In a survey of more than 50,000 readers spanning 26 U.S. cities, Consumer Reports found Verizon had the highest consumer satisfaction scores, while AT&T had the lowest customer-satisfaction rating in 19 cities surveyed. In fairness, the rankings are fairly close for three of the four service providers ranked.
Verizon received an overall score of 75, while T-Mobile USA got 70, Sprint got a score of 67 and AT&T got a score of 66. Consumer Reports itself says that differences of less than three points are not meaningful, so Sprint and AT&T essentially got the same score. And just three points separate T-Mobile from both Sprint and AT&T.
Another way of looking at matters is that while Verizon got scores noticeably different from the other three providers, and while T-Mobile USA was a clear number two, Sprint and AT&T were fairly close.
Tuesday, December 1, 2009
Verizon Ranked First in Consumer Reports’ "Best Wireless" Service Survey
Labels:
att Wireless,
Sprint,
TMobile,
Verizon Wireless
Gary Kim has been a digital infra analyst and journalist for more than 30 years, covering the business impact of technology, pre- and post-internet. He sees a similar evolution coming with AI. General-purpose technologies do not come along very often, but when they do, they change life, economies and industries.
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