Friday, August 26, 2016

TDM Network Operating Costs Rise, as Stranded Assets Grow

source: CenturyLink
With the caveat that carrier costs include lots of allocated expense that some would note is discretionary, CenturyLink makes the argument that operating costs per access line are climbing steadily, which is what one would expect for any network with growing stranded assets.


Simply, fixed costs are borne by a smaller number of customers over time. That does not necessarily mean that operating costs for each special access line are going up by the same amount, or at the same rate, but the principle should hold.

CenturyLink’ says its operating expense per access line increased by more than 50 percent from 2007 to 2015, from approximately $650 to nearly $1,000.
CenturyLink’s ILEC operating expense per business data service (BDS) circuit also has increased, from $18,831 to $20,832, just from 2011 to 2015.

That should not come as a surprise. TDM service demand is falling, for all U.S. tier-one service providers in the "telco" segment.

source: Telco 2.0

For its part, AT&T has been reporting for some years distinctly different growth trajectories for “strategic business services” and legacy services based on time division multiplex.

Verizon has a bigger problem. Its business segment revenue is declining, period. In the second quarter of 2016, global enterprise revenue dipped 3.3 percent, year over year, for example.

The larger point is that business data services are a legacy service, delivered on a legacy network that will be completely decommissioned at some point in the not-too-distant future. As demand shifts to the next-generation networks, the stranded asset problem gets worse.

source: Telco 2.0

Verizon, AT&T are Top-Ranked Business Telecom Providers, Says J.D. Power

Verizon is the top-ranked telecom services provider in the large enterprise segment, while AT&T leads in the small and medium-sized business segment, according to J.D. Power.

In the large enterprise segment, Verizon is the highest-ranked provider, with an overall score of 827 out of 1,000.


AT&T is the highest-ranked service provider in the small/medium business segment, with a score of 803 out of 1,000.

Cable companies--with the exception of Cox--rank lower in all segments.

The 2016 U.S. Business Wireline Satisfaction Study is based on responses from 3,324 business customers of data and voice services at very small businesses (companies with between one and 19 employees, with a corporate service plan); small/medium businesses (companies with between 20 and 499 employees); and large enterprise businesses (companies with 500 or more employees) in the United States.




Small Business Spending Less on Telecom; Enterprises Spending More

Small business customers are spending less than they did in 2015, J.D. Power says. The average monthly amount spent on data service has declined from 2015 in the small/medium business segment (-$147).
But very-small businesses increased spending slightly, while large enterprise businesses boosted spending about $390 a month.
The top reason businesses chose their current telecom services provider is network quality and network speed (35 percent).
The core reasons for switching providers include obtaining better pricing (68 percent); better/more reliable service performance (28 percent); and favorable pricing options (24 percent).
The main reason businesses contact customer care is network-related: report an outage, service disruption/disconnected or poor/bad reception (26 percent). The next-highest contact reason is to inquire about a product or service (14 percent).   








Value-Added Services Double the Typical Business Customer Monthly Billing

Value-added services generate business customer monthly spending twice the average customer account size, according to J.D. Power. Security services and videoconferencing are among the services that increase customer recurring spending the most.

Value-added services increase the industry average customer bill of $322 to $582 among subscribers to cloud computing services; to $766 among subscribers to security solutions; and to $792 among subscribers to videoconferencing applications.

Service providers offering value-added services achieve higher overall satisfaction scores than do providers not offering such services, J.D. Powers reports.

For example, overall satisfaction among business customers who subscribe to videoconferencing applications is 816, which is 75 index points higher than the overall industry average score of 741.
Offering security solutions to protect against corporate hacking (812) and cloud computing (794) are other advanced technology services that lead to higher overall satisfaction, according to J.D. Powers.

Thursday, August 25, 2016

Google Fiber Costs Do Not Appear to Have Been Materially Better than Any Other Telco

One key issue since the advent of Google Fiber, as well as market entry by any number of other independent Internet service providers, is whether Google Fiber had uncovered some cost advantage over all other leading providers that would allow it to make a profit selling gigabit Internet access connections at $70 a month, when other major ISPs were selling services operating at far lower speeds, at comparable prices.


To be sure, getting streamlined permitting processes from cities arguably helped a bit. Building networks neighborhood by neighborhood was an important innovation municipal regulators decided to allow.


But it never was clear that Google Fiber had material advantages in construction costs that represent perhaps two thirds of the total cost of building a new fiber to home network.


A decade has passed since the first FTTH network deployments, yet the cost of building
a network remains the primary obstacle to ubiquitous fiber connectivity for every household,” says Commscope.


From 2005 to 2015, the cost per home passed dropped from $1,021 to just under $700, Commscope notes. Those costs likely are fairly standard, no matter how big or small a firm might be.


The problem is that most of the cost of building a fiber-to-home network comes from civil engineering, not network elements.


Construction, civil works engineering, obtaining permits and right-of-ways account for roughly 67 percent of total cost, while the equipment accounts for about 33 percent.


So while GPON and fiber equipment costs have indeed fallen, skilled labor rates have risen.


In other words, a fiber-to-home network mostly represents construction costs, not network element cost.


My simple way of explaining this is that most of FTTH cost comes from “digging holes, then closing the holes back up.”


If so, then the cost of FTTH cannot be reduced too much more.


That rather suggests that Google Fiber has no particular business advantage in construction costs.


Consider that Dycom Industries, whose main business is network construction for tier-one telecommunications providers, counts AT&T, Comcast, CenturyLink, Verizon and a “customer who has chosen to remain anonymous” among its top-five customers.


Most everyone believes the unnamed customer is Alphabet (Google Fiber).


If so, it is unlikely Google Fiber has material advantages in either network elements or construction cost. It might have some marginal advantages in permitting and other sorts of make-ready work, but those are not the primary cost elements.


Perhaps Google Fiber has saved a bit by making its own set-top boxes for video, as well as network interfaces for Internet access services. But not necessarily. At low volumes, Google Fiber might well have spent as much, or more, than it would have spent buying gear off the shelf.


Nor is there any particular reason to believe Google Fiber has gotten network element prices very different from what AT&T, Comcast or Verizon might pay. In fact, if volume discounts apply, then Google Fiber might be paying higher prices than AT&T, Comcast and Verizon.


With rumors that Google Fiber has fallen quite short of its subscriber forecasts, and might be getting ready to cut its workforce in half, it might be reasonable to assume that whatever else might be the case, Google Fiber did not uncover some new cost-saving way of building a fiber to home network.


One might have hoped for lower overhead costs, something that seems key to success for small, independent ISPs. But Google Fiber probably did not have overhead costs materially better than Verizon or AT&T, and perhaps had overhead higher than that of Comcast.

Even if Google Fiber had some marginal cost advantages in a few areas, it does not appear that the cost side of the network build was materially different from any other bigger providers.

Google Fiber Falling Short of Expectations?

Google Fiber does not seem to be achieving as much success--measured by subscriber growth--as it originally expected. Though nobody outside Google can say for certain, many believe accounts now number only in the couple of hundred thousand range, not the five million many had hoped would be signed up by now.

Google Fiber also seems to be planning major staff cuts.

Oddly enough, Google Fiber clear has succeeded in one goal everyone agreed was an objective: spurring other Internet service providers to dramatically boost access speeds.

Many speculate that new interest in fixed wireless is partly driven by expected lower infrastructure costs. But that does not directly speak to the issue of less-than-anticipated account growth.

Perhaps Google Fiber’s marketing efforts have been less than required to make serious inroads into cable TV or telco customer bases.

Perhaps the incumbents have showed they still have the moxy to fend off even stout challengers, using price promotions and bundling, as well as unexpected consumer inertia, to fight off the challenge.

In markets where Google Fiber clearly was a superior offer (in terms of speed), one might have expected Google Fiber to get 20 percent to 25 percent adoption relatively quickly, growing to as much as 40 percent over three or four years.

Verizon FiOS, for example, was able to achieve numbers in that range, for its high speed Internet access offer.

Ting, the gigabit fixed network service run by Tucows, expects 20-percent take rates in the first year, growing to 50 percent within five years, for example.

But maybe three-provider markets really are that much more difficult than two-provider markets, even when the latest challenger has a disruptive offer. Maybe market selection really does make a difference.

Perhaps it really is harder for a third major ISP to get traction in a tier-two market, compared to smaller tier-three towns. Some of us cannot understand why Google Fiber would not have done about as well as Ting expected, in the first year of active marketing in any of its markets.

Perhaps the marketing effort has been flawed.

But maybe customers themselves are not yet clearly convinced that a symmetrical gigabit service for $70 a month really is “better” (in terms of the value proposition) than a $50 a month service offering 100 Mbps, symmetrical.

Perhaps consumers are proving once again that a “good enough” product, offered at a reasonable price, is preferable to a “best in class” product offered at a significantly higher price.

It’s curious.

Gigabit Internet Access Now Drives Telecom Network Construction

In a strategic sense, one might argue that the value of a fixed telecom network (cable TV, telco,  ISP, metro fiber specialist) is backhaul for mobile traffic. That obviously is most true for consumer apps and customers, less true for enterprise apps and customers.

One anecdotal way of illustrating that concept: “There are some industry experts who have said that for a 4G LTE network, about 90 percent of the communication path is wired, and for a 5G millimeter-wave communication path, it could be 95 percent or more of the path is actually wired,” said Steven Nielsen, Dycom CEO.

Still, any changes in access platform choices (use of fixed wireless instead of fiber to home; small cell architectures) should materially affect Dycom’s prospects.

Dycom's main business is contracting services (network construction, principally) for telecommunications providers and enterprises.

The company's five largest customers are AT&T, Comcast, CenturyLink, Verizon and a “customer who has chosen to remain anonymous.” Most everyone believes this customer is Alphabet (Google Fiber).

AT&T represents 28.1 percent of total revenue or $221.6 million. Revenue from Comcast was $112.7 million or 14.3 percent of revenue.

Revenue from CenturyLink was $110.7 million or 14 percent of revenues.

Verizon was Dycom's fourth-largest customer for the quarter at 12 percent of revenue or $95.1 million. Revenue from Windstream was $43.5 million, or 5.5 percent of revenue.

Charter Communications was sixth largest,  at 4.8 percent of revenue. Customer seven (believed to be Google Fiber) drove 3.6 percent of revenue.

Frontier Communications was the eighth-largest customer  at 1.4 percent of revenue.

Without question, gigabit Internet access services are driving current business activity.

Directv-Dish Merger Fails

Directv’’s termination of its deal to merge with EchoStar, apparently because EchoStar bondholders did not approve, means EchoStar continue...