And despite the hype, most "Web 2.0" applications are not widely adopted, the survey finds. In fact, email, word processing, Web browsers and spreadsheets are the top four applications used by information workers, the survey finds.
But even among those apps, the level of involvement or expertise varies widely. While 60 percent of employees use word processing daily, only 42 percent actually
create documents.
Most other applications are used by only a minority of information workers.
One clear area of demand, though, is smartphones. The survey suggests that only about 11 percent of information workers actually use smartphones now, but 33 percent of respndents say they use a personal mobile phone for work purposes.
About 21 percent of respondents would like to get email outside of work, and 15 percent would like email on a smartphone.
· Collaboration tools are "stalled out", says Ted Schadler, Forrester Research analyst. Collaboration tools are important for people on a team, particularly if that team is distributed across many locations, he says. But the tools are not widely adopted.
Only 25 percent of enterprise information workers uses Web conferencing and
one in five uses team sites.
That leaves email with 87 percent adoption as the default collaboration tool for most people.
Forrester surveyed 2,001 U.S. information workers as part of the study, focusing on
employees of organizations with 100 or more employees. About 44 percent of respondents indicated they work at organizations of 5,000 or more employees.
Still, it’s really location flexibility that matters most to employee productivity, and laptop users at
companies with wireless access and secure network access benefit from that.
Telework is on the rise, poised to grow to 63 million U.S. information workers by 2016, says Schadler.
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