Small business customers are spending less than they did in 2015, J.D. Power says. The average monthly amount spent on data service has declined from 2015 in the small/medium business segment (-$147).
But very-small businesses increased spending slightly, while large enterprise businesses boosted spending about $390 a month.
The top reason businesses chose their current telecom services provider is network quality and network speed (35 percent).
The core reasons for switching providers include obtaining better pricing (68 percent); better/more reliable service performance (28 percent); and favorable pricing options (24 percent).
The main reason businesses contact customer care is network-related: report an outage, service disruption/disconnected or poor/bad reception (26 percent). The next-highest contact reason is to inquire about a product or service (14 percent).