Thursday, January 25, 2007
Cbeyond, Geek Squad
In many ways, Cbeyond sells VoIP like cable companies sell digital voice. The focus is on drop dead simplicity and maximum ease of use, with all the messy technological details hidden. There's a deliberate effort to avoid introducing new technology into a customer's world in a visible way. Think "it just works." There are other businesses out there with similar approaches. Among the most customer-friendly technology support efforts one sees out there in the consumer world is the Geek Squad. Like the office superstores of the world, it just is something small businesses will turn to for predictable, approachable service. So don't be surprised when Geek Squad starts selling Cbeyond services.
Gary Kim has been a digital infra analyst and journalist for more than 30 years, covering the business impact of technology, pre- and post-internet. He sees a similar evolution coming with AI. General-purpose technologies do not come along very often, but when they do, they change life, economies and industries.
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1 comment:
Hi! What’s up! Talking about CBeyond? I had to do business with the company. Cbeyond offers a suit of different communications services and products. The company focuses on small businesses. The company employs such technology as VoIP and Cisco Systems and provides its services over single or multiple bonded T 1. I went to post my opinion on this great site www.pissedconsumer.com and there turned out to be more people who had something to say.
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