One Way Enterprise VoIP is Different From SME

The number one reason an enterprise IT manager looks at VoIP is to manage multiple phone systems at multiple locations, according to Infonetics. This is much less likely to be the top driver at a small or mid-sized business, simply because managing remote sites is typically less of a headache. Of course, some enterprises or SMEs might find a reduction in toll charges interesting, depending on where the sites are located. Still, SMEs are going to be much more worried, on average, about how well VoIP will work, and about costs of on-going support. Features still aren't paramount, but is steadily gaining importance as a decision driver, at least in the North American market. We hear this is less true in Western Europe.