset the ranks of leading service providers. That is not to say it "cannot be done." It just hasn't happened   yet. 

Global IP Traffic Will Grow 23% Annually to 2017

Global IP traffic has increased more than fourfold in the past five years, and will increase three fold over the next five years, according to the Cisco Visual Networking Index.  Growth would surprise absolutely nobody. But the relatively restrained rate of annual growth might.

Overall, IP traffic will grow at a compound annual growth rate (CAGR) of 23 percent from 2012 to 2017. Given rates of growth that had been higher in the past, that relative slowdown in growth rates is noteworthy.

Among other notable changes, metro traffic will surpass long-haul traffic in 2014, and will account for 58 percent of total IP traffic by 2017. 

Metro traffic will grow nearly twice as fast as long-haul traffic from 2012 to 2017 in large part because of the increasingly significant role of content delivery networks, which bypass long-haul links and deliver traffic to metro and regional backbones.

Content Delivery Networks (CDNs) also will carry 51 percent of all Internet traffic in 2017 globally, up from 34 percent in 2012. 

Also, nearly half of all IP traffic will originate with non-PC devices by 2017. 

In 2012, only 26 percent of consumer IP traffic originated with non-PC devices, but by 2017 the non-PC share of consumer IP traffic will grow to 49 percent. 

PC-originated traffic will grow at a CAGR of 14 percent, while TVs, tablets, mobile phones, and machine-to-machine (M2M) modules will have traffic growth rates of 24 percent, 104 percent, 79 percent, and 82 percent, respectively.

Traffic from wireless and mobile devices will exceed traffic from wired devices by 2016. By 2017, wired devices will account for 45 percent of IP traffic, while Wi-Fi and mobile devices will account for 55 percent of IP traffic. 

In 2012, wired devices accounted for the majority of IP traffic at 59 percent. 

Tablets Replace PCs in Dakar Cybercafe

The Equinox cybercafe, located in Dakar’s Medina neighborhood, has replaced PCs with 15 tablets. Available at the same price as a regular cybercafe computer session at about $0.60 an hour, the move illustrates the potential role tablets will play in getting computing devices into the hands of users in many developing regions, according to the Google Europe Blog.

Aside from lower capital and probably operating costs for the cybercafe, use of tablets also consumes less electricity. Smart phones will play much the same role.

Now if we can just get the cost of infrastructure down, in a disruptive way. 

Will Mobile and Fixed Internet Access Business See Substitution?

In 2012, perhaps one percent of U.S. households stopped paying for home Internet subscriptions and relied on wireless access instead, according to Leichtman Research Group. 

That small amount of wireless substitution in the Internet access market will not bother providers of mobile broadband service. 


Video cord cutting, though more prevalent, still amounts to only about a few percent of households.

Zero TV households number about five million, or about three percent of U.S. households.

Arguably, most "mobile broadband substitution" takes the form of users dropping their fixed wireless subscriptions and relying on free Wi-Fi and their mobile broadband plans. 



Some lighter users, who mostly use social networking apps and sites, might find the approach works. People who don't mind moving to places where there is public Wi-Fi might add some amount of watching video. But multi-user households and frequent video watchers will find mobile broadband substitution a difficult proposition.

KPCB Internet Trends 2013

Here is Mary Meeker's latest KPCB Internet Trends 2013 presentation. Among the concepts is the labeling of the current era of computing as the "mobile Internet," with the next era something Meeker calls "wearable/everything computing." Some of use might say "pervasive" computing, but its the same idea. 

Computing in each era has moved from "glass rooms" to desktops, then laps, then pockets. In the next era, computing will be embedded in small devices that people wear. Obviously, the use of computing devices as sensors will grow dramatically. 

Smart Phone Adoption Growing at 42% Annually

The smart phone growth rate globally stands at 42 percent annually,  according to the Kleiner Perkins Caufield Byers Internet Trends analysis. 

98% of U.S. Smart Phone Users Do Not Watch Mobile Video

A recent study by Experian Marketing Services suggests nearly 98 percent of U.S. smart phone users do not watch any video on a typical day.

Perhaps you are as surprised as I was to read that statistic, given all the statistics it would be easy to find suggesting that mobile video is growing really fast. The Experian data suggests high rates of growth coexist with low rates of usage because the growth of mobile video consumption is coming from a very low base of users and usage.

To be sure, other studies might suggest that mobile video consumption already is higher than found by the Experian study. Flurry, for example, found that mobile video consumption was nearly eight minutes a day, in March 2012.

Compare that to the two percent of users who do report using video, for five minutes a day, spread over 4.2 sessions, as the Experian study found.

One might suppose that tablets are a more frequent platform for video consumption. Indeed, a  separate study by Ooyala in the third quarter of 2012 suggested mobile video consumption represented about 2.2 percent of total end user video consumption, with tablets at 3.2 percent of total consumption.

That study suggests tablets are a more frequent screen used for consuming video, than the smart phone.

But a study Flurry suggested just the opposite trend, namely that smart phones were generating more video viewing than tablets.

Older data actually tends to support the Experian study’s finding that mobile video usage remains quite low.

In 2011, 91 percent of mobile device users  did not watch video on a particular day, using their mobile device. But other studies suggest average consumption average consumption of nearly 10 minutes a day on mobile devices.

The point would seem to be that the impact of mobile video consumption is yet to be seen on most mobile networks.

BYOD Does Not Seem to Have Harmed the Enterprise Phone System Market

At least so far, the "bring your own device" trend in business does not seem to have affected enterprise demand for business phone systems, though pricing seems to be under pressure. 

The global enterprise PBX market (TDM, hybrid, and pure PBXs) represented $1.8 billion in sales in first quarter of 2013, down nine percent from the previous quarter, and down 10 percent from the first quarter of 2012, according to Infonetics Research. 

Price pressure seems to be the big problem, though, since demand in North America and Asia seems either flat or slightly up, in terms of shipments. “The big squeeze is coming from hyper-competitive price pressure all over, with average revenue per line down across the board,” said Diane Myers, Infonetics Research principal analyst. 

Analysts at Dell’Oro Group think it is possible that generally flat revenue trends in the broader enterprise voice markets could change over the next few years, though. “Our view is that the calculation for enterprises has changed, thanks to BYOD and a younger generation of employees comfortable with social media and communicating without a desk phone,” Dell'Oro Group researchers say. 

 “As a result of this shift, many premise-based customers may adopt “Voice as a SaaS” solution in a hosted/cloud infrastructure in the near future,” Dell’Oro Group says. 

Separately, a study sponsored by Cisco suggests that bring your own device policies already are embraced by 89 percent of organizations, principally meaning those organizations allow their workers to bring their own devices for work. 

The Cisco financial analysis was conducted across six countries--Brazil, China, Germany, India, the United Kingdom, and the United States--and suggests BYOD employees are gaining a global average of 37 minutes of productive time per week. 

The time savings range from 81 minutes per week in the United States to just four minutes per week in Germany, where BYOD is viewed more skeptically. 

On average, the current median level of BYOD implementation—what Cisco calls “Basic BYOD”—generates $350 of value each year per mobile employee. 

The number of BYOD devices in the countries surveyed expected to more than double, from 198 million in 2013 to 405 million by 2016, Cisco says. 

Smart phones are the overwhelming choice of BYOD employees, who own an average of 1.7 devices for work and have paid $965 in out-of-pocket costs for them.