Business VoIP Explodes

Worldwide revenue from hosted VoIP and managed IP PBX services jumped 52 percent to $24 billion in 2007 after surging 66 percent in 2006, and is expected to grow in the strong double-digits through at least 2011, say researchers at Infonetics Research.

The number of worldwide residential and SOHO VoIP subscribers grew 60 percent between 2006 and 2007, to over 75 million, with the largest gains in North America and Europe, the Middle East, and Africa, although Asia Pacific still leads.

Business customer share of worldwide hosted VoIP service revenue will increase from 26 percent in 2007 to 41 percent in 2011, Infonetics says.

Comcast is North America’s largest consumer VoIP service provider, with 20 percent subscriber market share, while France Télécom leads in the EMEA region. Softbank leads in Asia Pacific, and Cableco and Vono Brazil are neck and neck in Central and South America.

“While VoIP services are being embraced by consumers worldwide, businesses have been comparatively slower in their adoption due to various roadblocks," says Matthias Machowinski, Infonetics Research directing analyst. All that is about to change, though, as Session Initiation Protocol interfaces and SIP trunking services now are available.