Artificial intelligence is a bit like broader elements of computing, in that all networks and business processes now rely on such capabilities, even when few executives or workers actually think much about it.
The highest current use of AI among service providers worldwide is in service quality management (17 percent) and operational cost savings (16 percent), according to Ericsson.
Service provider executives expect that their networks will use AI before the end of 2020, as 53 percent of survey respondents report.
About 55 percent of respondents believe the benefits will be evident within a year or two. The majority of service providers are at the stage of testing AI, with 48 percent focusing on AI to reduce capital expenditure. A further 41 percent are focusing on using AI for optimizing network performance, and 35 percent for new revenue streams.
The responses are based on data from 165 senior executives from 132 mobile communications service providers globally.
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