A recent survey of ComputerWorld readers has Verizon's FiOS service topping the satisfaction rankings in virtually every measured category. Overall, 96 percent of FiOS customers rated the service "excellent" or "good." And though cable modem services scored better than Digital Subscriber Line overall, Comcast fared poorly as a provider. All that noted, and for all the grumbling one tends to see on blogs and discussion boards, about three quarters of the respondents think their services are "excellent" or "good." Upload speed remains the single biggest gripe.
Sunday, August 12, 2007
Verizon FiOS Blows Away Competition
A recent survey of ComputerWorld readers has Verizon's FiOS service topping the satisfaction rankings in virtually every measured category. Overall, 96 percent of FiOS customers rated the service "excellent" or "good." And though cable modem services scored better than Digital Subscriber Line overall, Comcast fared poorly as a provider. All that noted, and for all the grumbling one tends to see on blogs and discussion boards, about three quarters of the respondents think their services are "excellent" or "good." Upload speed remains the single biggest gripe.
Gary Kim has been a digital infra analyst and journalist for more than 30 years, covering the business impact of technology, pre- and post-internet. He sees a similar evolution coming with AI. General-purpose technologies do not come along very often, but when they do, they change life, economies and industries.
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