Is There a "Dumb Pipe" Business Model?

No question so occupies wired network service provider attention as the recrafting of the business model known as the "dumb pipe." In some ways, it is an unusual question, if only because virtually all retail service providers say that is the one way they will not plan to grow their businesses.

If anything, virtually every executive wants, where feasible, to "move up the value chain," adding more value and functionality, not less.

There are isolated examples of "dumb pipe" models, such as in Singapore, where a new wholesale-only network access company will sell service to all other retail providers. There are more examples of hybrid models, where a functionally separate wholesale entity provides services to all retail providers, but where actual ownership of the assets might remain with a former incumbent or new provider.

Virgin Media, for example, has at least considered offering other retail providers wholesale access to its access network, though company executives publicly deny a recent report that it has concrete plans to do so.

So wholesale is the only area where there might be some modicum of serious debate is over the role of wholesale services. And in most cases, the only reason wholesale is a subject of serious investigation is because regulatory authorities have forced service providers to operate in a robust wholesale environment leading to huge loss of market share.

That said, in most cases it quickly will become obvious that "dumb pipe" operations have to be managed just as any other element of the business, but cannot, in and of themselves, support all the current or future operations of a service provider business at a time when the current revenue base is eroding.

Whatever one might say, it seems generally clear that "dumb pipe" can be a business for a wholesale-only entity, but not so clearly, thus far, a retail operation. Even some firms that have tried the wholesale-only route typically wind up getting into their own retail operations as well.

So far, executive preferences notwithstanding, market experience tends to suggest there are some successful "dumb pipe" business models, primarily found in the wide area network backbone, where "capacity" is the product, and some limited evidence that wholesale-only access opportunities may exist where regulators require it.

So far, though, in the retail, end user business, dumb pipe has not yet proven to be sustainable.

http://www.guardian.co.uk/business/2009/may/04/virgin-media-cable-network-internet

Who "Owns" Social Media?

Social media are just different. You can argue about who "owns" the content on YouTube, on blogs or Web sites in general. In a strict legal sense, you can come up with an answer.

In a broader sense, much "ownership" these days is shared. A particular site might "own" a certain piece of content. But creators can opt out and withhold their content. A company might own, in some sense, the content hosted on its site. That company might own the rights to monetize that content. But content creators also are provided "no incremental cost" rights to create their content. They also have the right to remove the whole site, at will.

So at some level, who "owns" it is not the question. To some real extent, all social media is a cooperative venture for everybody who wishes to contribute. No matter who "owns" a site, the value increasingly is created by the people who choose to contribute.

http://adage.com/digitalnext/post.php?article_id=136481

10% Annual Global Wireless, Broadband Growth to 2013

Wireless and broadband subscribers will grow at over 10 percent per year over the next five years, says TeleGeography, with a net 2.5 billion net new subscribers by the end of 2013.

But average revenue per user will grow more slowly, at a five percent annual rate, in large part because the bulk of the new customers will be gotten in developing regions where subscription and usage fees will be lower.

The bulk of subscriber growth will come from countries where GDP per capita is under $3,000 a year, with obvious implications for retail pricing.

For those of you who have followed global communications industry for any length of time, this is a surprising development, as policymakers have for decades lamented the slow pace of communications development in much of the world.

These days, the use of mobility to rapidly increase both voice and broadband consumption is nothing short of breathtaking.

The corollary, TeleGeography says, is that service providers with significant exposure to developing markets will fare better in acquiring those new customers. Service providers operating in multiple geographies will do even better, TeleGeography says.

http://www.telegeography.com/cu/article.php?article_id=28323

Qwest Adds National Wi-Fi Access

Qwest Communications has joined the ranks of service providers for whom the Wi-Fi hotspot business model is cable modem or digital subscriber line service. The move also illustrates the growing trend to offer broadband access irrespective of how a network provides that access.

The next step for some providers will be broadband subscriptions that cover fixed or mobile access. For Qwest, the new features add a key mobility element for its fixed service.

Qwest broadband access customers now have free, unlimited nationwide access to Qwest Wi-Fi offered at 17,000 hotspots, powered by the AT&T Wi-Fi network.

A recent survey Qwest sponsored found nearly half of all respondents valued Wi-Fi because it provided them with the freedom and flexibility to stay connected beyond the home or office. In other words, users increasingly expect Internet access wherever they are.

"Our study showed that nearly half of all respondents get ‘antsy,’ in about an hour, if they can’t check e-mail, social networking sites or instant messaging," says Dan Yost, Qwest executive vice president.

California Wants $1 Billion in Broadband Stimulus Funds?

The good news is that 96 percent of California's households have access to a high-speed Internet connection, some note. The bad news is that 45 percent of Californians choose not to buy broadband.

Still, California officials are said to be contemplating asking for as much as $1 billion of the $7.2 billion in national broadband stimulus funding. For demand stimulation, possibly.

http://www.sacbee.com/politics/story/1833842.html?mi_rss=State%2520Politics

Everything's Amazing; Nobody's Happy

http://www.youtube.com/watch?v=jETv3NURwLc&feature=PlayList&p=6C3C7034BEA0AA1D&playnext=1&playnext_from=PL&index=7

U.S. Mobile Market Goes North in 4Q; Rest of World Goes South

The U.S. mobile market behaved differently from most of the rest of the world in the fourth quarter of 2008: most markets saw revenue declines; the United States did not..

Mobile end-user average revenue per user dropped between five percent and 15 percent globally in the fourth quarter of 2008, year-over-year, according to researchers at ABI Research. China, India, and a number of other Asian markets dropped more than 10 percent.

In Europe the ARPU contraction was in the range of five to eight percent.

But in North America, ARPU grew, on the strength of mobile data revenues. In South America, markets were more mixed with some markets deflating inline and others, like Brazil, managing to hold up ARPUs, says ABI Research.

To be sure, mobile data revenues are growing in virtually every market. Mobile data (messaging and mobile Internet) contributes 38 percent of Japanese ARPUs, and many European operators depend on mobile data for over 25 percent to 30 percent of their ARPU.

One can only speculate about why the U.S. market has behaved differently. Perhaps, despite the recession, consumers have more discretionary income. Perhaps pricing models are such that variable usage reductions are less attractive. Maybe there is something different about the demand curve for mobile Internet.

Whatever the reasons, the U.S. mobility business was somewhat atypical in the fourth quarter.

http://www.abiresearch.com/press/1421-Economic+Conditions+Reducing+Mobile+End-User+Spending+Up+to+15%25

Vonage Not a Telecommunications Service, Apppeals Court Says

The 8th U.S. Circuit Court of Appeals has upheld a lower court ruling that Vonage is not a telecommunications service provider, and is not required to contribute to the Nebraska Universal Service Fund.

The logic, of course, is that independent VoIP companies such as Vonage provide an “information service” rather than a “telecommunications” service. But the regulatory regime has to be considered unstable.

Cable companies do pay into the USF fund, for example. Also, the time is coming when lots of portals, Web sites and other providers will be offering such information services.

At some point, the typical regulator test--if it walks like a duck, and talks like a duck, it's a duck--will have to be addressed. The regulatory wall between "information services" and "communications services" is going to be hard to maintain, long term.

36% Mobile Marketing Growth in 2009

The U.S. market for mobile advertising will grow 36 percent, increasing from $169 million in 2008 to $229 million in 2009, according to a new forecast by Interpublic's Magna.

That's a downward revision from the company's previous forecast for mobile ad growth in 2009, primarily due to the brutal economy.

The sheer number of mobile devices in use, about 270 million at the end of 2008, according to the CTIA, is one driver. The  mobile Web is the other driver. In January, 22 million individuals accessed the mobile Web daily and 63 million monthly, up from 11 million and 37 million for each frequency during January 2008, Magna says.

The report found that smart phones are key to growth. About 32 percent of AT&T Wireless contract subscribers owning such a device at the end of the first quarter of 2009, more than double that of the previous year, for example.

78% of Small Firms Hold or Increase Online Spending

About 74 percent of small U.S. business-to-business advertisers are either increasing spending over 2008 or keeping it level, according to an Outsell survey of 1,019 U.S. and U.K. advertisers. About 26 percent of these smaller companies are reducing budgets, in contrast with the 40 percent of large B2B advertisers who forecast cuts.

But here's an interesting angle, something other surveys also are showing: small firms increasingly see spending on Web sites as "advertising" and Web site spending is the largest single category of online expense.

Spending on their own Web sites remains the largest item for B2B advertisers, at 59.1 percent and 51.1 percent of total online budgets for small and large firms, respectively.

Online marketing/ad spending is growing among U.S. B2B companies in general—up 8.2 percent from last year among smaller firms, and up 0.4 percent for larger ones.

Small U.S. B2B companies are also growing spending more than 10 percent each for keyword buys on search engine sites, e-mail marketing, industry-specific sites, and webinars.

http://www.outsellinc.com/press/press_releases/ad_mkting_study_highlights

What a Quantum Shift Looks Like

Inflection points--times when a rate of growth or decline shifts to a different trajectory are key business events. More startling by far as quantum shifts, where an entire business model either takes off or collapses.

The basic business lesson is to recognize that when whole new markets are growing, while legacy businesses are declining, one can go for longish periods of time where the change seems to be simply quantitative.

You see slightly more of the new stuff, slightly less of the old stuff, but within a business environment that seems stable.

Then the quantum shift occurs and something entirely new appears, as in a flash. That's pretty much what is happening now, in the print media space.

But lots of other businesses have some exposure to quantum shifts. Just about anything touched by Internet Protocol or bandwidth has at least some exposure to sudden quantum shifts.

To be honest, those of us who make forecasts always use linear thinking. Excel forces you to do that. Most of the time that works. Except when a quantum shift occurs. Then everything changes, very rapidly.

Sort of like water changing to ice, or water to steam: one minute you are dealing with one sort of element; the next moment, it is something else.

http://247wallst.com/2009/05/03/the-sun-sets-on-businessweek-forbes-and-fortune/

"Remnant" Inventory Fastest-Growing Online Ad Segment, Says ThinkEquity

Non-premium display advertising (often known as "remnant" inventory) is likely to remain the highest-growth segment of online media over the next five years, with the greatest potential to create significant opportunities and market dislocations, say ThinkEquity analysts William Morrison and Robert Coolbrith.

Premium display includes graphical display advertising inventory sold through a direct sales force such that ad placement, impression volume, and time-frame within which the advertisement will run are guaranteed.

Non-premium display advertising is sold without specific time-frame or placement guarantees, typically by a third party. Historically, there has been an order of magnitude to 20 times price differential between premium and non-premium channels.

"On a percentage basis, we expect non-premium display to be the highest-growth category in online media, through a combination of significant volume mix shift and pricing growth versus other media types," they argue.

Also, look for big changes in the ecosystem. Online advertising exchanges should eventually come to dominate the inventory aggregation function traditionally performed by online advertising networks, although some networks' proprietary inventory aggregation channels should remain relevant in niche and high-value market segments, ThinkEquity says.

Likewise, ad network and ad agency and even publisher business models should increasingly converge. Among other things, the major Internet media companies (Google/Doubleclick, Yahoo!, Microsoft, and AOL/PlatformA) are likely to continue consolidating and

capturing the overwhelming majority of the non-premium market.

Exchanges increasingly are being used as inventory aggregation platforms with traditional horizontal ad networks(ValueClick, Advertising.com, Tribal Fusion) increasingly abdicating their supply-side aggregation role and acquiring media directly on the exchanges and “meta ad networks” (MediaMath, Varick Media Management, X+1) that are focused on data,

optimization, and arbitrage, ThinkEquity notes.

The premium CPM (cost per thousand) advertising segment has been losing market share to performance-based advertising (typically to non-premium inventory) since 2001, with the share shift accelerating during the past three years, ThinkEquity says.

Click the image for a larger view.

Dramatic Shift in Sprint Nextel Net Ads Performance

Not often will you see a sequential change in subscriber additions as Sprint Nextel saw between the fourth quarter of 2008 and the first quarter of 2009.

That isn't to say Sprint Nextel's churn problems are behind it. The company apparently still is losing customers to AT&T and Verizon Communications.

But Sprint Nextel got a boost from Amazon Kindle users and prepaid customers.

In principle, an increase in prepaid, at the expense of postpaid, should put pressure on margins.  So far that does not seem to be a problem. All in all, though, the first quarter was impressive, at least on the metric of net customer additions or losses.

If Sprint Nextel can follow through in the second quarter, it might be an inflection point.

Tips for Mobile Marketers

A couple of tips for mobile marketers: bite-sized chunks of entertainment work. Ask users to send in photos from their mobiles. Offer an incentive.

Incentives such as access to weather, news alerts, local event information, mobile content or even a coupon increase take rates and consumer participation. 

And many campaigns take advantage of interstitial time; those short blocks of time that happen all day when users have a couple of minutes of downtime or waiting. 

Late last year, the Army National Guard launched a nationwide in-theater advertising campaign featuring "Warrior," a two-and-a-half minute music video by Kid Rock, and an appearance by NASCAR driver Dale Earnhardt, Jr. 

As part of the campaign, a mobile Web site allowed movie watchers to access and interact with the "Warrior" site on their mobile phones while sitting in the theater.

"Warrior" appeared for a two-month period before PG-13 and R rated movies in more than 3,000 theaters nationwide. During the campaign, the mobile site saw over 50,000 page views and an impressive level of engagement from mobile users who often downloaded and viewed the multimedia content multiple times as well as shared it with friends.

http://www.mediapost.com/publications/?fa=Articles.showArticle&art_aid=104915

26% of IT Execs Say They Will Invest in VoIP This Year

Information security tops a list of projects information technology executives expect their firms to invest in this year. Some 43 percent of surveyed IT executives say they will do so, says Robert Half Technology.

Voice over Internet Protocol investments will be undertaken by 26 percent of respondents.

Some 28 percent say virtualization initiatives will be funded while data center efficiency was cited by 27 percent of respondents.

You might be surprised that so many enterprise executives are planning VoIP initiatives of one sort or another, this year. That's almost as many as those saying they will undertake data center virtualization efforts.

http://www.roberthalftechnology.com/PressRoom?id=2458