To nobody's present surprise, small and mid-sized businesses in the United States, United Kingdom, Canada and Australia made significant moves to adopt cloud-based remote work technology and managed services during the Covid-19 pandemic, Analysys Mason says. Many survey respondents suggest they will continue to use those new managed services once the pandemic is over, in large part because many expected higher levels of work from home on a permanent basis.
Use of new collaboration solutions is the notable feature of SMB response, though new users of cloud technology of various types or managed services also seemed to grow up to 10 percent.
At least in the first quarter of 2021, most respondents expected they would continue using those new managed services after the pandemic ends, in large part because a greater volume of work from home is expected, compared to pre-pandemic levels.
Analysys Mason surveyed 1870 small and medium-sized businesses (SMBs) in Australia, Canada, the UK and the USA between December 2020 and February 2021, about their business and technology responses to the Covid-19 pandemic.
As you would expect, given widespread economic lockdowns, revenue declined for 55 percent of “small” businesses (up to 99 employees) and 38 percent of mid-sized businesses (100 to 999 employees).
The finance, insurance and real estate industries; healthcare and professional services sectors fared best in terms of revenue “normalcy.” Firms in retail; wholesale; other business services and hospitality reported the most significant losses, Analysys Mason says.
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