New Yahoo! Mail Launches

Yahoo! Mail has launched in the U.S. market. The updated former email client expands the Web mail service into a "social communication" tool, adding the ability to send text messages to cellphones directly from e-mail. The latest update also illustrates a trend: "communication" and "content" apps are blurring and blending. At the same time, communications are shifting, in part, into the context of social networking sites, where communications is a "background" feature always available, and where the current willingness and ability to communicate is known to each social network "buddy."

Yahoo! also has tweaked the interface to make it easier for people to go back and forth between email, instant messaging and text messaging, and to access content from inside the client itself.

The new service includes two real-time communication features that are the first of their kind from a leading Web mail service. These include the ability to send free text messages from Yahoo! Mail to mobile phone numbers in the US, Canada, India, and the Philippines, and the ability to send instant messages (IM) from Yahoo! Mail to members of the world's largest combined IM community, including users of Yahoo! Messenger and Windows Live Messenger2.

The new Yahoo! Mail enables people to select how they want to communicate with their online contacts: by e-mail, instant message or text message to a mobile phone number.

U.S. users now can right click on underlined dates, names and keywords within messages and take additional action, such as adding events directly to their Yahoo! Calendars, adding friends to their Contacts, immediately viewing a Yahoo! Map of an address or performing a Web search on a keyword.

Yahoo! says the client will operate with the speed and responsiveness of a desktop application. A co-branded version of the new Yahoo! Mail will also be available in the fall to customers using the following broadband Internet services: AT&T Yahoo! High Speed Internet, Verizon Yahoo! and Rogers Yahoo! Hi-Speed Internet. The new Yahoo! Mail will be available this fall to Yahoo! Small Business Mail users as well.

100 Percent Mobile Penetration by 2013

SNL Kagan now estimates that 84 percent of the U.S. population, including consumer, business and double users, will have mobile phones by the end of 2007. By 2013, penetration will be over 100 percent. It might not even take that long. U.K. mobile penetration is something like 116 percent already, according to Ofcom, and has broken 100 percent in a number of western European countries.

A First for Google Mobile Usage

Google has seen a spike in usage of its mobile services since May, partly offsetting the traditional summer slump in computer-based Web surfing for the first time, says Marissa Mayer, Google VP.

Traffic to Google's maps, e-mail and mobile searches on mobile phones and wireless handheld devices rose 35 percent between May and June. That reversed the previous annual pattern in which both mobile phone and computer use declined, Mayer says.

Credit Apple's iPhone, at least in part. The iPhone launch apparently lead to a jump of 40 percent to 50 percent in use of Google Maps on mobile phones.

Mobile use remained high into August, even as overall traffic searches surged then fell in the summer months. The traffic traditionally drops by 20 percent to 40 percent between May and June, as computer users in the Northern Hemisphere go on vacation.

Mayer says the numbers suggest growing acceptance of mobile Web applications.

Overall growth in the usage of Google services has begun to pick up again in the current week, as U.S. students go back to school and vacationers begin to return to work, Mayer says.

Unlocked Phones?

Perhaps we will have to hope for Google to win the right to build a national wireless broadband network before we see unlocked phones on a wide scale. To this point, wireless carriers have argued they have to lock phones for several reasons, including some that are technical, but also to subsidize the handsets and control monthly recurring costs. Up to a point, that's reasonable.

But carriers could dispense with the objections some customers have to locked devices in a pretty simply way: create separate plans for unlocked phones. Sell the phones for full retail price and charge different prices for access. Warn users that some features might not work, or work in the same way, as they do on "locked" devices.

Carriers might just find out that most users don't care whether their phones are locked or not. Others will be passionate about using their own devices, and might not mind higher device prices or even higher monthly access fees.

Of course, one significant reason for locking phones is to prevent use of data connections for mobile VoIP. But people already can do this, even on phones that don't run the Symbian operating system. Sooner or later, unlocking will happen. As is always the case, it probably won't until somebody really dangerous convinces the legcy carriers to move. That somebody has to be Google.

GrandCentral Number Porting Affects 434

GrandCentral has had a few number porting issues of its own. CEO Craig Walker says GrandCentral had issues with 434 customers whose numbers could not be seamlessly transitioned from one underlying supplier to another.

What happened is that a supplier of numbers and connections "sent us a notice that they’d be exiting certain markets and disconnecting some phone numbers in 30 days," says Walker. GrandCentral immediately began porting the numbers to a larger carrier partner. But 434 couldn't transparently be moved.

Those users had to be assigned new telephone numbers in the same area codes they already were using. Going forward, GrandCentral is emphasizing working with large, reliable providers committed to providing these services long term.

"Although this affected only 15 of the local areas where we offer services, out of nearly 8,000, we take this matter seriously and have done everything to make the disruptions as limited as possible," says Walker.

That is the way to handle an unplanned outage.

Wells Fargo Outage Yesterday

Wells Fargo, the fifth-largest U.S. bank, had an outage of its own on Tuesday, taing down knocked the company's Internet, telephone, and ATM banking services for at least an hour and 40 minutes. Five nines? Not likely.

U.K. VoIP Provider Also Has Outage

U.K. VoIP provider VoIP.co.uk had an outage of its own last Monday. Users could call other VoIP.co.uk users, but were unable to place or receive calls from users on the public telephone network. Service was out for the better part of a day.