Friday, December 17, 2010

Old Debates Over "A La Carte" Might Not be Relevant in Future

An economist might say the typical video bundle works because it allows distributors to apply scale and scope economics.
 
The corollary is that most networks, which are advertising supported, want to be part of a "no choice" basic tier for business reasons of their own, namely the ability to better sell the advertising that underpins their business models.

According to some studies, relatively few networks actually make a $100 million or more in annual ad revenue, though.

When multichannel video distributors say a bundled approach creates economics that favor smaller, niche networks to thrive, they are right.

Deprived of carriage on a broad "enhanced basic" tier, perhaps 60 percent of networks might find themselves immediately imperiled, as going concerns.

An end to bundling would likely decimate most smaller, more-lightly-viewed networks. To the extent that content and program diversity is a desired end user benefit, "choice" in all likelihood would decline in a full a la carte environment, because most people would not buy most channels.

The possible advent of over-the-top TV viewing worries most in the current ecosystem for one compelling reason: "households view less than one quarter of the networks they are forced to buy in the bundle," the Consumers Union noted in an past analysis assuming a 50-channel offering. Even today, with hundreds of available channels, end user behavior does not seem to have changed much.

Most people watch a dozen or so channels on a regular basis.

Cable operators have argued that end-user costs might actually climb in an a la carte environment, for a number of reasons. Higher customer care costs, operating and marketing are likely, cable operators have argued. Part of the argument has been based on the need to supply new decoders to customers who did not previously need them. That is likely not much of an issue these days, as cable operators convert to largely-digital or all-digital services where customers already must be provided set-top boxes.

So perhaps some of the historic objections from a distributor point of view have eroded.

Separate studies by the Federal Communications Commission seem to have concluded that unbundling could save money, or wouldn't save money. See this study. One of the studies suggested “consumers that purchase at least nine networks would likely face an increase in their monthly bills" when buying a la carte.

Likewise, one of the studies suggested bill increases ranging from 14 percent to 30 percent under a la carte, while the other suggests a consumer purchasing 11 cable channels would face a change of bill ranging from a 13 percent decrease to a four percent increase, with a decrease in three out of four cases.

The point is that it is very hard to tell, conslusively, what might happen if providers shifted to a la carte viewing. With online delivery coming to the fore, it might not ultimately matter. A la carte might happen, but on the Internet.


1-Day Number Porting Mandatory on Jan. 31, 2011

Neustar's one-day number porting service for small-to-medium-sized telecom operators now is available. The Neustar "PortXpress" is a cloud-based service that enables operators to reduce the interval for number porting requests to just one business day, enabling them to meet the Federal Communications Commission’s new one-day number porting requirements by the January 31, 2011, deadline without system modification or new capital investments.

Comcast, Level 3 Dispute is Still About Money

Comcast says "Level 3 and Comcast engineering teams held several in-person discussions over the past 48 hours to discuss potential significant revisions to parts of our peering and direct connect architecture."

Comcast says the engineers "developed a potential new and different architectural approach" that Comcast wanted to test with Level 3 as soon as next month. The solution would require both to make a "relatively modest investment" that would allow both companies to better understand the traffic, routing, and economic considerations.

Comcast also offered to keep the economics of the existing newly executed agreement at 'no cost' until the companies learned the actual costs of the new approach during this trial.

"Level 3 chose to leave the meeting when we wouldn't agree to a 'zero cost' outcome," Comcast said.

The Tron Trailers are Gorgeous

My mom didn't like the original, and I don't think she'll like this sequel, either. But take a look at the visuals.

http://trailers.apple.com/trailers/disney/tronlegacy/

Are Web Apps the Future of Websites?

Web apps, it is argued, will displace browser-based apps. What seems a fairer statement is that apps will displace some browser-based content and app access.

If you have used both browser and mobile apps on a smartphone with a good touch-based browser, for example, you might not be so convinced that apps are better than web pages in all cases. You might have discovered that self-executing applications such as navigation programs, work best as traditional apps.

In other cases, if you want content richness, an app can provide a leaner experience than the main news page of a content source you are interacting with.

Test of T-Mobile HSPA and Sprint WiMAX Networks

One has to take mobile broadband speed tests with a bit of circumspection, as experienced throughput can vary enormously at any single location, at any point in time, when using only one device.

But in a recent test of the T-Mobile myTouch 4G and Samsung Epic 4G in Philadelphia and Trenton, N.J., the T-Mobile USA and Sprint WiMAX networks performed virtually the same in Philadelphia, with the Sprint network performing much better in Trenton, N.J.

The tests also showed differing speeds at various test points in each city, as well. You probably can argue the merits of each network (HSPA+ and WiMAX) based on these tests. They do suggest that HSPA+ can offer comparable throughput to WiMAX, at some times and places.

Thursday, December 16, 2010

Social Contact Centers

Social software is starting to be deployed both in the contact center and the enterprise, says Blair Pleasant, COMMfusion owner.

Enterprises basically are starting to treat Twitter and Facebook posts just like another media channel for the contact center.

MetroPCS Eyes TerreStar Assets - WSJ.com

MetroPCS Communications is exploring a purchase of assets of mobile-communications business TerreStar Networks Inc. out of bankruptcy court, the Wall Street Journal reports.

TerreStar's most attractive assets are government licenses to use spectrum for mobile satellite applications. MetroPCS, the fifth-largest U.S. wireless carrier by subscribers, has been on the hunt for spectrum that will help it become a national operator.

It isn't clear whether the spectrum could be "re-purposed" for terrestrial fourth-generation networks, but LightSquared has been able to get such authority, as Terrestar has customers already making use of the satellite communications network.

MetroPCS also could use wholesale capacity from the proposed LightSquared network, as well. MetroPCS might also bid on spectrum Clearwire wants to sell. 

AT&T's "Satellite Augmented Mobile Service" uses the TerreStar network and dual-mode handsets that use both cellular and satellite networks.

The TerreStar "Genus" smartphone operates with terrestrial mobile as the primary default mode and satellite access capability as a secondary option for voice, data and messaging.

The access to the TerreStar satellite network enables wireless communications coverage in remote areas for government, energy, utility, transportation and maritime users, as well as backup satellite communications capabilities for public safety agencies, first responders and disaster recovery groups.

Netflix Encounters Complexity of Content Rights

Netflix said some of its deals with studios and other content providers prevent it from offering its streaming video service on TiVo DVRs distributed by Suddenlink Communications and other multichannel video programming distributors.

"Only those TiVo units sold in the retail channel are licensed to offer the instant streaming functionality from Netflix," Netflix spokesman Steve Swasey said.

TiVo apparently does not have the rights to offer Netflix on the boxes provided to Suddenlink because Netflix agreements with numerous content providers don't extend to devices distributed by cable companies and perhaps others.

It is likely similar issues will develop as more providers enter the streaming video business, and discover the complexity of rights agreements.

Twitter Illustrates Pareto Distribution

The "long tail" distribution is a standard Pareto distribution, popularly thought of as the "80/20" rule, where a disproportionate share of just about anything comes from a fraction of the causes.

Twitter followers in December 2010 show a clear Pareto distribution, as do people that Twitter users "follow."

The clear implication for things such as market share in any sphere of business will also have a Pareto distribution.

The implications for businesses and organizations that use Twitter as a social tool is that, in all likelihood, modest expectations should be watchword. It is highly unlikely most companies and organizations will ever appear at the head of the tail. Those spots normally are held by celebrities of one sort or another.

That isn't a reason not to use Twitter, just a reminder to be realistic about expectations.

Stuxnet an Instance of Cyber War?

Damage from the Stuxnet virus has apparently set back the Iranian nuclear program by as much as two years, according to a German security expert interviewed by the Jerusalem Post, and may be an instance of cyber warfare.

http://www.jpost.com/IranianThreat/News/Article.aspx?id=199475

Stuxnet is a Windows-specific computer worm first discovered in July 2010 by a security firm based in Belarus, according to Wikipedia. While it is not the first time that hackers have targeted industrial systems, it is the first discovered worm that spies on and reprograms industrial systems.

It is said to have been specifically written to attack Supervisory Control And Data Acquisition systems used to control and monitor industrial processes.


Stuxnet includes the capability to reprogram Programmable Logic Controllers and hide its changes.The worm's probable target is said to have been high value infrastructures in Iran using Siemens control systems.

Will 2011 Be Decisive for Clearwire?

Among the wireless issues to watch in 2011 is what happens with Clearwire. Though in principle the company could go bankrupt if it does not raise some billions of additional funding later in 2011, a more-reasonable bet might be some "change of control" event.

Clearwire could, in principle, be bought, merge with another firm or perhaps even become a firm without a full national footprint. The last option would be complicated, but might involve Clearwire selling off assets in markets it has not built, or finished building, to another firm that would finish the construction. That would seem the least likely of all outcomes, though.

Mobile Charges Based on Time and Apps?

In principle, there is no reason broadband access plans cannot be created for a few favored applications, perhaps Facebook, for example. Jonathon Gordon, Allot Networks marketing director, sees no reason why mobile operators could not create such plans, much as they offer specific plans for text messaging, rather than full access to the mobile web.

Application-focused packages might allow users to buy more-modest mobile broadband plans specifically oriented to a few, or just one, lead application.

Mobile Commerce Cuts Both Ways

Retailers and others in the mobile ecosystem think mobile commerce has lots of potential, in lots of different ways. But mobile commerce cuts two ways. It might prove advantageous for retailers in some ways, and a bit of a threat in other ways.

Until recently, retailers could reasonably assume that if they just lured shoppers to stores with enticing specials, the customers could be coaxed into buying more profitable products as well. The "loss leader" technique perhaps does not work so well when a shopper can do price comparisons using a mobile device, while still inside a store.

Now, marketers must contend with shoppers who can use their smartphones inside stores to check whether the specials are really so special, and if the rest of the merchandise is reasonably priced.

'The retailer's advantage has been eroded,' says Greg Girard of consultancy IDC Retail Insights, which recently found that roughly 45 percent of customers with smartphones had used them to perform due diligence on a store's prices.

MMS Campaigns Get Most Views on Verizon

About 37 percent of multimedia messaging service ads sent out during the third quarter of 2010 were viewed on the Verizon Wireless network, Mogreet says. About 31 percent were viewed on the AT&T network.

T-Mobile got 13 percent of views, while Sprint users represented 11 percent of views. Perhaps the results are not too surprising, as Verizon has the most customers, overall, followed by AT&T. Given that Apple iPhone users tend to view the most mobile display ads, though, the findings suggest that user behavior on other devices is significantly different. MMS might be a way to reach users of other devices with rich media or graphically-oriented messages.

T-Mobile USA, Nokia Siemens Networks Working on 650 Mbps HSPA

Mobile service providers would be able to achieve peak data rates of more than 650 megabits per second using a proposed HSPA standard supported by T-Mobile USA and Nokia Siemens Networks.

"Long Term HSPA Evolution" would improve mobile broadband with speeds matching those promised by LTE Advanced. T-Mobile USA and Nokia Siemens Networks are driving the technology’s standardization aiming to make it available for commercial deployment by 2013.

The proposed standard would boost bandwidth by allowing use of multiple frequency bands, creating larger channels and hence faster access. The standard might give T-Mobile USA, for example, more opportunity to upgrade its existing HSPA+ network for faster speeds, without requiring a switch to LTE Advanced.

Still, T-Mobile USA might require more spectrum, some of which it might be able to reclaim from frequencies now used to support voice operations on its GSM ntworks.

Does iPhone Increase or Decrease U.S. Trade Imbalance?

Trade policy occasionally erupts with charges of "jobs exported" and larger trade imbalances. The charge is no less made of high-technology products than for manufactured goods.

If trade statistics were adjusted to reflect the actual value contributed to a product by different countries, the size of the U.S. trade deficit with China—$226.88 billion, according to U.S. figures—would be cut in half, some researchers argue.

Enterprises Adopting iPads

About seven percent of corporate respondents surveyed by ChangeWave now say their company provides employees with Tablet devices, up about one percentage point since ChangeWave's previous survey in August.

The Apple iPad (82 percent) remains by far the most popular tablet for business purposes. H-P has 11 percent share and Dell has seven percent share.

As with other Apple products, the iPad’s satisfaction ratings are outstanding, with 69 percent of corporate users saying their company is very satisfied and another 28 percent somewhat satisfied with the Apple device.

The larger point is that tablet devices, lead by the iPad are finding a home in enterprises very quickly. The ChangeWave survey also suggests that enterprise adoption could double, to 14 percent, over the next quarter.

About 73 percent of respondents say the iPads are used for Internet access, while 69 percent report they are used for checking email. About 67 percent report that iPads get used for work away from the office.

Sales support is an application used by 46 percent of respondents, while 45 percent use iPads for customer presentations. In about 38 percent of respondents say iPads are used for laptop replacement.

Why Enterprises Move Apps into the Cloud

"Business agility" is the reason 65 percent of 140 surveyed enterprise information technology professionals give for desiring virtualization and cloud projects.

But cost savings are the second most important reason for moving at least some applications into the cloud. Competitive advantage also is seen as a top driver for such moves.

read the study here

Triple Play and Broadband Pricing: The Assumptions Always Matter

Methodology matters when any researcher attempts to make a cross-nation comparison of TV, voice or broadband access value and spending. For example, when trying to determine whether consumer prices are up, down or flat, and looking at either stand-alone or bundled service packages, the assumptions make all the difference.

A new study by the Technology Policy Institute, for example, finds that U.S. broadband prices are relatively steady.

 Researchers Scott Wallsten, TPI VP and James L. Riso, TPI senior fellow, studied about 25,000 wireline broadband plans across Organization for Economic Cooperation and Development countries as part of their analysis.

Overall, quality-adjusted prices remained relatively constant from 2007 to 2009, they find.

Prices for standalone broadband plans in the U.S. are approximately in the middle of the range of prices across OECD countries. Prices for triple play plans in the U.S. are among the highest in the OECD. And while residential prices have on the whole remained constant in the U.S. they have been declining in most other countries.

read the full study here.

The study also compared quality-adjusted broadband prices across countries and over time, and found that
U.S. standalone broadband plans (plans not bundled with voice or video services) compare favorably to other OECD countries, but that U.S. prices for triple play (plans bundled with voice and video) packages and very-fast broadband connections tend to be higher than those in other OECD countries. In addition, while residential prices have remained unchanged in the U.S., they have been falling in most other OECD countries, the study found.

One might argue that the triple-play prices are subject to the assumptions one makes. By definition, a triple-play bundle includes three products at one price, so an analyst has to attribute component prices to each of the constituent products.

Indeed, the researchers caution that the results must be viewed carefully. "The figures must be interpreted cautiously," the report says. The raw prices do not immediately translate into meaningful observations about the real world for at least two reasons, say Wallsten and Riso.

"First, the number of plans in a given country will affect the median and range of prices in that country," they say. "These simple summary statistics assume all of a country’s plans are equally important and representative, which is not the case."

Plans often are available to subsets of a country’s population of varying size, and the popularity of different plans differs even when they are available to the same population. "Notably, existing studies and sources of data on prices suffer from this problem: the prices they report may be based on plans that are not those to which consumers typically subscribe." In other words, the study deals with published rates, and not with the percentages of consumers who may be buying various plans.

Also, the plan data does not account for contracts and data caps, which makes simple comparisons difficult.

The other issue, when looking at triple play pricing, is that if prices for the other constituent services--voice and video--vary significantly, the triple play packages will reflect, to a large extent, those pricing differentials. And most observers might note that U.S. video entertainment packages cost more than equivalent services in most other markets. See study  here for a comparison of multichannel TV spending in variious countries.

The point is that all such cross-country studies are highly dependent on the assumptions and methodology used.

Will the 2026 World Cup Create Any Long-Term Economic Benefit for Host Nations?

World Cup long-term economic effects will be negligible, economists at Goldman Sachs say. That might seem unlikely, given the 2026 FIFA Wor...