Sprint Won't Reach Xohm Goal by 2009

No kidding. Sprint originally expected to have 100 million subscribers for its Xohm WiMAX service by the end of 2009. It now says it won't make that goal, and nobody is surprised.

Xohm, slated to deliver mobile broadband services of 2 Mbps to 4Mbps, for $40 to $50 a month, is slated to launch on a more or less full deployment basis in three cities this spring (Baltimore, Chicago, and Washington, D.C.). There's no conceivable way any new service of this sort, selling into a nearly-saturated broadband access market, is going to get that kind of traction so fast.

VoIP, Broadband Growth is Slowing

One of the tentative conclusions we might reach from Comcast's fourth-quarter results is that the broadband access market is approaching a saturation point, with slowing net additions. Comcast added about 331,000 broadband subscribers in the three months ending Dec. 31, 2007, down 26 percent from the 450,000 subscribers it added in the third quarter. That's congruent with net adds from telcos as well, and has perhaps a little to do with the economy and slower housing starts. But mostly it is simply that we are approaching the point where nearly every potential customer for broadband already has become one.

VoIP net adds are slowing as well, again confirming a broader trend seen in the consuemr segment of the VoIP business overall. Basically, significant numbers of people who are persuaded VoIP makes sense for them right now have become customers.

After adding 662,000 new subscribers in the third quarter, Comcast’s total net new voice additions dropped to 604,000 in the fourth quarter. None of this is unexpected.

T-Mobile 3G This Summer

T-Mobile USA will launch commercial 3G services this summer, finally. The company blames spectrum issues for the delay (3G was supposed to launch mid-2007). T-Mobile invested $4.2 billion in 2006 to more than double its spectrum holding in the top 100 U.S. cities it serves.

Those of you who have had to live with EDGE access speeds (just like most iPhone users) will be happy. Up to this point, EDGE access has felt remarkably like "dial up" access. And how many of you can imagine doing important work, or trying to get any of the normal sorts of information you look for in a day, over a dial-up connection?

People don't use the mobile Web much because it's too painful, even if there were interesting applications.

Cut Prices or Else: EU to Carriers

EU telecomumunications Commissioner Viviane Reding has given the mobile phone industry until July 1 to cut the price charged to people for sending text messages or surfing the Web on their laptops while outside their home nation in the EU region.

Hoping to head off mandatory pricing and regulation Vodafone, Deutsche Telekom and KPN also have announced cuts in their data roaming prices.

As many in the computing and Web worlds are starting to discover, governments and regulators have much to say about which services and companies can succeed in the communications business, and even affect the amount of profits any contestant can make.

Any mandatory EU intervention to cut the price of sending text messages or using the Internet while traveling outside one's home country would be limited to the wholesale level. In other words, the EU would regulate the prices carriers can charge other carriers for roaming access, but leave service providers free to set their own retail prices.

Telecom Italia: Functional Separation of Access Network

It's official: Telecom Italia is creating a separate wholesale access operation clearly separated from Telecom Italia retail operations. When the new change takes effect, Telecom Italia retail and all other competitors will buy access services from the wholesale business.

Open Access will develop and maintain the access network infrastructure and manage activation and other processes.

The move is the latest example of ways different service providers in different countries are adapting to differing regulatory regimes and competitive "facts on the ground."

While there have been discussions of structural separation in the U.S. market, there never has been any political will to change the regulatory regime strongly in that direction, though aggressive wholesale discounts were the rule, for a period after 1996, and began heading the other way after about 2004.

Markets where functional separation has been adopted tend to be characterized by weak ability on the part of cable operators to provide meaningful competition in voice and high-speed Internet access services.

That isn't the case in the U.S. market, where regulators basically have decided that a competitive duopoly where cable and telco incumbents battle it out will lead to the greatest consumer gains, in the shortest amount of time. As a practical matter regulators probably got this one right.

Given the current state of capital markets over the past four or five years, it is virtually impossible to raise enough money to build a third, widespread broadband terrestrial network. Aggressive wholesale requirements meanwhile were all the excuse the large telcos needed to drag their feet on rapid broadband upgrades.

It is no coincidence that Project Lightspeed and Verizon FiOS really cranked up after it was clear the aggressive wholesale requirements would not stand.

That said, nothing in the telecom world ever is completely stable. What the government gives, the government takes away. At some point, the rules will begin to change again. As always in the U.S. market, the issue is whether the problem is too much freedom or not enough.

Vonage Churn: Not an Issue if it Survives

Should Vonage survive, it might be able to get its churn rates under three percent a month. But it would be a surprise if, even under the best of circumstances, it got churn below two percent a month.

That's a big "if," but history suggests lower churn is possible, if not easy. The reason is that, over time, customers learn the value of a new type of service or application, and gradually come to have a better understanding of why it is they actually need and use a service. There always is lots of churn at first.

The U.S. cable industry struggled precisely with churn at the same levels Vonage grapples with, in the late 1980s and 1990s. Today's churn levels are far below that, but not much below two percent a month. And there's a reason even for that level of churn.

People move. That's called "uncontrollable" churn because there isn't a heck of a lot most providers (except those with a huge footprint) can do about people moving. Wireless providers used to have three percent a month churn as well. These days, most save Sprint Nextel are down just a hair under two percent a month.

They don't necessarily have the "customer is moving" problem so much with the advent of continental U.S. calling buckets that mean local calls cost the same as long distance. A new dwelling in a new area doesn't necessarily mean any change in calling rates and charges, so there is less "uncontrollable" churn.

Still, even the largest of the wireless carriers have just a bit under two percent a month churn. So far, in the consumer markets, that's about as good as it gets.

In the commercial markets, guess what the monthly churn rate is for many smaller independent service providers? Three percent.

That's not great, but the point is that it is hardly unusual, especially for new services, smaller providers and any service tethered to a location. The good news for Vonage is that, like a mobile provider, its service is not tied to a physical location. Over time, and should it survive, it can expect, with diligence and the passage of time, to get its churn down to about two percent a month.

The issue is simply to stay in business long enough for the learning effects to kick in.

Broadband Adoption: Under Par for the Course

Since broadband first became widely available to consumers in the late 1990s, adoption has hit the
halfway point faster than most other information and communication technologies.

It took 18 years for the personal computer to be used by 50 percent of Americans at home and 18 years for color TV to reach half of homes.

Mobile phone penetration took 15 years to reach the "half of homes" point. It took 14 years for the video cassette recorder, and 10 and one half years for the compact disc player to reach the same level of penetration.

It has taken about 10 years for broadband to reach 50 percent of homes. We can argue about the price of broadband, the definition of broadband, the quality or terms of service under which broadband can be purchased.

But it continues to surprise me that some observers still think there is some sort of crisis or problem here. Over the last year bandwidths have been leaping, not just incrementally increasing. There's more third generation wireless access, more WiMAX, more Wi-Fi. With a new SpaceWay satellite in orbit, there's much more satellite broadband capacity coming online as well.

And the last time I checked, some 98 percent of U.S. homes had access to at least one wireline broadband provider, and depending on where the location is, one or two satellite providers. Again, depending on location, users have access to one to three broadband mobile networks as well.

Few countries save Japan have prices-per-megabit lower than U.S. consumers do. By all means let us solve problems. But it doesn't do much good to keep trying to "solve" problems that already are in the process of being fixed.

And by any historical standard broadband access is a product being adopted by U.S. consumers at a faster rate than other highly-popular innovations have. In fact, one would be hard pressed to name another popular innovation that has penetrated the market so quickly.