Augmented and virtual reality will be applied to unified communications as a service, says Business2Community, likely being used for data visualization, storytelling, and contact center visual customer service interactions.
That should come as no surprise as unified communications, then UCaaS came to embrace video conferencing, for example.
Gary Kim has been a digital infra analyst and journalist for more than 30 years, covering the business impact of technology, pre- and post-internet. He sees a similar evolution coming with AI. General-purpose technologies do not come along very often, but when they do, they change life, economies and industries.
One of the surprising internet developments has been the creation of new business models for technology firms, ranging from Alphabet and Met...
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