40% Will Increase Email, Text Message Marketing Campaigns, Survey Finds

About 40 percent of email marketers surveyed in November 2009 by Silverpop say they will increase their email marketing budgets in 2010, while 47 percent said their budgets would stay the same.

In the coming year, more than half of survey respondents (52 percent) said increasing customer loyalty was a top email marketing goal.

But incremental revenue clearly is the top driver. Overall, 51 percent of respondents want to drive incremental revenue with their email program, while 65 percent of those with larger email budgets say that's their top goal in 2010.

"Inbox clutter" remains an issue for 37percent of respondents. That's an issue, but nothing like the opt in issues faced by users of text messaging campaigns, whose users often must pay "by the message" to receive them. Cluttering up an inbox is one thing, charging someone to receive your marketing message is far worse.

And social media is growing in important. About 84 percent or marketers plan to include social media into their email programs in the coming year, while 38 percent will add text messaging.

Marketers enjoying budget increases are even more likely to add these to their programs; About 89 percent of marketers will growing budgets say they will incorporate social media,  while 44 percent of respondents with growing budgets say they will add text message campaigns.

Email linked to popular social networks will work fine for PC-based users, but text messaging will be needed to reach mobile users on the go.

Who Will Lead Mobile Internet Industry?

If there is one enduring theme in the information and communications technology businesses, it is that the industry's leaders in one era are displaced by new leaders in the subsequent era.

That suggests we will see a new list of industry leaders in the "mobile Internet" era that is coming.

The main thing right now is not to worry too much about where we set the boundaries of the various computing waves.

The point is that a new wave is coming. As shocking as the notion might seem, the names that lead the Internet computing wave might not be on the list of "mobile Internet computing." Nothing is foreordained, though. Just because no leader has made a transition from one era to the next does not mean contestants will not try their best and hardest to make history by managing the transition.

Android Gaining Ground on iPhone as App Platform

Android seems to be emerging rather quickly as a "number two" choice for mobile device application development, a new analysis by comScore suggests.

“With handsets on multiple carriers, from multiple manufacturers, and numerous Android device models expected to be in the U.S. market by January, the Android platform is rapidly shaking up the smartphone market,” says Mark Donovan, comScore SVP. “While iPhone continues to set the bar with its App Store and passionate user base, and RIM remains the leader among the business set, Android is clearly gaining momentum among developers and consumers.”

Of those American consumers in the market for a smartphone, 17 percent are considering the purchase of an Android-supported device in next three months, compared to 20 percent indicating they plan to purchase an iPhone.

Although Android’s share of the smartphone market is relatively small, it has quickly doubled in the past year to 3.5 percent in October 2009.

An analysis of mobile media consumption on smartphones suggests that users of both Apple and Android-supported devices are more likely to engage with mobile media than an average smartphone user.

Users of the Apple iPhone were most likely to consume mobile media, with 94 percent of users doing so in September 2009, while 92 percent of Android device users, predominantly T-Mobile G1 users, engaged in mobile media activities, 12 percentage points higher than an average smartphone user and far higher than the 26 percent use of mobile media by feature phone users.

Apple and Android users were equally likely to engage with news using their browser and are nearly identical in their mobile application engagement. About 80 percent of both iPhone and Android users say they access news using their device browsers. About 83 percent of Apple users and 82 percent of Android users say they use downloaded apps.

Some 58 percent of iPhone users say they use mobile social networking, compared to 52 percent of Android users. About 43 percent of iPhone users use instant messaging while 46 percent of Android users say they use mobile IM.

Email is an area where Android and iPhone behavior is distinct. Apple iPhone users (87 percent) are far more likely to use email on their devices than Android users (63 percent).

Google’s Android platform has continued to gain awareness among U.S. consumers. In August 2009, just 22 percent of mobile users had heard of the Android, while in November 2009 this figure had reached 37 percent, largely prompted by the Verizon Droid advertising campaign launched in the fall.

The comScore study found that not only is general awareness increasing about Android, but intent to purchase an Android-supported device is also increasing among mobile phone users.

When mobile users were asked in November 2009 which phone they planned to buy in the next three months, 17 percent of respondents in the market for a new smartphone said they planned to purchase an Android-supported device, with 8 percent of those planning to purchase a Verizon Droid, compared to 20 percent of respondents who said they planned to purchase an iPhone during that same time period.

In comparison, when survey respondents answered this same question in August 2009, only seven percent indicated an intent to purchase either the T-Mobile G1 or the T-Mobile MyTouch -- which were the only Android-supported phones available at the time -- while 21 percent of respondents planned to purchase an iPhone in the next three months.

U.S. Mobile Handset Sales to Double in 2010?

Although 2009 was not the best year for mobile device sales most places in the world, the United States was a rather salient exception. But 2010 will be an even-better year for U.S. mobile device sales, says TNS. In fact, moble phone sales could double in 2010.

About 53 percent of American respondents and 55 percent of Canadian respondents say they plan to buy a mobile phone in the next six months, up from just 24 percent of U.S. respondents a year ago and 19 percent of Canadian respondents.

Touchscreen phones are set to be the big winners, with 29 percent of U.S. consumers and 28 percent of Canadian respondents saying they will buy one as their next phone.

Mobiles with Qwerty keyboards are also rising in popularity, with 23 percent of U.S. respondents indicating they will buy such a device, and 19 percent of  Canadians.

But there are some issues.  TNS’ research shows that consumers find it hard to distinguish one device from another. Also, 27 percent of Amercian consumers and 29 percent of Canadians consumers say "ease of use" problems as preventing them from using some of the new mobile services offered.

Another mobile device that stands to do well in 2010 is the netbook. About 19 percent of American consumers say they are likely to buy one in the next six months, compared to 19 percent for larger notebooks and only five percent for desktop PC’s.

In Canada, about 20 percent of consumers say they are likely to buy a netbook, 22 percent a notebook and five percent a desktop machine.

TNS studied 24,000 consumers in 35 markets to develop its findings.

Have Smartphones Surpassed TV as a News/Information Channel?

The mobile phone has become an increasingly prevalent channel for Americans to receive news and information, in fact surpassing television in terms of importance, says Synovate.

About 35 percent of U.S. survey respondents say they cannot live without their mobile phones. Compare that to the 34 percent of U.S. respondents who said they couldn't live without TV.

There's your shocker: mobile phones now have become more important than television.

But the Internet clearly is the number-one source for news and information. Fully 58 percent of Americans say they can't live without the Internet, the highest response across all 11 national markets surveyed by Synovate.

One way of evaluating importance is to compare the monthly recurring cost of using a multi-channel video subscription compared to a smartphone subscription. Most smartphone fees, for a single user, now run in the $75 to $100 a month range. The typical video subscription likewise runs in the $75 to $100 range.

To be sure, a single video subscription can be shared among members of a household, so the value per person is different. But many households also use mobile family plans, which likewise changes the cost-per-user.

The comparisons are most direct for a single-user household, where it might be argued the value of a mobile and TV are about equal. In a four-person household, one might argue the mobile is more important as per-person spending is something like $50 a person, whereas mobility is about $80 per person.

Mobile Internet Wave Coming: Who Wins?

If a "fifth wave" of computing is about to break, as analysts at Morgan Stanley clearly believe, the issue is who the wave's new winners and leaders will be.

The history of computing suggests that the companies that lead the prior wave do not lead the new wave.

Morgan Stanley seems to think that as social networking and mobility combine, a company such as Facebook could wind up in the "Mobile Internet Computing" leaders category.

Morgan Stanley also is high on Apple making the cut, as well. Should Apple pull that off, it would make history.

Verizon Gives Fixed, Mobile High-Speed Internet Access Customers Free Public Wi-Fi

Though it has not extended the offer to its smartphone users, Verizon Wireless has given some of its fixed broadband access customers (those on plans supporting a minimum of 3 Mbps in the downstream direction) and mobile broadband customers "no incremental cost" access to about 10,000 public Wi-Fi hotspots in the United States.

Verizon Wi-Fi is available in locations across the United States, including airports, bookstores, coffee shops, hotels and other public locations. The service is also available at locations in Canada and Mexico.

The new feature is available to mobile broadband customers using Verizon Wi-Fi supported devices, including the Mobile Broadband USB modem, PC Card, "ExpressCard," Verizon Wireless MiFi 2200 Intelligent Mobile Hotspot, or a notebook or netbook with "Mobile Broadband Built-In" running Windows 7, 2000, XP or Vista.

When within range of a Verizon Wi-Fi hotspot, customers can use "VZAccess Manager" to connect with a Wi-Fi-enabled notebook or netbook computer. When they are ready to move, but want to remain connected, or if they want the added security of the Verizon Wireless network, customers can simply switch back to Verizon Wireless’ 3G wireless network, which is the largest and most reliable in the country.

To use Verizon Wi-Fi, customers must also have VZAccess Manager version 7.2 or higher installed on their PCs.