Friday, February 4, 2011

AT&T Points to "Talk and Surf" Features of its iPhones

Citi relies on multiple mobile channels for customer engagement

Citigroup Inc.’s Citibank is placing mobile at the center of its customer engagement strategy, with cost-cutting and revenue-generation significant fringe benefits, says Mobile Commerce Daily.

The financial services giant has applications for Google’s Android and Apple’s iPhone and iPod touch, a mobile Web site that is optimized for smartphones and Citi text banking, which lets customers check their account balances, view recent activity and see credit card statements via SMS. In addition, Citi is integrating social media into its mobile platforms.

Mobile banking apps pose security concerns

Despite the rapidly increasing levels of smartphone use among American consumers, and the consequent opportunity to consolidate consumer loyalty in banking and other industries, mobile software used to access bank websites often does not yet meet most security standards, according to a report from American Banker.

The magazine said testing performed by Chicago-based computer security firm viaForensics had found critical security loopholes - enabling researchers to access transaction data, usernames, and passwords - in well over three quarters of the mobile banking applications tested, running on both Android-based smartphones and Apple's iPhone.

Trust is crucial for banking and virtually all other economic transactions, so such concerns will have to be addressed before wider adoption is possible, especially since the banking infrastructure in the United States is highly developed, unlike the situation in other parts of the world, especially sub-Saharan Africa, for example.

Right now, mobile banking is a "nice to have" sort of feature, while in Africa mobile often can function as the banking system itself.

Net Neutrality is a Regulatory ‘Trojan Horse'

"The Federal Communications Commission’s net-neutrality decision opens the FCC to “boundless authority to regulate the internet for whatever it sees fit,” the Electronic Frontier Foundation says.

The EFF favors net neutrality but worries whether the means justify the ends.

“We’re wholly in favor of net neutrality in practice, but a finding of ancillary jurisdiction here would give the FCC pretty much boundless authority to regulate the internet for whatever it sees fit," EFF says.

Corning Expects High Demand for Tablet, Smartphone Glass

Corning expects its annual sales to grow more than 50 percent to $10 billion by 2014, driven by surging demand for ultra-thin glass used in television monitors, smart phones and touch-screen tablets.

The world's biggest maker of liquid-crystal-display glass predicts the global appetite for flat-panel LCD TVs, computers and mobile devices will drive up industry volume to around 5 billion square feet in 2014 from 3.1 billion square feet now.

Corning estimates that tablet computer sales could grow from roughly 20 million units last year to almost 180 million by 2014.

Verizon iPhone Might Get Lots of AT&T Customers, Survey Suggests

 It is clear that Verizon Wireless ran out of Apple iPhones on the first day they were made available. What remains unclear is how many of those switchers were already Verizon Wireless customers, and how many were switchers who had been using another provider.

A new uSamp survey suggested 47 percent of current AT&T iPhone customers were“very unlikely” to switch to Verizon Wireless right away. About 12 percent said it is “somewhat unlikely.”

Still, about 26 percent of AT&T customers say they are “very likely” (eight percent) or “somewhat likely” (18 percent) to switch to Verizon’s iPhone on the first day it is available.

The top two reasons Verizon’s current smartphone users do not plan to give up their androids or BlackBerrys in favor of the iphone: conversion costs (46 percent) and the keyboard (34 percent).  other reasons not
to switch included functions such as e-mail and messaging (23 percent), maps and GPS (23 percent), customization and widgets (20 percent), web browser (19 percent) and, for BlackBerry users, BlackBerry messenger (28 percent).

By contrast, a majority of Verizon’s current Android and BlackBerry users say they intend to head to Apple as soon as the iPhone hits the shelves. Some 54 percent are very likely (25 percent) or somewhat likely (29 percent) to
go iPhone as soon as the device is available.

About 66 percent of BlackBerry users indicated they are "very" or "somewhat likely" to switch to the iPhone immediately, as are nearly half of its android users (44 percent).

Current iPhone users on AT&T's network indicate that dropped calls are the chief driver of change. About 48 percent suggested they were going to switch to Verizon because of dropped calls. But  carrier coverage (25 percent) or product features (22 percent) also were mentioned as reasons for switching.

The survey by uSamp included more than 700 smartphone users.

read more here

Apple iPhone From AT&T or Verizon?

Walt Mossberg takes a look at the devices and the networks.

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