Amazon's retail business supports more than 160 AI initiatives, including the Rufus shopping assistant and Theia product-image generator, according to a report by Business Insider.
Other AI projects in the works include:
A vision-assisted package retrieval service that uses computer-vision technology to help drivers quickly identify and pick the correct packages from vans at delivery stops.
A service that automatically pulls in data from external websites to create consistent product information.
A new AI model that optimizes driver routing and package handling to reduce delivery times and improve efficiency.
An improved customer service agent that uses natural language to address customer return inquiries.
A service that automates seller fraud investigations and verifies document compliance.
Last year, Amazon estimated that AI investments by its retail business indirectly contributed $2.5 billion in operating profits. Those investments also resulted in about $670 million in variable cost savings, Amazon sources said.
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