Do Smart Phones and Tablet Change Demand for "Remote Management of Home" Services

Though consumers often indicate they will do something, and then do not, or say they will not do something, and then do, it is possible that widespread adoption of smart phones and tablets, plus more sophisticated and Web-accessible management tools, could change the perception of home security and remote monitoring services, a study by Strategy Analytics suggests. .

The survey of broadband households in France, Germany, Italy, the United Kingdom and United States found that more than 50 percent of broadband households without security are willing to pay for professionally monitored services, if combined with monitoring and control capabilities.

The key change there probably are the remote control features, not the security as such.

The study also revealed significant willingness to pay for remote healthcare and energy management services if the services are priced right. Potential adoption of smart home services is highest in the United States, United Kingdom, Germany and Italy and less so in France.

Remote healthcare services have the greatest potential in Italy if recurring fees are kept under $10 per month.

"The percentage of broadband households with both the interest in and willingness to pay for selected connected home solutions is higher than expected," said Bill Ablondi, Strategy Analytics director.

The study might suggest a combination of smart phone and tablet usage, plus easier to use Web tools, could be changing customer appetite for new home management services, such as controlling heating and cooling systems or other appliances within the home, for example.
Percentage of Broadband Households Willing to Pay for Selected Smart Home Capabilities in the US and Major Western European Countries

	Percentage Willing to Pay
Self-monitored Security	55 percent
Professionally Monitored Security	54 percent
Remote Monitoring and Control	47 percent
Remote Healthcare Services	32 percent
Remote Energy Management	30 percent

Source: Strategy Analytics, Inc.

Small Cell "As a Service?"

European service provider Colt is among service providers who believe a wholesale approach to small cell infrastructure makes sense. Virgin Business Media also is among service providers who believe creating a network of small cells and then selling use of that network to other mobile service providers, is a business opportunity.

There are any number of reasons why some mobile service providers might find the “buy rather than build” approach attractive. The cost of backhaul for a small cell will be a challenging exercise.

Whichever technology is used to backhaul small cells, it has to be cheap, "it has to be massively cheap," said Andy Sutton, Everything Everywhere principal architect, access transport. "We have a financial envelope for small cells and it's challenging."

Cost is so important because small cells will have relatively low usage compared to a macrocell and there will be lots of sites to support. Compared with macrocells, small cells quite frequently will cover distances of about 50 square meters or 538 square feet. That's an area about 23 feet by 23 feet.

One way to look at matters is that this is an area smaller than the range of a consumer's home Wi-Fi router. In other cases service providers might need to support coverage of 2 kilometers down to 200 meters. Traditional backhaul might well make sense where a small cell covers an area of 2 kilometers radius.

It will be substantially more challenging for cells covering 200 meters or less. Cells covering areas smaller than that will be much more challenged, in terms of how much a service provider can afford to invest, in terms of radio and associated facilities, or the recurring cost of leased bandwidth.  

Backhaul cost therefore becomes a key operating cost issue. A network services provider that owns lots of metro fiber, a cable operator or a telco might well be able to supply the affordable connections such small cells will require.

Entities that do not own such assets will find the cost of leasing backhaul, not to mention the costs of radios and site infrastructure, to be quite challenging as well.

For all those reasons, a well-developed wholesale small cell network could well make sense, especially for mobile service providers without extensive fixed network assets in an area.

Some will be unable to resist calling such services "small cell infrastructure as a service." Of course, historically, virtually all telecommunications offerings have been "services." So the term means almost nothing. The classic case of "communications as a product" are business phone systems.

Some speak of "communications as a service," which, when you think about it, is nonsensical. Communications always has been a service (with the exception of business phone systems). It is "communications as an app," or "communications as a feature," that is new.

In that sense, there is clear logic for small cell wholesale, in many cases. We just shouldn't get caught up in nonsensical nomenclature games.

U.S. Mobile Payments in 2017 Equally Split Between Retail an Remote Payments

The volume of U.S. mobile payments will reach $90 billion in 2017, a 48 percent compound annual growth rate rom the $12.8 billion worth of mobile purchases in 2012, according to Forrester Research analyst Denée Carrington.

Mobile proximity payments (retail transactions) are currently the smallest category within mobile payments, but Carrington expects it to be the fastest growing category. Proximity payments will reach $41 billion by 2017, making up nearly half of all mobile payments in 2017.

Cross-border remittances using peer-to-peer networks either for bill payment or sending money to other people, will exceed $4 billion in remittance value over the next five years but will fail to achieve the scale of mobile proximity payments or mobile commerce, Carrington forecasts.

Mobile remote payments, which Forrester Research calls “mobile commerce,” represent 90 percent of the mobile payments category and will continue to be the most-dominant category, representing about $45 billion in transaction volume. 



Analysts at Gartner in 2012 had a similar range of forecasts.

If E-Commerce is So Disruptive, How Come More Retailers Have Not Failed?

Apparently, attendance is up smartly at the National Retail Federation meeting this year, with about a 60 percent increase in attendance by retailers looking for technology to improve competitiveness in the face of online and mobile challenges. 

But there is a lesson here. Firms such Amazon have been in business since 1994. Everybody seems aware of e-commerce. A growing amount of retail sales volume passes through Internet retailer channels. And yet, it is hard to point to major retailer disruption, in the form of firms going out of business. 

“If e-business is so disruptive, how come nobody died?” Gartner analyst Mark Raskino recalls thinking, back in 2000. The answer might be, as it often seems to be, that big trends in complex ecosystems take some time to take root, and then hit an inflection point.

It is quite possible that U.S. retailers sense an inflection point coming, where mobile commerce or e-commerce will cease to be an irritant, and start to be extremely disruptive, dramatically reshaping revenue patterns. 

If and when that happens, the feared wave of bankruptcies will happen. The fact that nothing quite unusual seems to have happened, on that score, is simply the period of ecosystem change that precedes the disruption, one might argue. 

Mobile Internet Users in China are 75% of Total

At the end of December 2012, there were about 564 million Internet users in China. There were about  420 million mobile Internet users, representing about 74.5 percent of all Internet users, according to the China Internet Development report.

If you want to know why, sooner or later, Apple will have to create a lower-cost iPhone, that's the reason. Right now, three quarters of Internet users in China use mobile. And, right, now, most of those users own an Android device. 

It isn't any more complicated than that. Apple has done quite well, globally, in dominating the high end portion of the smart phone market. 

But to put it colloquially, Apple now is running out of high end customers. Most of the rest of the market will be more mainstream. So unless Apple wants to settle for low growth, it has to extend its product line, as it has with MP3 players and tablets, to reach a more mainstream user who does not want to buy, or cannot afford to buy, Apple's top of the line device. 

Google, Apple, Facebook, Twitter, Yahoo Sliding into "Personal Assistant" Function, Business

For years, it has  been difficult to "classify" Google. Google says it is a technology company, and with its expanding role in smart phones, tablets, operating systems, its core search business, mobile commerce, navigation and browsers, that certainly is true. 

On the other hand, Google is the paramount example of a big, influential technology company whose revenue stream is based on advertising services. That always throws a monkey wrench into the taxonomy, since historically, "media" firms had that revenue model. 

For other firms, such as Facebook or Twitter, the taxonomy is not quite so difficult. The content those firms "create" might be contributed by users, but there is a reason firms such as Facebook and Twitter are known as "social media." 

They are more recognizably "media."


These days, it also is noted that Apple's Siri, use of mobile devices overall, Twitter and Facebook are "threats" to Google because they are alternate ways for people to "discover or find things." 

In other words, Twitter, Facebook and other apps are challengers to Google as rival ways for people to discover, find or locate content and information that is highly relevant to them.

“When there is too much information, there high value in search, navigation and discovery,” said venture capitalitst Bill Tai. 

Mobile highlights the changing context of "search," though. As it turns out, what people "search for," in a mobile context, already shows a bias towards commerce: places to go, things to do, places to shop or buy products. That drives local search and mobile commerce. 

But maybe something else is happening to search as well. Voice search might be more than just "another input option." Maybe it is something more like a "digital personal assistant," allowing people to quickly find answers to questions. 

Yes, that means people use the feature to find things, which is a search or discovery process. But one might argue it is more: a move by a variety of apps, tools and approaches towards a personalized "digital assistant for your life" approach that some have called the "remote control for your life."

In that sense, it would be easier to categorize firms with ad-based revenue models. They all are in the evolving "personal digital assistant" business.

"Year of the Phablet?"

One informal rule of thumb that works pretty well is to assume that whenever an analyst dubs the coming year the "year of," it will not be. That doesn't mean the trend is wrong. Typically, there is a fair chance a trend, or potential trend, is at work.

The issue is just that a big trend takes a while to get established, and analysts typically are, for professional reasons, too eager to declare that a new trend not only will begin, but will be consequential, in the next 12-month period. 

"Phablets" now have been pronounced the subject of such a "year of" prediction for 2013. By contrarian thinking, that might suggest 2013, in fact, will not be as consequential as predicted. 

The Asia-Pacific is, and will remain, the world's biggest market for phablets, says Joshua Flood, ABI Research senior analyst. 

Last year, the Asia-Pacific region absorbed 42 percent of global shipments, a proportion that will expand steadily over the next few years to account for over 50 percent of shipments by 2017, according to ABI Research.

But some analysts continue to think the problem is that phablets are "too big for a smart phone, and too small for a tablet." The key is ergonomics, some would argue. At some point, a smart phone has to be held in one hand. 

But is it a phone? The point is not whether the device can make and receive calls, or send and receive text messages. In fact, most communicating appliances can do such things. The issue is whether the lead app for a smart phone will always be "making calls." 

These days, most users probably spend more time using a smart phone as an Internet device, for browsing, playing games, sending text messages or consuming media.

It is a reasonable objection that most people would find a phablet a less convenient operation than using a smaller smart phone. But for many users, "making a call" might be only the fourth or fifth most frequent use of the device. 

We will find out, eventually. We probably won't find out in 2013, though. 

New Roles for Retail Wi-Fi

Getting the mobile strategy right can make a big difference for retailers, said Alison Paul, leader of Deloitte's retail and distribution practice. 

When consumers use mobile devices in physical stores, there is a 72 percent chance they will turn their browsing into actual purchases, a 14 percent increase above those who don't use mobile devices, Paul said. Wi-Fi therefore plays a new role in converting interest into purchases. 

Up to this point,Wi-Fi has been an amenity for retailers in verticals such as food and  beverage, the perhaps-classic case being Starbucks. Now Wi-Fi is being viewed by a wider range of retailers who have to  balance a legitimate fear of encouraging "showrooming" with the possible upside of tailoring their in-store Wi-Fi networks to encourage purchases while users are inside the stores.

That might include any number of ways to try and influence consumers while they are shopping, from showing past buying history, delivering coupons or information about specials, for example. 

The business model also is different. Rather than an indirect amenity designed to increase customer dwell time, and therefore sales, the new approach attempts to directly influence shopping behavior. 


According to an analysis by researchers at Deloitte, mobile (defined as smart phones
for this analysis) influences 5.1 percent of all retail store sales in the United States. That implies 
about $159 billion in sales for 2012.

Mobile influence is anticipated to grow exponentially to 17 to 21 percent of total retail sales, amounting to $628 to $752 billion in mobile-influenced store sales by 2016.

Fixed Version of LTE Coming from AT&T

Both Verizon and AT&T have signaled willingness to use Long Term Evolution networks to deliver higher-speed broadband access to customers in rural areas. Verizon already does so, selling its "Home Fusion" product. 

Now AT&T executives are sending clearer signals that AT&T plans to do the same. 

"We anticipate that LTE will be a broadband coverage solution for a portion of the country; we just haven't yet gotten to the point where we have enough experience under our belt to know exactly what that footprint is going to be," said John Donovan, senior executive vice president of AT&T Technology and Network Operations. 

Tariffs will be an issue. It is almost unthinkable that the tariffs for Long Term Evolution, used as a substitute for a fixed broadband connection, will be closely equivalent. Consider that mobile broadband services feature single-digit usage plans, where fixed network broadband services have triple-digit caps. 

Verizon's Home Fusion service, which also uses the LTE network to deliver fixed location broadband, features a few monthly service plans, starting at $60 a month (10 gigabyte cap).

The 20 gigabyte plan sells for $90 per month, while the 30 gigabyte plan sells for $120 per month. Under any circumstances, the usage caps for Home Fusion and FiOS fixed network broadband vary by an order of magnitude. 

Many observers will suggest the future AT&T product, as well as Home Fusion, are aimed primarily at rural and other customers who do not have access to faster fixed network access alternatives. 

The direct competitors, in other words, are satellite broadband services, dial-up access or slower digital subscriber line networks. Some might argue that were cable modem services are available, most consumers will choose that service. 

According to a Federal Communications Commission study, about five percent of U.S. homes cannot buy fixed network service from any provider. 

Developed World Broadband, Voice Prices are Rising

Given the trend of falling prices for high-speed access and voice that have occurred in most markets over the last decade or two, some might wonder whether there is any end to the trend. The answer, surprisingly, might be "yes," at least for broadband access, and in part for some voice services. 

U.S. broadband access retail prices have been relatively stable since about 2010, including both triple play packages and stand-alone retail prices for broadband access, though speeds for same-price services tend to grow.

But there now are signs that broadband and even voice prices in the U.S. market, and elsewhere in developed markets, are growing, not shrinking.

Cablevision, for example, is boosting prices about $4 a month. Time Warner Cable added about a $5 a month modem rental fee late in 2012. In the United Kingdom, Virgin Media also is raising prices, both for high-speed access and voice services.

In Australia, Optus likewise has hiked prices. In the United Kingdom, BT also is raising prices for broadband access and voice services.

That is a significant difference from what is happening in most other areas of the developing world, where prices for broadband and voice traditionally have been quite high, compared to developed nations.

One might argue that prices in developed markets are growing because upgrades of networks to support hundreds of megabits up to 1-Gbps speeds now are happening, with the resultant need to boost prices for those features.

By some studies, developed nation prices already were quite low, measured in local terms as a percentage of income.

Despite Changing Device Preferences, Cloud App Trend is Key

With all the attention now paid to changing device preferences, it sometimes is hard to remember that “client” device preferences only emphasize the growing shift to cloud-based apps and behavior.

Apps related to use of maps provide one example, but only one. Though sales of dedicated global positioning satellite units are growing slowly, use of web-based maps and “directions” are up about 20 percentage points since 2010 according to an Accenture study.

Almost half (47 percent) of consumers Accenture surveyed use global positioning in a typical week.

Some 69 percent use a PC, 48 percent use a mobile device or smart phone and 13 percent use a tablet;

Some 35 percent have a factory-installed GPS device in their car and 43 percent would like to have a GPS device installed in their next car, the study suggests.

The point is that, while the GPS device is highly popular, its preferred form is now in a software app on amulti-function device.   

But similar shifts are occurring around use of other apps as well. A significant increase in use of online services has occurred in just one year, the study suggests.

In fact, usage of cloud apps increased for all eight of the online services Accenture researchers asked about, including online email services, games, photo storage, movie streaming, data backup, music streaming,calendaring and document creation.

What Follows Momentous First Decade of 21st Century?

Without question, the first decade of the 21st century has been momentous, in terms of the broader telecommunications industry, and especially in terms of use of mobile services. Usage in the U.S. market, for example, grew from about 38 percent of the population to 93 percent.

And though consumers had started using text messaging at the beginning of that decade, use of mobile Internet access services was nil. So, on three scores, use of mobility changed drastically.

For starters, mobile usage became virtually ubiquitous. That had obvious impact on demand for alternative ways of making phone calls. 

But text messaging, which almost nobody did in 2000, became a normal method of communications, again displacing a significant amount of voice activity. 

And only quite recently have users begun to use their mobiles as an Internet access method. 

That stunning change in consumer behavior also happened elsewhere around the world. From about 15 percent global penetration, adoption of wireless had surpassed 86 percent by 2011, worldwide. 

But such growth rates come at a "price," namely that once markets become saturate, service providers have to look elsewhere for a second act. And that largely is the main story in telecommunications in the second decade of the 21st century. 

Consider growth rates for fixed network broadband, which had a global growth rate of about 75 percent from 2001 to 2002. Growth began to slow in each succeeding year, dropping to about 10 percent annual growth rates between 2010 and 2011.

Fixed network voice lines, which had been growing at very low, single digit rates, went negative, globally, between 2006 and 2007. 

Use of mobile broadband, which had been negligible through 2006, suddenly exploded in 2007, and currently represent the growth driver for the entire global communications business, with rates of change in the 40 percent range, for 2010 to 2011. 

But you know what comes next. Mobile broadband, in turn, will reach saturation, probably settling into an intermediate growth rate of perhaps 10 percent a year. 

Nobody knows what will come next, which is one reason why service providers are placing lots of bets in a lots of areas. The next big thing after mobile broadband is not yet "discovered."

Oddly enough, because of such huge success in the first decade of the 21st century, the second decade will likely to be a time when global communications revenue growth could slow, dramatically, unless huge new replacement revenue streams are discovered. 

In fact, on a global basis, mobile subscription growth rates seem to have peaked between 2005 and 2007. 

Netflix "Open Connect" CDN is Getting Traction

Netflix Open Connect, the single purpose video content delivery network launched last year, is now delivering the majority of Netflix international traffic and is growing at a rapid pace in the domestic market, Netflix says.

That might come as a surprise for some who had predicted failure for Netflix as a provider of its own direct content delivery network services. Perhaps Open Connect has had only a marginal financial impact on other retail CDNs, but that probably was not the Netflix objective, in any case. 

The objective was, and is, better end user experience, not revenue or Netflix operating costs. 

In early 2012 Netflix began enabling Internet service providers to receive, at no cost to them, Netflix video directly at the interconnection point of the ISP’s choice. 

By connecting directly through Open Connect, ISPs would be able to improve quality of experience. 

Netflix now says Open Connect is "widely deployed around the world, serving the vast majority of Netflix video in Europe, Canada and Latin America, and a growing proportion in the U.S., where Netflix has over 25 million streaming members."

Cablevision, Virgin Media, British Telecom, Telmex, Telus, TDC and GVT are among ISPs using Open Connect. 

Preference for private CDNs, rather than buying service from a retail CDN services provider, is becoming a more popular option for large application providers, such as Comcast, Google, Apple or Facebook. Amazon of course can use its own CDN service, which is available as a retail offering for third parties. 

Amazon "Mobile First" Efforts

Amazon's mobile efforts span a range of initiatives, as illustrated by Business Insider, including e-readers, tablets, the Amazon Appstore, Kindle content and possibly mobile advertising or smart phones. 

Some would note that Amazon already has been successful in moving into the mobile commerce realm. 

Amazon and Apple arguably will compete more directly, in the mobile realm, based on their commerce efforts, while Google and Facebook will compete more directly in advertising and promotion elements of the mobile business, one might argue. 

Lower-Cost iPhone for China is Part of a Clear Trend

New rumors about a more-affordable iPhone, intended for sale in markets such as China, illustrate an important trend in technology products, namely the awareness that billions of consumers around the globe want, can benefit from, and will increasingly be able to afford, communications and communications tools once largely used only in developed nations. 

The desire might be clear enough, though the challenges are equally clear. What economists or business strategists sometimes call "the bottom of the pyramid" refers to the largest, but poorest socio-economic group of human beings, globally.

That has at times meant there are four billion people living on less than $2.50 per day. In the past that might have meant an overwhelming sense of confronting an immovable barrier to economic and social development. That is changing, as a new global middle class emerges. Nevertheless, applying first world technology in a third world context is challenging. 

The point is that new models of doing business are required. The classic form of the challenge, in the global communications business, has been the problem of supplying basic voice communications to the billions of people who had, late in the last century, "never made a phone call."

Mobile communications has been the surprising answer. Similar concerns have been raised about the cost of computing appliances. But many would argue that the smart phone, or the tablet, will solve that problem. All of that largely means the "problem" of getting people Internet access also will be solved. 

Nor does one have to assume excessive altruism on the part of industry suppliers, either. The simple fact is that computing, communications and other Internet products can be effectively sold globally, to the "base of the pyramid," new markets measured in billions of users are possible. 

That's a big deal. The opportunity to sell billions of units to billions of new customers would be attractive under any set of circumstances. But the importance is heightened because of stagnant or saturated markets in many parts of the developed world. 

In fact, the cost of the device might not be so important as the service cost.

On the other hand, lower cost devices could have important repercussions in developed nation markets as well. Consider only the issue of device subsidies. A lower-cost iPhone would lessen the need for such subsidies. less