AI is Being Used for Practical Reasons in Media, Content and Customer Service. IoT Will Use it Soon

It is hard to envision really-new things before they are available; something that Apple CEO Steve Jobs always insisted was the case with new products consumers had no experience with.  So it is with artificial intelligence, or machine learning. But there already are commonplace uses developing in the content, streaming and communications businesses.

Netflix, for example, plans to use artificial intelligence to improve image quality of its content, on a frame-by-frame basis. That has not been possible, affordably, in the past. Cheetah Mobile uses AI to produce individualized and curated content streams for its users.  Natural language processing obviously is used to support Amazon’s Alexa and Google Home.

In telecom, AI might typically be seen in customer operations, especially customer service apps. Artificial intelligence is implemented in automated online assistants that can be seen as avatars on web pages.

It is possible the widest and most-significant application of artificial intelligence will come in the internet of things areas, and therefore, would become vital for communications entities active in the application and platform parts of those businesses. The easy prediction is that AI will be used to wring meaning out of big data produced by sensors.

The more-interesting applications, if harder to envision, are advanced Iot networks that eventually could develop along the lines of the human internet. Technologist Kevin Ashton believes IoT eventually could feature sensors connected to the Internet and capable of making open, ad hoc connections with other servers,  sharing data freely and allowing unexpected applications, so computers can understand the world around them and become humanity’s nervous system.

In other words, the Internet of Things is not only a new way to gather facts but also a way to gather new facts and use them in new ways. That’s one more way AI will start to become something quite practical.
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