Conferencing applications seem to be lead unified communications applications, according to a survey of IT professionals surveyed on behalf of CDW Corp.
CDW's poll found rich media conferencing strategies are emerging as a dominant approach to UC. Some 39 percent of respondents report their organizations are choosing that approach over telephony-centric approaches (32 percent), email-centric (18 percent) and instant messaging and presence approaches (11 percent).
While the survey found that only six percent of organizations report their UC deployments are complete, it also uncovered gathering momentum for UC adoption, with 20 percent of organizations actively implementing UC and 33 percent actively planning for implementation.
Seventy percent of organizations currently in the UC planning and implementation phases expect to complete their adoption within two years.
Sixty-one percent of respondents identified increased productivity and 56 percent identified operating cost reductions as the most important benefits. Other benefits cited included more reliable communication (48 percent), improved cross-functional communication (44 percent) and more effective use of remote or mobile workers (41 percent).
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