Friday, June 24, 2011

Secrets of Social Media: It's High School

"Everything you know about social media you probably learned in high school," argues Bill Murtha, President and CEO of Roberts Communications. "In high school, I spanned a bunch of cliques, groups, even a few lame gangs."

"We had juicers, druggies, motor heads, hippies (yes I’m that old,) rockers, heavy metal rockers, jocks and nerds."
Each clique had its own coda, jargon, ethics, special interests, badges of honor (or dishonor) and tests of loyalty.

Products always are some part of how cliques identify themselves. That's the "hook" a brand hopes to put out there when using Facebook or other social networks as a marketing channel. But there are lots of obvious caveats. The products are not the groups. It is the people who are the social network, the products are props.

So most brands will not be authentic members of the social group, but the provider of key props. And not every product has high emotional value, or works as a key prop. Most social groups that have a product as an identifier or prop only have a few such props, just as most consumers have a handful of relevant brands with high emotional ties. Starbucks, Apple, Whole Foods or Lexis might be some of those types of "high involvement" products.

But it simply doesn't make sense that most products people use and buy actually have much chance of achieving either high emotional involvement or therefore effectiveness on Facebook or other networks. It's just like the notion of "followers" on Twitter. Only a handful of human beings actually have "millions" of followers, and nearly all are celebrities.

Something similar happens when brands use Facebook, and most businesses try to use Facebook these days. In most cases, most brands are not going to be among the handful of names that any single human being actually does want to interact with.

Also, it is the other people any person wants to have the involvement with, even when the brand is relevant. The point is to be realistic about what Facebook can provide. Groups are about "people like me," even when the badge happens to be a product or brand. The badge isn't necessarily part of the group.

Sometimes Technology Has to Catch Up Before an App Can Take Off

Jack Dorsey tried a "Twitter" approach 11 years ago, broadcasting his notes and thoughts to friends and family using email and a Blackberry. It didn't really work very well. Twitter was launched six years later.

That happens quite frequently in the technology business: people have ideas but the infrastructure won't support the apps.

Ditch "Sense" on an HTC?

The big advantage of Android's open approach is innovation. The big danger is operating system fragmentation. You can see the tension in recent developments related to HTC implementations of the "Gingerbread" version of Android.

HTC initially said its new "Desire" device wouldn't be getting an official Gingerbread update due to memory constraints, saying there wasn't enough space on the phone for Gingerbread and HTC Sense.

Then, 24 hours later the manufacturer responded to feedback from Desire owners and changed its mind, committing to delivering Gingerbread alongside a trimmed-down Sense UI. Gingerbread on the Desire

Now Australian carrier Telstra has indicated it's willing to go even further to get Gingerbread onto its Desire handsets. "Sense" makes the Android user interface "different." But if you have used Sense, you know why users say they want it.

I happen to think HTC does really nice hardware, and I really enjoy "Sense." What I'd do if an HTC device did not have Sense, and I was shopping for a new device, isn't clear. It would be an issue, but it's hard to say if it is a deal breaker. It would be a major negative, though.

Software Will Win Over Hardware Approaches to Mobile Payments, card.io Says

"Pay with a credit card by taking a picture of it" is at the heart of card.io's mobile commerce platform. When it's time to make a payment in your app, card.io activates your phone's camera and pulls up a green frame on the screen. Put your credit card within the green frame, snap a photo, and card.io's proprietary technology will scan the card for whatever information is necessary to make a transaction.

The actual transactions are processed by third-party payment processors used by the merchant. Finally, your credit card information is immediately deleted from your phone.

Co-founder Mike Mettler, a former developer at AdMob, said the company was betting that in the long-run, software approaches will win over hardware approaches.


Danish Operators Join Forces on Mobile Wallet

TDC, Telenor, TeliaSonera and Three are cooperating on the launch of a digital wallet service based on near field communications in Denmark. Note the emphasis on "wallet," or credentials management, rather than "payment."

The roll-out will start in the fall of 2011, but it will take a few years before the technology reaches widespread adoption, the companies say.

Consumers will be able to use their mobiles to pay for goods, services and travel, at a discount if digital coupons are available, and also open doors at hotels or borrow a book at the library.

How Mobile Is Changing Social Media | Social Media Examiner

With all the change going on the social software and mobility spaces, it's easy to mistake what the potential importance might be. Consider the matter of "location," which some associate with the "check in" feature. That is important to some users, but lots of people would say it doesn't provide much value at the moment, and that is a reasonable assessment.

But location-based services at some point will more clearly be seen as changing the way businesses use social media and software, some would say. "Where I am right now" is a bit of information that changes the context of social networking when correlated with "where are my friends, associates and relatives, right now?" The difference is that location awareness potentially leads to different kinds of sharing and messaging. And many of the changes relate to potential commerce activities.

"Location" also is changing the way brands are going to do "advertising" and "promotion."

One often hears it said that social networking (different than social software in a larger sense) is becoming a substantially "mobile-focused" experience. There are location implications there as well.

HTC Evo 3D, View 4G Launched at Sprint

The HTC EVO™ 3D and HTC EVO View 4G™ launch today, June 24, 2011, exclusively on the Sprint network.

HTC EVO 3D, America’s first glasses-free 3D phone will cost $199.99 and HTC EVO View 4G, the first 4G-enabled tablet in the United States, will cost $399.99. Both prices exclude applicable taxes, and the devices require a new two-year service agreement or eligible upgrade.

Incidentally, Sprint has added some funny videos and polls on the pages touting the new devices. http://now.sprint.com/alltogethernow/index.php?pid=2&ECID=SEM:Google:C:Sprint:HTC

Zoom Wants to Become a "Digital Twin Equipped With Your Institutional Knowledge"

Perplexity and OpenAI hope to use artificial intelligence to challenge Google for search leadership. So Zoom says it will use AI to challen...