Bill Gates, Microsoft chairman, in pointing out that software is becoming more advanced and capable every year for hosting multimedia content, notes that "every year we just move to more of a digital environment. We take away the older approaches." One of the changes Gates expects is the disappearance of the private branch exchange. "In voice telephony, you have a thing called a PBX. You won't have those anymore. You'll have a communications system that is using your Internet network and it's a far richer, more flexible software-drive system." That's not going to stop small businesses from buying them. But most haven't made firm choices so far, as this forecast from The Yankee Group might suggest.
No comments:
Post a Comment