Steve Jobs Had "iCloud" Idea in 1997

It's a good illustration that, sometimes, things developers want to do, cannot be done at a particular point in time. Sometimes it takes a decade or more for the all the background enablers to line up. Apple will announce "iCloud" today, June 6, 2011.

Whati isSocial CRM?

"A lot of people talk about social CRM, but few know what it means' Jan Sysmans, director of product marketing at Sugar CRM, says.

 There are three ways in which social can be introduced within customer relationship management Jan said, on top of the manual access to information from various sources.

First is "what my customers are saying about themselves on various social media platforms." This is the listening component.

Click on the image for a larger view.

Second, there is "the way that your customers want to be talked to," a talking component. Finally, there is the way that your customers want to be engaged with, an engagement component.

View more presentations from Yann Gourvennec

Social CRM: 3 stages of Social integration within sales force automation - [En] Orange Business Live

Are the IT department's days numbered? - [En] Orange Business Live

It's the sort of question a proponent of cloud computing would ask, but Orange staffers speculate about whether enterprises will abandon their internal data centers completely for cloud alternatives in 10 years.

"It is looking increasingly likely that some organizations won't run any internal systems at all in their own enterprise data centers, but will instead source everything from the cloud," says
Anthony Plewes, of Orange Business Services.

Facebook is a case in point. The company was leasing its data centre services from third parties for years, until it decided to build its own.

It unveiled its Oregon-based facility in April 2011, and released the hardware specifications under an initiative called the "Open Compute Project," which Facebook hopes will create a standardized data center model.

Are the IT department's days numbered? - [En] Orange Business Live

Sprint to Sell HTC EVO 3D on June 24, 2011

Sprint will be selling the "HTC EVO 3D" and "HTC EVO View 4G" on the June 24, 2011, representing the first smart phone able to view and record full motion video in three dimensions, while the EVO View 4G will be the first tablet able to use the Sprint national 4G network.

The "glasses-free" 3D smart phone will be available for $199.99, and HTC EVO View 4G, the first 4G tablet in market, will be available for $399.99, with a new two-year service agreement or eligible upgrade.

Customers can pre-order HTC EVO 3D or HTC EVO View 4G at any participating Sprint Store with the purchase of a $50 Sprint gift card (per device).

On June 24, Sprint Stores nationwide will open doors at 8 a.m. local time for customers to get a jump-start on purchasing these hot new devices.

HTC EVO 3D and HTC EVO View 4G, Make Debut Exclusively from Sprint on June 24

Browser is Top Smart Phone App Used in 5 European Countries

Mobile Benchmark Data for the European Market 3 Month Avg. Ending March 2011 Total EU5 (UK, DE, FR, ES and IT), Age 13+ Source: comScore MobiLens
	Reach (%) of Mobile Subscribers
	EU5	France	Germany	Italy	Spain	UK
Sent Text Message	82.4%	82.8%	78.8%	79.7%	80.9%	90.0%
Used Application (excl. pre-installed)	30.3%	28.1%	26.5%	28.4%	29.6%	39.3%
Used Browser	31.0%	31.3%	24.6%	27.8%	28.7%	42.7%
Listened to Music	25.6%	22.7%	26.6%	23.4%	32.3%	24.4%
Accessed Social Networking Site or Blog	19.8%	19.5%	13.3%	18.3%	18.1%	30.2%
Accessed News	14.9%	14.1%	12.3%	13.9%	11.5%	22.0%
Played Games	25.6%	15.4%	24.2%	29.0%	27.7%	32.2%
Used Smartphone	34.5%	30.4%	27.6%	37.9%	39.8%	39.2%

Europe Sees 40 Percent Growth in Mobile Banking Through Smartphones - comScore, Inc:

Groupon has Issues, But not the Ones People Focus On

Since Groupon filed its notice of initial public offering (form S-1), there have been scores, perhaps hundreds of negative articles written about Groupon's business model and prospects. But though there are issues, the most-frequently-raised issues might not be the key concerns. Groupon is, of couse, in a "quiet period" and unable to respond.

But executives at Yipit as a daily deal aggregator of over 500 services, has a different view, after talking to hundreds of daily deal sites, big media companies, white label providers, local merchants, journalists, daily deal users and daily deal non-users. Local merchants do like the service, and the amount of discounts is not an issue for firms with high fixed costs.

Yipit Blog

EchoStar to Debut Small Cable Operator VOD

EchoStar Technologies will introduce a new video-on-demand solution aimed at smaller cable TV operators. The new "Aria" system features a high-definition digital video recorder with a high-resolution interactive program guide, a video-on-demand service.

The set-tops also will be "SlingLoaded," incorporating the ability to view at-home content at remote locations. The single-server solution supports Apple iOS, Google Android, BlackBerry and Windows mobile devices. The system also provides a remote DVR programming feature.

EchoStar Slings Over-the-Top Pitch - 2011-06-05 10:00:00 | Multichannel News

Samsung, LG, Motorola Top U.S. Device Share, comScore Reports

Whatever else you might say about developments in the smart phone market, it has to be noted that Android has succeeded in the marketplace, perhaps beyond what its detractors had hoped for. As recently as August 2010 you could still find some people suggesting Android would not threaten Research in Motion, for example. See http://www.theregister.co.uk/2010/08/25/android_to_conquer_all_not/. Before that, people were arguing that little of the actual cost of a smart phone is driven by the cost of an OS license, so Android would not get much traction. Before that, some were arguing that mobile operating systems were more complicated than they seemed, and that Google would struggle to get it right.

In less than a year, those predictions seem to be catastrophically wrong, for RIM. And though the conventional wisdom now is that Apple and Android are the top-two smart phone operating systems to contend with, the conventional wisdom seems to be right. All of a sudden, it seems an arguable point that RIM and Nokia might not make it. Given RIM's historic dominance of the enterprise, and Nokia's prominence globally, both might have seemed unthinkable just a couple years ago.

Though some of us spend more time tracking smart phone developments than feature phones, Samsung had 24.5 percent of U.S. mobile subscribers in the three months ending in April 2011, says comScore. Samsung is followed by LG with 20.9 percent share and Motorola with 15.6 percent share.

Apple jumped to the fourth position with 8.3 percent share of mobile subscribers (up 1.3 percentage points), while RIM rounded out the top five with 8.2 percent share.

Google Android ranked as the top operating system with 36.4 percent of U.S. smartphone subscribers, up 5.2 percentage points. Apple also gained share, capturing the number-two position with 26 percent of the smartphone market. RIM ranked third with 25.7 percent share, followed by Microsoft (6.7 percent) and Palm (2.6 percent).

Considering that only 32 percent of U.S. subscribers appear to own a smart phone, it is perhaps significant that 39 percent of all phone owners say they use browsers, while 38 percent download apps. About 28 percent use mobile social networking or check out blogs from their mobiles, while 26 percent play games on their devices.

Mobile Content Usage 3 Month Avg. Ending Apr. 2011 vs. 3 Month Avg. Ending Jan. 2011 Total U.S. Mobile Subscribers Ages 13+ Source: comScore MobiLens
	Share (%) of Mobile Subscribers
	Jan-11	Apr-11	Point Change
Total Mobile Subscribers	100.0%	100.0%	N/A
Sent text message to another phone	68.1%	68.8%	0.7
Used browser	37.0%	39.1%	2.1
Used downloaded apps	35.4%	37.8%	2.4
Accessed social networking site or blog	25.3%	28.0%	2.7
Played Games	23.7%	26.2%	2.5
Listened to music on mobile phone	16.5%	18.0%	1.5

comScore Reports April 2011 U.S. Mobile Subscriber Market Share - comScore, Inc

U.S. and European SMBs Buying Cloud Services

U.S. and Western European small and medium business technology buyers are allocating a larger proportion of their spending to cloud-based services, according to AMI-Partners research.

About 15 percent of U.S. SMBs were buying cloud services in 2010, but that will grow to 15 percent in 2015, AMI-Partners predicts.

At the same time, spending by Western Europe’s 11 million small and medium businesses on cloud services is set to grow at a CAGR of 12.6 percent between now and 2015. See http://www.ami-partners.com/index.php?target=news&mode=details&news_id=205.

U.S. SMB buyers are showing a strong inclination to purchase bundled cloud offerings as opposed to a stand-alone application, AMI-Partners says.

“A significant segment of U.S. SMBs prefer to deploy multiple cloud services in order to achieve flexibility, ease of IT management, and lower CAPEX,” says Donald Best of AMI.

The AMI research shows that 38 percent of U.S. SMBs have a strong preference for obtaining software as a service as part of a package or bundle, versus only 11 percent who are interested in a single service. One third of U.S. SMBs are interested in bundling multiple hosted infrastructure and remotely managed services offerings, versus nine percent of firms who only want a single service.

In Western Europe, adoption of cloud services (SaaS, IaaS and Managed Services) will double by 2015. A key contributor to the impetus of the Cloud is the proliferation of mobile devices, AMI-Partners says.

Nearly two thirds of Western European SMBs surveyed by AMI-Partners equip their employees with smart phones for business purposes, and tablet computers are also experiencing very rapid uptake, according to the study. Some eight percent of SMBs plan to purchase over 1.5 million tablets for their businesses in the next 12 months, the study also found.

“The cloud model’s flexible payment model (pay per user per month) makes access to technology affordable for resource-constrained small and medium businesses,” says Hugh Gibbs, VP Research, EMEA.. “But equally important is that the cloud model eases and speeds up implementation of technology."

About 70 percent of European small businesses have no dedicated IT staff resources.

AMI-Partners - News :: U.S. SMBs show strong preference for cloud ?bundling?

U.S. Small Businesses Will Spend $36 Billion on Marketing in 2012

Total marketing spending by U.S. small businesses (companies with fewer than 100 employees) will reach $36 billion in 2012, as an increased number of firms invests in advertising and promotional activities, according to Access Markets International Partners.

Spending is expected to be up four percent from 2010 levels.

AMI-Partners - News :: U.S. Small Businesses are projected to spend $36B on Marketing Activities in 2012

74% of Enterprises Use Cloud Computing, Survey Finds

Some 74 percent of 573 enterprise executives surveyed by Avenade are using cloud computing. Of organizations yet to adopt cloud services, three quarters say they will do so in the future.

About 60 percent of respondents say cloud computing is a top IT priority for next year. Among C-level executives, 75 percent report cloud computing as a top priority. Some 43 percent of companies surveyed use private cloud services.

The United States has seen steady cloud computing adoption rates with a 19 percent increase since 2009.

Survey Finds Cloud Computing Has Matured, But It Can Be a Pain | News & Opinion | PCMag.com

Social Network Musical Chairs

Some of us might say there is a game of musical chairs being played by private social networks that believe now is the time to go public. Valuations are debated, but for those of you who think there is a social media bubble going on, the issue is how long before the bubble bursts and one of the IPOs simply breaks the trend line.

The big social network that is the last to raise money may find it waited too long.

Which Social Network Will Be The Last IPO? - 24/7 Wall St.

LightSquared's LTE breaks GPS in New Mexico

LightSquared is going nowhere with its proposed Long Term Evolution unless it can fix the interference problems it seems to cause to GPS systems.

Deere & Co. has reported to the Federal Communications Commission the risk of "severe interference" on tractors using GPS systems from as far as 20 miles away from a LightSquared tower and "a complete loss of service" between four miles and 22 miles distant.

Separately, public safety officials near the testing area reported LightSquared's tower knocked out their GPS systems in some areas, according to Bill Range, New Mexico's E-911 program director.

The frequencies Lightsquare uses are located close to the frequencies used by satellite navigation systems, and GPS users—particularly the military and police—worry the company's plan to install 40,000 antennas around the country will overpower GPS signals.

In principle, frequency filters should work, but there also is the matter of signal strength. GPS signals are quite weak, compared to the cell tower transmissions. And filter performance will drift with temperature.

Unless LightSquared can conclusively prove it really has a durable fix, it will not get final permission to use its satellite frequencies on the ground, to support LTE service.

LightSquared's LTE breaks GPS in New Mexico trial, angers John Deere

Enterprises Match Support to End User Technology Choices

At least some enterprises in North America and Europe are trying to work with the growing trend of end users wanting to use their own applications and devices at work. Some information technology executives have created managed digital allowance (MDA) programs that match corporate support to the types of technology users prefer.

These are more closely managed variants of "Bring Your Own Technology" programs, where employees select and often fund the productivity tools they want.

MDA programs provide their workers with a portion of the funds they need to invest in applications and devices of their choice. Rather than dictate a limited range of company-provided mobile devices, this policy adjustment helps employees choose the tools that best suit their work styles, roles, and geographical location.

On the support side, the MDA model requires creation of a flexible service catalog, in which the IT organization matches the support services it provides to specific applications and devices. This increase in choice actually helps reduce service-delivery costs, because it eliminates the old, always-on-call help desk and relies instead on significant user self-service in support and IT service request management.

Empowering End Users Means Changing IT Support Models

33% of Brands are Running Mobile Campaigns

A third of companies surveyed by Kingfish Media currently have a mobile strategy in place, and among those who don’t, two thirds plan to have one within the next 12 months.  

Not a lot of investment is currently taking place, though. Only about 12 percent of brands’ marketing spend is on mobile. However, the vast majority of respondents (82 percent) plan to increase their spending on mobile over the next year, with 30 percent taking the budget from mainstream marketing and advertising.

Currently two thirds of companies use a mobile website, while 28 percent are using a native app. Some 27 percent are using both.

In 2012, respondents foresee an increase in native app development as 43 percent plan to have an app and 49 percent report they will be using an app and mobile site.

Most commonly, brands are using mobile initiatives to build or grow relationships, which explain why the most popular content types are currently social media, branded, email capabilities, geo-location or maps and general reference.
Original branded content, ads, expert content and videos are the types of content used most often in mobile format.
Commerce over mobile channels is slow to take hold among respondents. Less than 20 percent are currently conducting mobile commerce, mostly over a mobile web site. Interest does rise for 2012.

Nearly 60 percent are tracking visitors to their website from mobile devices, usually with Google Analytics. Among those tracking, companies are finding that a relatively small percentage of traffic is coming from a mobile device—on average 8%. And only about 10% of customer/prospects are using a mobile app developed by the company.

http://www.contentmarketinginstitute.com/2011/06/mobile-study-and-content-marketing/

Will Groupon Really Boost Your Local Business?

Groupon, the group shopping or social coupon business, might or might not increase near term profits for a business that uses it. Offers are designed to get people "in the door" who might not have shopped at a particular establishment before.

Groupon gets people into your shop, but it doesn’t keep them there, necessarily. Also, a retailer has to weigh the higher traffic with the reduced gross margins a discount implies. All of that means a Groupon campaign will boost revenue, but not profit, in the near term.

The best feature of a Groupon experience is the exposure. It will boost your website, blog and social media traffic, which will lead to more signups, likes and follows. This is what you’re paying for when you’re running a Groupon.

Will Groupon Really Boost Your Local Business? | Social Media Examiner

People Would Give Up Their TVs Before Their Mobile Phones

The Social Habit 2011 by Edison Research

View more presentations from webby2001

Twitter is a Mobile App

Though only 13 percent of online adults use Twitter, more than half of Twitter users access the service on a mobile phone, researchers at the Pew Internet & American Life Project report.

As of May 2011, 13 percent of online adults use the status update service Twitter. That represents a significant increase from the eight percent of online adults who identified themselves as Twitter users in November 2010.1

The study also found that 54 percent of Twitter users access the service from their mobiles.

Main Report | Pew Internet & American Life Project

Tech Bubble?

Some continue to insist there is no tech bubble. But some who used to think there was no bubble are starting to worry. Though most companies on public markets remain fairly valued, there is pent up demand for growth stories. Oddly enough, the sluggishness of the rest of the economy, and the lack of growth, is going to heighten interest in the coming wave of application-driven initial public offerings. See Let’s Not Get Too Cocky About The Blubble.

Still, it is worth noting that even bubbles are spurred by genuine change in the computing business. Bill Gates famuosly acknowledged that he "didn't get the Internet." Now former Google CEO Eric Schmidt candidly says he missed the social revolution, aside from writing memos that were not followed by vigorous action. See http://techcrunch.com/2011/06/01/eric-schmidt-is-a-surprisingly-worried-man/.

That's the sort of big miss by an industry leader that fuels a new wave of computing innovation, and typically is lead by new firms. But we tend to overshoot. Always. So expectations for most of the coming application IPOs will be excessive.

Google +1 Makes Web Pages More Social