By 2023, 40 percent of new enterprise telephony purchases will be based on a cloud office suite, either Microsoft Office 365 or Google G Suite, analysts at Gartner predict. In part, that shift is the result of a couple of decades of declining investment in premises solutions and increasing investment in cloud-based solutions.
Some might say this change has voice communications becoming a feature of a productivity suite, in somewhat the same way that voice and messaging are features of a mobile phone's capabilities.
“As vendor investment in UCaaS has ramped up (while premises-based UC investment has been curtailed), UCaaS functionality now exceeds premises-based UC,” Gartner argues.
In fact, the old “private branch exchange” or business phone system market has been subsumed into unified communications, which includes traditional voice and telephony (fixed, mobile, private branch exchange, softphone), meeting solutions such as video conferencing or audio conferencing, voice mail, instant messaging and communications clients.
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