Thursday, November 30, 2006

Mobile Music Downloading Doubles

About 4 percent of American mobile phone owners aged 12 and older have downloaded full digital music songs over-the-air in the past 30 days, doubling proportions seen in 2005, says Ipsos North America. Males are twice as likely as females to have ever downloaded full songs. Teens are the most likely to have ever done so (11%), with younger adults 18 to 34 being the next most likely (8% among 18 to 24 year olds and 7% among those 25 to 34).

Some 14 percent of U.S. mobile phone owners say they have full-song download and playback capability. On average, over-the-air mobile music downloaders have 6 tracks stored on their mobile phones, similar to the number of ringtones stored. The average mobile music downloader spent roughly $7.00 in the past month on ringtones, songs and ringback tones.

Cable VoIP to Dominate

Assuming this forecast is correct, we can also assume that cable companies will have something like 25 million VoIP accounts. And since cablers sell POTS replacement service, we can assume that nearly all those 25 million accounts will come at the expense of telcos. You might be thinking that is bad enough, representing something like 15 percent of existing POTS lines. But it might be worse. Assume that by 2010 there are just 70 million POTS lines in service. That would make cable company share about 36 percent of lines. Of course, by that point, "lines" won't be needed to provide "voice," at least not dedicated, application-specific lines.

More Realism on Walled Gardens

In a refreshing move, Verizon Wireless and other wireless carriers seem to be moving away from exclusive reliance on walled garden business models for content. Instead of forcing users to buy from the branded portals, carriers now seem to be edging more in the direction of allowing third party content providers to sell direct.

Verizon has signed agreements with several companies that sell games, ringtones and other mobile content, including VeriSign Inc.'s Jamster, Fox Mobile Entertainment's Mobizzo and Yahoo Inc. Analysts estimate Verizon's slice of revenue is about 30 percent on such deals.

Cingular Wireless has been on the third party route for about two years, and now has 46 percent mobile-content market share, says The Yankee Group.

The Yankee Group estimates U.S. mobile content sales will reach $11 billion by 2010. It isn't yet clear how much will come from video. We probably will be surprised by the ultimate shape of the demand curve, as we were surprised by SMS success.

Video Downloads from BitTorrent, Wal-Mart

BitTorrent and Wal-Mart both are going to sell movie downloads. BitTorrent features material from Hollywood studios Paramount Pictures, Lionsgate and Twentieth Century Fox Film, as well as TV shows from MTV Networks starting in February. Wal-Mart for its part has begun testing digital downloads. To avoid cannibalizing its DVD sales, Wal-Mart offers the download for a few extra dollars to customers who have bought a DVD copy of the same movie.

It's getting to be a crowded space. Since August, companies including Apple Computer, AOL, and Amazon have started selling downloads of movies from a variety of studios. Microsoft, meanwhile, started selling film downloads on its Xbox 360 console.

Download pricing hasn't standardized yet. Prices range from $8 to $20 per movie. In many cases, purchasing a download is just as expensive--or more expensive--than purchasing a DVD would be. A download is arguably far less convenient as well. All of which is to be expected for a channel in its infancy.

Nearly 1/4 of VoIP Installs Require Rework

Which is why Tektronix's Minacom division recommends loopback testing when doing a VoIP install. Also, with the complexity of in-home audio-video-PC-networking systems increasing, we wouldn't be at all surprised if telco and cable technicians start having to spend more time on first visits, with a devilishly high rate of return visits for rework, despite more advanced testing.

A telco or cable VoIP service is a traditional managed service, for the most part. A customer in-home network running Wi-Fi, VoIP, broadband, video moving between PC and TV, plus PC devices and fixed-mobile integration of handsets is a local area network supporting multiple applications and devices. Setting up a LAN of this type requires more work, and is more tricky, than a managed service with one network termination and then one or two pieces of customer premises equipment (video decoder and ATA, for example).

Wednesday, November 29, 2006

Disney Pins Hopes on Mobile Video

Disney Media Networks Co-Chairman Anne Sweeney says the ability to watch television on mobile devices is a "critical" area of growth. The launch of live wireless TV services, such as Verizon Communications Inc.'s MediaFlo service next year, obviously could provide a potentially lucrative new channel for Disney's top-rated television shows.

Sweeney said Disney Media Networks, a unit of Walt Disney Co., expects the ability to watch live TV on cellphones and other mobile devices to help media companies reach new audiences.

Disney's ABC Television network has licensed about 250 hours of its top shows "Lost" and "Desperate Housewives" to South Korean wireless phone operator TU Media Corp. "We're learning from Korea about a transition that will be happening in the rest of the world," she says.

Asked when she expected live mobile TV would reach the U.S., she said, "I'd say ... certainly within the next 12, to on the outside, 24 months -- more like 12-18."

To be sure, mobile video is likely to reach critical mass in markets such as South Korea before that happens in the U.S. market, just as U.S. consumers were slower to adopt mobile services and SMS compared to European and East Asian consumers.

So why are mobile consumers in South Korea and Japan such avid innovators in mobile applications? Perhaps in part because they spend so much time away from home, so much commuting time is spent in crowded public transit, homes are smaller, argues Andy Capener, Starent director of marketing. "You just can't carry a laptop on a train," Capener says. It may also be a cultural thing. "They love gadgets and the latest and greatest," he adds.

"They are risk takers and have succeeded economically because of innovation, so now it is ingrained in popular culture," muses John DePietro, Starent product marketing manager.

But there might be some natural inhibitors in the U.S. market. Fewer people spend lots of time commuting using public transportation. Lots of people commute by car. But you can't very well watch video on your mobile and drive at the same time.

Run on Packed Snow or Ice

So it has been snowing in Denver for 24 hours. Maybe 7 or 8 inches and it is 14 degrees Fahrenheit. Of course, cars have melted some of the snow so now there are sheets of ice mixed in with the packed snow. On such a day I typically postpone my run. But today I slapped a pair of Yaktrax on my running shoes and went out. Yaktrax are the running shoe equivalent of chains for your tires. Worked like a charm. The "Pro" version costs about $30 retail. Great technology.

Mobile Email Using Voice Channel

Berggi will offer a "Pull" email alternative to the Blackberry "push" service, a move that extends email mobility to just about any mobile phone for about $4 a month, without requiring a data plan. Consumers will be able to send and receive email on their phones from Internet services such as Yahoo, Microsoft or Google, along with popular instant-messaging services. Document attachments will not be viewable, though. U.S. consumers can sign up on the company's Web site at http://www.berggi.com.

Mail access already is among the most frequently used apps on smartphones, so there is reason to believe email access using the voice channel also will prove popular. Weather sites are hit by about 22 percent of mobile smartphone users. ESPN is popular with nearly 18 percent of users. Mail services provided by Google, Yahoo!, MSN and AOL are used by 65 percent of smartphone users, according to a recent survey by MobileWeb Metrix.

And, of course, email is the leading enterprise mobile application as well.

Tuesday, November 28, 2006

Mobile Data, Multiple Revenue Streams



Multiple revenue streams are better than just one. Cable companies get paid by customers, some program networks and advertisers. Newspapers get paid by subscribers and advertisers. So one obvious way communications companies can get ahead is to expand the range of revenue sources, diversifying away from exclusive reliance on end user recurring fees. Advertising and content sales are the obvious early candidates.

So far, though, this is most logically provided on a mobile smart phone, personal media player or PC, or on a telco IPTV service. Standard telephones just don't seem to be part of the picture. Which is one reason why visually-oriented IP communications sooner or later will be a standard telco offering.

So far, U.S. wireless providers, for example, have quite some way to go before new services revenues contribute anything like the revenue voice services do. All U.S. mobile revenues from sources other than voice will amount to about $5.4 billion this year. Total revenues will probably top $110 billion this year.

Monday, November 27, 2006

You Probably Already Knew This...

...but enterprises now are interested in mobiity solutions for external customer-facing and internal efficiency reasons. Still, the single most important reason for equipping employees and associates with mobility support is to respond to customer inquiries faster, say researchers at Aberdeen Communications.

U.S. VoIP Passes 8 Million Sub Mark

U.S. VoIP providers added 1.27 million net subscribers in the third quarter, boosting total sub count to 8.2 million, a year-over-year increase of 130 percent from the same quarter last year, according to Telegeography. Revenues increased a bit faster, up 146 percent year-over-year, to $732 million.

Vonage remains the market leader with 1.95 million U.S. subs. Time Warner is second with 1.64 million subs, but its growth rate braked dramatically. Comcast continues to grow fast, adding 483,000 net subs in the quarter, passing Cablevision and claiming the number three spot.

With the notable exception of Vonage, the cable companies are where the high growth is occurring. Independents 8x8 had 169,000 total subs; SunRocket had 156,000 while Primus had an estimated 112,000, says Stephan Beckert, TeleGeography analyst.

Collectively, the cable companies had 5.1 million VoIP subs at the end of the third quarter.

TeleGeography now projects that U.S. VoIP subs will reach 9.7 million by the end of the year, representing about 8.7 percent of U.S. households, with annual revenue of $2.6 billion.

Beckert sees no cause for alarm when evaluating Time Warner's unusual results. "I think in significant part, the slowdown is due to market swaps with Comcast, all related to their dividing the spoils of the Adelphia bankruptcy," says Beckert. "Time Warner and Comcast swapped a few markets to rationalize their geographic footprints, and also dissolved partnerships in Houston and Kansas City."

As a result, Time Warner effectively "transferred" 143,000 IP voice subs to Comcast.

On the other hand, "it does appear that Time Warner's 'organic' growth is slowing, but one quarter--especially one that involved such significant asset transfers--doesn't make a trend," says Beckert. "I expect we'll need to wait another quarter or two to see if their underlying growth rate really has slowed."

Friday, November 24, 2006

The Most Notable Shift...

In the competitive local exchange carrier (CLEC) market of late has been the emergence of the cable companies and independent telcos and VoIP companies as providers with noticeable revenue share. In the early 1990s, it was believed that the primary competitors to the incumbent telcos would be other newly-formed telcos. Instead, it turns out to be cable companies and VoIP providers, not "CLECs with Class 5 switches."

Wireless also is an unanticipated force, to the extent that untethered and mobile communications are in some cases a direct substitute for landline services.

To be sure the term always has been a bit imprecise. Many Internet Service Providers get CLEC status just to buy access circuits at lower cost, for example, and aren't retail providers of telecom services in the classic sense. But the framework used to create the Telecom Act of 1996 clearly turns out to have come at a time when the whole communications business was about to morph in any case. It isn't simply the World Wide Web, the Internet or IP communications. Once also has the fusing of broadcasting, print, cable TV and common carrier regulatory models. At one end "network neutrality" is an impermissible interference with the right of free speech. At the other end it is a guarantee against discrimination. Neither model works well for the sort of world we are entering.

So the larger issue isn't simply "what is a CLEC?". The more important issue is "what is a broadcaster, publisher or common carrier?".

10 Percent Ad, Video Revenues?

Vodafone CEO Arun Sarin says social networking, mobile advertising, mobile video, and other advanced applications will generate "10 percent of our revenue within three or four years." Some might consider that target an aggressive posture for a company that today generates $60 billion in annual revenues. $6 billion annually from advertising and video? But Vodafone already gets in excess of 20 percent of total revenues from data services of one sort or another. By some measures, U.S. wireless operators now get just a bit over 10 percent of total revenues from data services.

During the first half of 2006, wireless data revenues have been on the rise in North America, Asian and Europe. Japan led the way with approximately $10 billion in wireless data service revenues for the first half of 2006. The U.S. market and China followed with approximately $7 billon and $5.5 billion in data revenues.

The most successful carrier worldwide in terms of total wireless data revenue for the first six months of 2006 was NTT DoCoMo with over $5.1B in data revenues.

Tuesday, November 21, 2006

Double Whammy

It isn't always the case that value can migrate in an established value chain. But the possibility clearly is there as "software as a service," Web-delivered and other "hosted" services start to gain popularity in the small/medium, enterprise, government and non-profit market segments. The reasons are pretty simple. Today, premises networking is complicated. Things break and drift out of tolerance. Lots of new applications are appearing and the variability of end user preferences is increasing. All of that creates management headaches that value added resellers, system integrators and Interconnect firms make a living on.

So what happens if software migrates off the premises, and "into the cloud"? Complexity doesn't disappear, but it does migrate. Into the remote data center. Which means there is an opportunity for a rearrangement of value. Providers who run data centers, host applications or provide applications then could become larger providers of value as ways to mimimize premises networking complexity.

Also, look at the areas where a recent Yankee Group survey of mid-market executives suggests value can be provided: business continuity, remote worker support and wide area networking. All features and services WAN providers, hosting providers or hosted apps can provide. It's a double whammy. Provide features IT executives and "C" titles already say they highly value, and reduce chores associated with the premises network at the same time. Shift happens.

FiOS Fiasco?

Forrester Research suggests telcos will have moderate IPTV success at first. "After a slow ramp-up, we expect one in four European broadband subscribers to have IPTV within 10 years." Which doesn't make IPTV a slam dunk, financially. Forrester assumes IPTV is a "mature" market, so that telcos will have to undercut pricing offered by cable and satellite competitors. So "we expect the average incumbent to get only €11.24 in net annual IPTV revenues per broadband user in year 10," says Lars Godell, Forrester analyst.

The good news is that average loop lengths in dense Western Europe are short enough that Digital Subscriber Line probably will work for many of the video services and applications European operators will want to offer. Many North American providers do not have this luxury and will have to think long and hard about a full rebuild using fiber-to-customer platforms. That has some investors shorting Verizon and going long on at&t, since Verizon is biting the bullet and building a fiber-to-home network, while at&t is taking the more cautious tack of building a fiber-to-node network that mimics in many ways the design of a cable TV hybrid fiber coax network.

And there's at least some thinking that net income for the expected range of new applications won't vary all that much between a FTTH and FTTN architecture. That, at least, is what Corning argues for a hypothetical community of about 30,000 customers. So why choose the FTTH over the FTTN network? Operating costs, perhaps. Most observers expect greater operating cost savings with an all-fiber plant.

Density, perhaps. Verizon's loops are shorter, on average, than at&t's, so the relative cost of going FTTH arguably are lower than would be the case for at&t.

So far this year, Verizon's FiOS network has knocked 30 cents a share off earnings. But there's at least some thinking the penalty will be zero next year. Christopher Larsen, Credit Suisse analyst is among those who think the FiOS build soon will be earnings neutral.

“We think investors should take a 2nd look at Verizon, as 2007 could be a tipping point for the company to begin reporting year-over-year earnings growth,” he says. “Management has previously commented that it expects 2007 FiOS dilution to be flat compared to 2006," says Larsen. "However, because each quarter in 2006 has seen an increase in FiOS dilution, mathematically there needs to be quarterly, sequential declines in FiOS dilution in 2007. All else equal, this will result in quarterly earnings accretion.”

Of course, there are two opposed conclusions one might draw from the fiber rebuild: It's a mistake because an adequate return can't be earned or that it's a necessary step that must be taken to preserve the value of Verizon's existing business, while creating the platform for tomorrow's business.

We might simply note that Verizon's total access line count fell 7.5% from last year, compared to an industry average of six percent loss. But Verizon also saw a 9.8 percent year-over-year decline in residential lines. So any telecom executive looking at such trends has tough choices to make. Most fundamentally, invest to grow or harvest a declining business while preparing an escape plan. Unfortunately, no telecom executive can make such decisions without considering regulators. And one has to assume regulators will not let Verizon walk away from its core universal service business.

And if Verizon cannot harvest and walk away, it has to reinvest. To be sure, the payoff will not come solely from IPTV and other new service revenues. Operating costs and reduced customer attrition are key parts of the overall payback thesis.

To be sure, Verizon could have chosen the FTTN route. But the incremental capital cost for a full-on fiber rebuild was deemed small enough to justify the full replacement route. Sometimes one is faced with several choices, none of which is really "good." So one chooses from among a set of "least bad" alternatives. It doesn't look as though any telecom executives will be seen as heroes just because they got into the IPTV business. If "all they are able to do" is preserve the existing financial basics of the business, that will ultimately be seen as worthy enough. Because the alternative could easily be a business that generates half the current revenue.

Yes, Follow the Data. Even if it Does Not Fit Your Agenda

When people argue we need to “follow the science” that should be true in all cases, not only in cases where the data fits one’s political pr...