Unified communications, which was on Gartner's "top 10" trends list for 2009, has been dropped from the 2010 list, which moves "cloud computing" to the top spot.
People will disagree about what that means, but no trend remains "top of mind" forever. Nor is the ranking an indication that UC is unimportant, simply that it might not be among the most-important priorities for the coming year.
It might simply indicate that most enterprises have figured out what they want to do, for the moment.
It might indicate that computing architecture, and issues related to computing architecture, which always are top concerns for enterprise IT staffs, once again have moved to the forefront, and that "voice" issues related to IP telephony are largely in an advanced stage of deployment.
In fact, four of the top-six issues are directly related to remote computing capabilities.
1 comment:
I think it is merely an indication that IT has to focus on specific communication applications/functionality, rather than on a label that covers all forms of communication (UC). Its like using a term such as "integration" or "interoperability" without saying what you are trying to integrate.
However, we do have have to indicate that we need interoperable and integrated applications that are interoperable and integrated with communications, as opposed to legacy applications are NOT integrated or interoperable. So, for example, its not good enough to say you have a "telephone system," but you now need a "UC" telephone system (not just an "IP" telephone system) that is indeed integrated with all the other forms of communication with people and business applications.
So, if they drop "UC" because it is not a product (which I agree with), they should at least add it to the specific application products and services that support UC!
Post a Comment