Monday, May 11, 2009

Recession Drives Video Conference Interest

Among respondents that do not currently use video conferencing, 68 percent say expections they can save money on travel expenses is the most important factor driving their adoption of video conferencing in the next 12 months, says In-Stat.

One might safely assume the recession, and the desire to cut discretionary expense, accounts for much of the current interest.

Some 57 percent of decision-makers indicated their organizations have formal video conferencing policies in place and those policies are designed to maximize return on the video conferencing investment, particularly when it can be used to mitigate travel, says In-Stat.

“U.S. business users find video conferencing to be more appealing and beneficial when the sessions involve sharing files, collaborating on documents, and adding or including key individuals in the sessions dynamically,” says David Lemelin, In-Stat analyst. “There is also a strong desire to use video conferencing capabilities at the desktop, where users have better access to their complete set of communications and collaboration capabilities, including IM integration.”

BT Model for United States?

Competitor mandatory wholesale access to voice and broadband access services has been good for BT and the United Kingdom, and might be useful in the United States, says Sir Michael Rake, BT chairman. Though rules are not completely finalized for new optical access lines, BT's massive loss of market share in the landline voice and broadband access markets has forced the company to be more aggressive about new services, he says.

"It was painful at the time but has been better for the country and consumers in the long run," Rake says.

Today, BT generates annual revenues of about 20 billion British pounds, the same as five years ago. Accounting for inflation and new services, one might argue the results have been negative for BT, as good as they have been for retail consumers.

The average speed for broadband access has nearly doubled to 2 megabits a second and the price for service has been reduced by an average of 50 percent from five years ago.

The best way to get more people to adopt high-speed Internet is to create competition through a regulatory framework that forces the biggest players to open their networks, Rake argues.

Separate NOFAs for Broadband Stimulus

Get ready for the broadband stimulus fire drill. Sometime in June, the thinking goes, the National Telecommunications & Information Administration and the Department of Agriculture's Rural Utilities Service will issue the required Notice of Funds Availability (NOFA) outlining criteria and application processes for the $7.2 billion in "broadband stimulus" funds the agencies will be disbursing, presumably in three rounds.

It now appears there will be separate NOFAs.

"There will be separate NOFAs," says MarkTolbert, NTIA spokesman. "To my knowledge, NTIA and RUS will each issue their own NOFA."

Verizon Signs Landmark FiOS Wholesale Deal with DSL Extreme

Verizon Communications has signed a deal with DSL Extreme allowing that firm to resell Verizon's FiOS Internet service in 17 states. The move is important for several reasons. Most observers think wholesale access on incumbent access networks is a key underpinning for a wide range of competitive offerings, and the status of such access when access loops are converted to optical technology remains unsettled.

Most observers might agree that Verizon's move also helps it counter mandatory access regulations. Verizon and other service providers have opposed mandatory access rules that do not offer a reasonable return on investment, preferring voluntary business arrangements.

Others will argue that Verizon's move aims to head off such regulations by providing some degree of wholesale access, to some providers, but in ways that protect wholesale margins. Time Warner Cable did something similar with its wholesale broadband efforts, allowing a few competing providers access, but not to any and all other contestants. 

DSL Extreme's Fiber Extreme is now available to 10.4 million households in 17 states where FiOS Internet service is available, including California, New York, New Jersey, Pennsylvania, Texas, Virginia and Washington.

Introductory residential pricing for Fiber Extreme is $99.95 per month for up to 50 Mbps; $54.95 per month for up to 20 Mbps; and $39.95 per month for up to 10 Mbps.

It is uncertain how this move will affect later wholesale access to FiOS broadband facilities, or even what positive impact might ultimately result for broader support of broadband competition on a voluntary or mandated basis. 

What is clear is that DSL Extreme will have ample opportunity to add on its own applications and value to the "dumb pipe." 

Saturday, May 9, 2009

Pull, Not Push, Obviously is the Way to Handle Mobile Marketing

No question about it: mobile marketing has to be "pull" rather than "push" oriented. Otherwise, it's pretty close to spam. But I think most people have got that figured out.

Is There a "Dumb Pipe" Business Model?

No question so occupies wired network service provider attention as the recrafting of the business model known as the "dumb pipe." In some ways, it is an unusual question, if only because virtually all retail service providers say that is the one way they will not plan to grow their businesses.

If anything, virtually every executive wants, where feasible, to "move up the value chain," adding more value and functionality, not less.

There are isolated examples of "dumb pipe" models, such as in Singapore, where a new wholesale-only network access company will sell service to all other retail providers. There are more examples of hybrid models, where a functionally separate wholesale entity provides services to all retail providers, but where actual ownership of the assets might remain with a former incumbent or new provider.

Virgin Media, for example, has at least considered offering other retail providers wholesale access to its access network, though company executives publicly deny a recent report that it has concrete plans to do so.

So wholesale is the only area where there might be some modicum of serious debate is over the role of wholesale services. And in most cases, the only reason wholesale is a subject of serious investigation is because regulatory authorities have forced service providers to operate in a robust wholesale environment leading to huge loss of market share.

That said, in most cases it quickly will become obvious that "dumb pipe" operations have to be managed just as any other element of the business, but cannot, in and of themselves, support all the current or future operations of a service provider business at a time when the current revenue base is eroding.

Whatever one might say, it seems generally clear that "dumb pipe" can be a business for a wholesale-only entity, but not so clearly, thus far, a retail operation. Even some firms that have tried the wholesale-only route typically wind up getting into their own retail operations as well.

So far, executive preferences notwithstanding, market experience tends to suggest there are some successful "dumb pipe" business models, primarily found in the wide area network backbone, where "capacity" is the product, and some limited evidence that wholesale-only access opportunities may exist where regulators require it.

So far, though, in the retail, end user business, dumb pipe has not yet proven to be sustainable.

Thursday, May 7, 2009

Who "Owns" Social Media?

Social media are just different. You can argue about who "owns" the content on YouTube, on blogs or Web sites in general. In a strict legal sense, you can come up with an answer.

In a broader sense, much "ownership" these days is shared. A particular site might "own" a certain piece of content. But creators can opt out and withhold their content. A company might own, in some sense, the content hosted on its site. That company might own the rights to monetize that content. But content creators also are provided "no incremental cost" rights to create their content. They also have the right to remove the whole site, at will.

So at some level, who "owns" it is not the question. To some real extent, all social media is a cooperative venture for everybody who wishes to contribute. No matter who "owns" a site, the value increasingly is created by the people who choose to contribute.

DIY and Licensed GenAI Patterns Will Continue

As always with software, firms are going to opt for a mix of "do it yourself" owned technology and licensed third party offerings....