A recent survey by analysts at In-Stat finds that 54 percent of U.S. companies that have adopted IP communications have integrated it into their operations in a way that has "changed business procedures and processes."
"Change," in this case, might not be anything like the notion of "transformation." The reason is that adoption still is driven by traditional buying decision triggers, such as equipment end-of-life, lack of capacity, business partnerships, and internal IT initiatives, In-Stat says.
The issue is whether adoption of unified communications necessarily entails "transformation" or whether it merely leads to "change," albeit changes that lead to more efficiency.
And some survey findings suggest there is less transformation going on than one would think, though efficiency arguably is higher. Less than 33 percent of businesses using IP communications currently use unified collaboration and unified messaging applications, In-Stat says.
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Monday, February 11, 2008
What does "Communications-Enabled Business Transformation" Mean?
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unified communications
Gary Kim has been a digital infra analyst and journalist for more than 30 years, covering the business impact of technology, pre- and post-internet. He sees a similar evolution coming with AI. General-purpose technologies do not come along very often, but when they do, they change life, economies and industries.
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