Several recent undersea cable cuts that interfered with Internet connections in India and the Middle East might ultimately focus attention on other ways to get call center and business process outsourcing handled. By some reports 20 to 25 percent of outsourced call centers initially were unable to do any work at all while many had only 50 percent of capacity once restoration work began and traffic was rerouted.
At some point, at least some providers and some customers will conclude that if the price is equivalent, it makes more sense to base call centers and other business process outsourcing operations on shore. The issue is how to operate them more efficiently.
Perhaps there is a role here for IP voice interconnections. Though other costs are less malleable, it ought to be possible to create highly-distributed call overflow mechanisms using "voice over private network" IP connections in ways that allow economical call center operations in lots of rural areas that are more protected from cable cuts.
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