These days, when people talk about “voice,” they increasingly mean the use of voice assistants, the spoken interface to a computing device, not “talking on the phone.” To be sure, there are key differences: one is a service, the other a feature; one a conversation between people, the other a query method for apps and devices.
That growing use of voice assistants has ironic implications, as when people talk about “using voice” for customer service. In some cases, entire interactions might be completed using only an assistant. In other cases voice assistants handle routine interactions, with interactions escalated to a live agent when needed.
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