Enterprises basically are starting to treat Twitter and Facebook posts just like another media channel for the contact center.
Thursday, December 16, 2010
Social Contact Centers
Social software is starting to be deployed both in the contact center and the enterprise, says Blair Pleasant, COMMfusion owner.
Gary Kim was cited as a global "Power Mobile Influencer" by Forbes, ranked second in the world for coverage of the mobile business, and as a "top 10" telecom analyst. He is a member of Mensa, the international organization for people with IQs in the top two percent.
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