Enterprises basically are starting to treat Twitter and Facebook posts just like another media channel for the contact center.
Thursday, December 16, 2010
Social Contact Centers
Social software is starting to be deployed both in the contact center and the enterprise, says Blair Pleasant, COMMfusion owner.
Gary Kim has been a digital infra analyst and journalist for more than 30 years, covering the business impact of technology, pre- and post-internet. He sees a similar evolution coming with AI. General-purpose technologies do not come along very often, but when they do, they change life, economies and industries.
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