GrandCentral has had a few number porting issues of its own. CEO Craig Walker says GrandCentral had issues with 434 customers whose numbers could not be seamlessly transitioned from one underlying supplier to another.
What happened is that a supplier of numbers and connections "sent us a notice that they’d be exiting certain markets and disconnecting some phone numbers in 30 days," says Walker. GrandCentral immediately began porting the numbers to a larger carrier partner. But 434 couldn't transparently be moved.
Those users had to be assigned new telephone numbers in the same area codes they already were using. Going forward, GrandCentral is emphasizing working with large, reliable providers committed to providing these services long term.
"Although this affected only 15 of the local areas where we offer services, out of nearly 8,000, we take this matter seriously and have done everything to make the disruptions as limited as possible," says Walker.
That is the way to handle an unplanned outage.
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